Issue creation is one of the basic actions one can make in Jira. People usually spend a big chunk of their working time in this software, especially if they have to re-create the same Epic over and over again. Here’s the detailed guide on how to avoid repeating this task manually with Issue Templates for Jira Cloud – the #1 solution for automating issue creation.
In the Configuration section of Add-ons → Issue Templates menu, you choose a project where you will store all your templates, or create it right from this screen if you haven’t done it beforehand. If you change the repository project here, the configurations will be cleared, but the issues themselves will remain inside the project. It means that you won’t have to re-create those issues if you want to restore later, but you will have to provide the specific parameters once again for every template to have them clearly visible on the list while creating an issue.
If you create the repository project from this screen, it will probably use the brand new Agility board. If you then create a template via quick creation on such a board, it will have only a summary, so you’ll have to edit it later anyway. That’s why we recommend to turn off the board and use the Issue Navigator with the plus icon on the global side panel, which calls the full Create Issue screen.
Then, if you don’t see the Epic issue type when creating a template, you have to add it to the project in the Issue types section of the Project settings.
The next step is to add the Epic Name field to your Create Issue screen, because otherwise you won’t be able to create an Epic in this project. You can do it in the Screens section of the Project settings.
Then go to the Create screen, provide a name for your Epic along with all the required fields, and create the issue. After that, you need to set it up as a template.
Basically, templates are just like regular issues. The difference is that they have the Template Detail section added. The Template Name is different from the issue’s summary – it is the name that will be shown on the template list when creating an issue, so it should be something descriptive to make it easier to find. A Scope is a set of fields that defines which values will be copied from your template to the target issue. The default Scope consists of just a summary and a description, but custom Scopes can also store values from non-text fields, like Assignee or Priority. As its name states, the Copy Subtasks toggle allows to copy the added sub-tasks altogether – their fields’ values will be autocompleted as well.
You can choose different issue types for your custom templates, but you should always use the Epic issue type if you want to make an Epic template.
Then go to the bottom of the screen and click the little plus icon to create Stories or Tasks inside this Epic. You can go further and add one more level to the structure by choosing a Story and creating Sub-tasks via the three-dot menu on the upper right side of the screen. Remember to have the Copy subtasks toggle switched on, and check if a Scope for the Sub-tasks is defined – otherwise they won’t be copied to the target issue.
That’s it! Now your users can create the whole Epic structure from a single template by choosing the Epic issue type and the right template, in under 10 seconds. Nice and easy.
Got interested? Try out Issue Templates for Jira Cloud for free on the Atlassian Marketplace.
Watch the full video tutorial for a comprehensive demo and further explanations about the app.
Dimitry Hryb is an Atlassian Apps Marketing Manager at Deviniti. For the last couple of years, he has been on the mission to help people make the best use of Jira Software and Jira Service Desk at work by creating guides and tutorials for Atlassian users all around the globe. Dima is an acclaimed contributor to the Ecosystem who received Atlassian Community Content Awards three times in 2018. He spends the rest of his time winning pool tournaments, producing music, biking around and playing with his cat.