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How development teams can use Confluence for greater performance


Łukasz Krupa - 20 August 2018 - 0 comments

It’s not hard to convince development teams to use Jira. This popular project management tool offers incredible flexibility and performance, adapting itself to the needs of every team and organization.

But can we say the same about another Atlassian tool, Confluence?

The truth is that combining Confluence and Jira Software is a step toward creating a powerful integrated solution teams can use in many different ways. In fact, over half of software teams that use Jira take advantage of Confluence as well.  

In this article, I wanted to show you a couple of different ways in which Confluence can come in handy to software development teams.

1. Creating a knowledge base

One significant advantage of Confluence is that it allows teams to store all project information in one place. Most of the time, information related to a project ends up being stored on multiple systems, drives, and files. You don’t want your team members to waste time emailing information back and forth.

Instead, create a single space where they can find everything they need, 24/7. You can create spaces dedicated to projects or teams. By integrating Confluence and Jira, your team will be able to connect Jira issues to relevant requirements and documentation stored in Confluence for more process clarity.

By keeping all your product information at organized in a single place, you will be providing your team with a single source of truth and a user-friendly environment where various project stakeholders can review and assess the project’s progress.

2. Team building & introduction blogs

Another smart way development teams can take advantage of Confluence is for team building purposes. How do you promote team interaction when everyone is always busy with their tasks? By encouraging team members to build their pages that work like introduction blogs. These blogs offer team members an opportunity to show their personality, share their interests, spark a conversation with other team members, and boost the overall community feeling in a team.

3. Building planning pages

Every project in its early stages is a little chaotic. Especially if it combines the expertise of different teams and requires them to consolidate information from many various sources. It’s smart to establish a project’s organization and define its goals in a central place during this initial phase of project planning. At the same time, you need a tool that supports the essential fluidity of your project and the changes it undergoes.

You can use Confluence to create a project roadmap, share high-level deadlines and statuses with the team, and make sure that all corresponding tickets are linked to that page which works as a point of reference for the team working on the project.

Naturally, you will make a lot of adjustments as your project evolves and Confluence pages are definitely flexible enough to accommodate all of them. Moreover, team members can collaborate in real time and literally stay on the same page as they edit project-related content.

4. Onboarding documentation

Successful development teams move quickly without ever sacrificing code quality. But how do you make your team grow without losing time on onboarding?

First, you can do that by helping new team members spend less time searching for answers to technical problems. Writing documentation might sound very time-consuming. But Confluence makes the task easy – you can create a simple document that will work at standard technical documentation every member can access and contribute to.

For example, you can create a new hire checklist or provide direction and useful resources to new members of your team. Include information like instructions for logging into critical business applications, links to internal resources like company policies, and items like your team’s schedule.

5. Post-incident reviews and retrospectives

Incidents are significant because we get to learn valuable lessons from them. Incident root reviews and retrospectives are critical for development teams, and you can use Confluence to make them even more streamlined.

When reviewing an incident, your objective is understanding what went wrong and how to make sure that it never happens again. Retrospective pages and post-incident reviews allow your team to look back at their activities and assess them.

However, you can combine the two and document the insights from them on a Confluence page to boost the team communication and make sure that your feedback is always focused and productive because you’re following predefined structures.

These use cases show that Confluence can be a powerful tool for development teams.

If you’d like to learn more about how development teams can take advantage of Confluence and other Atlassian tools to boost their performance, get in touch with me at lukasz.krupa@deviniti.com I help organizations make the most of their resources to deliver top performance.

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