7 Most Common Concerns of Jira Service Desk Users (And Solutions To Them)
In the latest Winter Executive Report, Customer Contact Week Digital studied a wide range of organizations to discover the most popular goals and strategies for…
How to speed up Jira performance with bundled custom fields
Working with Jira Software Server issues or Jira Service Desk Server requests, often there is a situation when you need to provide small chunks of information…
How and where you can display Active Directory user attributes in Jira
Working in a big company, it can be hard to find a particular person – or even to figure out who to reach out for in the first place. In such companies, user…
Issue Templates for Jira - Advanced Features: Alternative Source
Issue Templates have proved itself as a tool that allows to handle repetitive tasks painlessly. The app uses Scopes, or specified sets of fields, to define which…
Requirements management: 6 best practices
Even if you launch your project with a complete set of requirements, expect changes to crop up once the project is up and running. Depending on which project management…
Top 5 Reasons to Sync Trello with Jira
During the last couple of years, we have seen Trello practically explode on the market. The tool provided something many teams were looking for – a simple interface…
Multilingual service desk - a key to global business
XXI century business is considerably different from what it used to be several decades ago. Nowadays, entrepreneurs with international businesses emphasise on their…
How to enhance ITSM performance with Queues for Jira Service Management
What makes for the best ITSM software? According to Technology Advice, we need to take a number of features under consideration here. Importantly, the software…
How we automated a workflow with Jira sub-task templates
Originally published June 27, updated November 9, 2020 During the last year, the size of our team doubled. Going through onboarding with so many new hires was a…
A guide to seamless Trello integration with Jira
Communication is the key to success. However, to make it so, we need to guarantee seamless flow of information both inside and outside the company. Surely, no one’s…