Customer & IT service

laptop illustration

Design your own Jira Service Management Customer Portal

Updated on March 9, 2021 People tend to stick to first impressions even in business. Especially when it comes to ITSM platforms, such as Jira Service...

Karolina Lasoń
May 27, 2019 4 minutes read
4 challenges of knowledge management in organizations - cover image

4 challenges of knowledge management in organizations
Przemysław Wysota
Aug 26, 2021 10 minutes read
The picture shows a cartoon rocket that travels through space.

5 secrets behind the success of highly efficient IT teams
Martyna Wiśnik
May 12, 2021 8 minutes read
A cartoon astronaut in a spacesuit with an orange shopping bag is walking down the path. Various items are placed along the path: chat window, laptop, smartphone, three-dimensional heart, graph bars, payment card, gift box, planet, rocket, satellite.

How to improve the customer journey using digital tools
Martyna Wiśnik
Feb 11, 2021 5 minutes read
How customer feedback and support teams can shape product development

How customer feedback and support teams can shape product development
Alina Urbaniak-Gawlik
Aug 28, 2020 9 minutes read
illustration of a self-service management in jira

How to enable self-service in Jira Service Management
Karolina Lasoń
Dec 20, 2019 9 minutes read
Let's talk to a robot - using chatbots as part of the support team

Let's talk to a robot - using chatbots as part of the support team
Radoslaw Cichocki
Oct 01, 2019 8 minutes read
Chat for Jira Service Management image

Chat with your customers directly from Jira Service Management
Dzmitry Hryb
Mar 07, 2019 4 minutes read
Customer Surveyis in Jira illustration

Why and how to conduct customer surveys in Jira Service Management Server
Karolina Lasoń
Dec 17, 2018 5 minutes read
An Astronaut checking Request Detail View Extension Jira illustration

How to improve your customer's journey through Jira Service Management, pt. 4: My Requests
Karolina Lasoń
Dec 06, 2018 5 minutes read
An Astronaut checking Request Detail View Extension Jira illustration

How to improve your customer's journey through Jira Service Management, pt. 3: Request Detail View
Karolina Lasoń
Nov 29, 2018 8 minutes read
An Astronaut checking Request Detail View Extension Jira illustration

How to improve your customer's journey Through Jira Service Management, pt. 2: Request Form
Karolina Lasoń
Nov 16, 2018 9 minutes read
An Astronaut checking Request Detail View Extension Jira illustration

How to improve your customer's journey through Jira Service Management, pt. 1: Help Center
Karolina Lasoń
Nov 08, 2018 8 minutes read