Deviniti in collaboration with Atlassian presents

Deviniti ITSM Solution

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Our experience has shown that there are two groups of customers. The first group prefers bespoke implementations due to the clarity of their ITSM vision or uniqueness of their IT operations. The second group would instead rely on tried-and-tested off-the-shelf solutions recommended and preconfigured by an Atlassian Partner based on their experience, and receive a standardized training and best practices.

Deviniti's ITSM solution is addressed to the second group. Our numerous ITSM implementations have enabled us to identify ITSM patterns. These allowed us to create a standardized and complete ITSM solution based on a composition of Atlassian tools spiced up with Atlassian Marketplace Apps. If you value frictionless implementations and would like to rely on our ITSM experience, then you are in the right place.

Offering

Starter Pack
Advanced Package
Enterprise Solution

With the Deviniti ITSM solution you will receive:

  1. Implementation of an ITIL-ready preconfigured Jira Service Desk installation containing all ITIL processes (and more)
  2. Training and onbooarding covering
    1. How to carry out day-to-day work within the implemented ITSM solution
    2. How to administer the environment on your own
  3. An support agreement including
    1. Our experts always on alert and taking care of your environment by
      1. Resolving issues
      2. Preventing downtime
      3. Performing root cause analysis
    2. Providing on-demand consulting, configuration, upgrades, development and scripting services

Products that we have used

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Implementation approach

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  1. Contact us
  2. Get on a discovery session with us
  3. Receive the quotation from Deviniti
  4. Send a purchase order to Deviniti
  5. Prepare an environment according to our guidelines
  6. Provide us with remote access to your environment (if needed)
  7. Deviniti installs the solution
  8. Deviniti provides the training for users, agents, and administrators
  9. Deviniti supports your environment (optional)

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More about ITSM services

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Our experience in ITSM consists of implementing:

  • IT service desks
  • ITIL processes such as incident, problem, service request, access management, etc.
  • Asset management
  • Configuration management databases
  • Knowledge bases
  • Self-service methods for external and internal customers
  • Approval processes
  • Service-level agreements (SLAs) and operational-level agreements (OLAs)
We also implement service desks for departments offering strictly business-related services, e.g., human resources, accounting, legal, compliance, finance, collections, etc.

You can trust us

Deviniti is an Atlassian Partner with Platinum and Enterprise statuses. We also hold the Platinum Top Vendor title among Atlassian partners.

Platinum Solution Partner EnterprisePlatinum Top Vendor
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Contact us

Leave us a message

Call our Team

Katarzyna Dorosz-Żurkowska

Katarzyna Dorosz-Żurkowska

Julita Sroczyńska

Julita Sroczyńska

Patryk Plewa

Patryk Plewa

Michał Żurkowski

Michał Żurkowski

Our team is at your disposal from 8am to 5pm working days from Monday to Friday for any additional questions.

+48 730 005 748