AI Automated Change Management: Connecting Tickets to Decisions
(Atlassian Service Collection)
If your change managers spend their days “checking boxes,” chasing approvals through email, and sitting in long CAB meetings just to review simple tickets, your process slows down progress.
Manual change management creates isolated data and hides knowledge in disconnected tools.
In this session, we show you how to use the tools you currently have in Atlassian Cloud. We demonstrate a connected structure linking Jira Service Management, Rovo, Confluence, and Bitbucket to turn “noise” into tickets ready for decision
Agenda
- Why change mgmt. is painful
- The strategy: No new “AI tax”
- The Atlassian-native architecture
- Intake & classification
- Approvals & audit trails
- SDLC connection
- Business impact
- Q&A
HOSTS
Drawing on experience from Deloitte and IBM, Umer drives enterprise innovation as a Solution Practice Lead at Deviniti, architecting AI-powered transformations and global Atlassian cloud migrations.
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Sneak peek
Key talking points
Why change management is still painful
We discuss the hidden costs of the current process: mystery tickets getting lost in email, the heavy load of manual sorting, expensive meetings, and gaps in compliance that put the organization at risk.
The strategy: no new “AI tax”
Learn how to switch on AI features using the Atlassian Cloud tools you currently own. No need to buy extra platforms or pay for more seats to get the job done.
The Atlassian-native architecture
See how Jira Service Management, Rovo, Confluence, Forge, and Bitbucket function as a single unit to handle changes without complex integrations
Intake & classification
The system detects what the user wants, suggests the right change category, checks for risk, and identifies which services will be affected before a human even looks at the ticket.
Approvals & audit trails
Use policy rules to route approvals and schedule CAB meetings automatically. The system creates summaries and keeps a trail of evidence for every decision made.
SDLC integration & governed execution
Move from a validated change request directly to Epics, pull request validation, pipeline gates, and proof of deployment. This connects the plan to the actual work.
Business impact & measurable outcomes
Achieve faster work cycles, reduce error rates, cut down on administrative work, and see the full status of compliance across the board.
Live Q&A session
Ask your questions! We reserve time to discuss your specific needs. If you have concerns about data access, permissions, or where to begin, we provide clear answers based on real project work.
FAQ
Have questions? We have the answers
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Who is hosting the webinar?
The webinar will be hosted by two Atlassian experts from Deviniti who work daily with organizations designing and improving Atlassian-based workflows for business and non-IT teams. They combine strategic, business-focused thinking with hands-on experience in delivering practical Atlassian solutions at scale.
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Who should attend this webinar?
This webinar is for anyone responsible for making Jira work at scale, keeping it efficient, user-friendly, and aligned with business needs.
Roles that will benefit the most:
- IT Director / Infrastructure Manager – see how strategy and governance help cut costs, reduce chaos, and keep Jira on track.
- Atlassian Administrator – learn how better documentation, regular cleanups, and small UX tweaks can make everyday work simpler and upgrades less stressful.
- Compliance or Security Officer – understand how clear ownership and permission models make Jira easier to manage during audits.
- Team Lead / Project Manager – find out how simpler workflows and a cleaner interface get people to actually use Jira and trust the reports.
- Finance / Business Manager – gain clarity on Jira’s real value and confidence that budgets aren’t wasted on duplicate or unused tools.
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Will there be a Q&A session?
Yes, the webinar will include a Q&A session where attendees can ask questions directly to the hosts.
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How can I ask questions during the webinar?
You can submit your questions during the webinar through the chat feature.
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How long is the webinar?
The webinar will last approximately 45 minutes, including the Q&A session.