Online security is not only about the technology and processes, but also about the people. Especially that over 95% of security breaches happen because of human error. And such error may give unauthorized people access to vulnerable data that not only our customers but also our employees entrusted us with. The best example is the recent news about big international corporations having a misconfigured Jira expose their servers. The same may happen also in case of service desks, seeing as nowadays we’re in such a hurry to better resolution time that they may become at risk of cyberattack.
We often act as though cyber security and ITSM are completely different areas, with work carried out by different people for different purposes. In fact they both contribute to how we run and manage IT, and they need to work together to provide the protection we need to operate securely in a modern digital age.