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Karolina Lasoń


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SLA management in Jira Service Desk

SLA management in Jira Service Desk

Great user experience doesn’t stand only for presenting an exceptional user interface, eye-catching graphics and helpful content. It also includes delivering high-quality…

Karolina Lasoń 25 September 2019
Securing Jira Service Desk with permissions

Securing Jira Service Desk with permissions

Online security is not only about the technology and processes, but also about the people. Especially that over 95% of security breaches happen because of human…

Karolina Lasoń 13 August 2019
Extending Jira Service Desk Server automation possibilities

Extending Jira Service Desk Server automation possibilities

A lightning pace of changes taking place in technology is reflecting on all industries, including IT and ITSM. Such technologies like machine learning, artificial…

Karolina Lasoń 19 June 2019
Design your own Jira Service Desk Customer Portal

Design your own Jira Service Desk Customer Portal

People tend to stick to first impressions even in business. Especially when it comes to ITSM platforms, such as Jira Service Desk, where usually customers come across…

Karolina Lasoń 27 May 2019
6 apps that take your Jira Service Desk to the next level

6 apps that take your Jira Service Desk to the next level

Jira Service Desk is the most popular tool in managing requests from users. Even though it’s a great ITSM software, it needs a range of apps available on…

Karolina Lasoń 21 May 2019
5 ways to use cards in advanced Jira Service Desk theme

5 ways to use cards in advanced Jira Service Desk theme

Jira Service Desk is one of the most popular ITSM tools on the market. Just like any other Atlassian tool, it’s prone to complaints about how unintuitive it…

Karolina Lasoń 3 May 2019
4 ways to let your team work faster and easier in Jira Software

4 ways to let your team work faster and easier in Jira Software

Last year, with its 65 million active users, Atlassian Jira was and still is one of the most popular project management tools. Now, the number is probably even…

Karolina Lasoń 19 April 2019
Become the Andy Warhol of your Customer Portal

Become the Andy Warhol of your Customer Portal

There are people who hate Jira for its raw, unintuitive user interface, especially the one on Server. But we can easily say the same about the interface that’s…

Karolina Lasoń 17 April 2019
Why you should bring Requirements and Test Management right inside your Jira

Why you should bring Requirements and Test Management right inside your Jira

If we aim for a balanced, repetitive, and reliable testing process, we should include requirements, test, and defect management into it. Also, we should remember…

Karolina Lasoń 9 April 2019
How to build a winning Jira Server UI with Dynamic Forms

How to build a winning Jira Server UI with Dynamic Forms

User experience is important not only when it comes to the customer support but also our own employees. If we want people working for us to be happy, we need to…

Karolina Lasoń 25 March 2019
How Jira user story template enhances teams' agility

How Jira user story template enhances teams' agility

We can find repetition practically in every kind of work. To produce anything of consistent quality and customer value, we must apply repetitive, precise, and optimal…

Karolina Lasoń 15 March 2019
5 little tricks to enhance Jira workflow with LDAP data

5 little tricks to enhance Jira workflow with LDAP data

Every company looks for ways to improve their workflow and avoid any delays. Especially big corporations where is so many people that it’s easier to manage…

Karolina Lasoń 4 March 2019
5 biggest ITSM challenges in 2019

5 biggest ITSM challenges in 2019

With new year come new challenges. 2019 is the year when IT businesses aim to deliver better service and provide better customer support. To do so, we need to face…

Karolina Lasoń 1 February 2019
3 simple actions to extend Jira Service Desk workflows

3 simple actions to extend Jira Service Desk workflows

Nowadays, self-service becomes a new sexy. Customers seek on-demand experiences, and even support teams need to take that into consideration. According to Atlassian,…

Karolina Lasoń 17 January 2019
7 most promising apps for Atlassian products in 2019

7 most promising apps for Atlassian products in 2019

We all use Atlassian products for different reasons – their flexibility, functionalities or availability. Whatever the reason, we should trust them to get…

Karolina Lasoń 11 January 2019