Breaking down Jira consulting services: what should a comprehensive package include?

Efficient Jira consulting services don’t just give you Atlassian tools. They deliver the expertise to make them work for your business. A basic package will include Jira implementation, customization, and integration with current enterprise systems like ITSM or DevOps platforms. However, a full package offers advanced features like disaster recovery planning, ongoing support, and personalized training. So you’re not just using Jira – you’re mastering it.

One of the key parts of Jira consulting is making the system work for your business. Such professional services should adhere to your organization’s specific challenges and goals in all aspects, whether it’s about:

  • optimizing workflows,
  • automating tasks or,
  • training your team.

Your goal is to get the most out of the platform. A one-size-fits-all approach doesn’t work when business efficiency is at stake.

Understanding the core components of Jira consulting services

Comprehensive Jira consulting services offer more than just setup. They provide a structured, scalable system designed to meet your business needs. Here’s a breakdown of the essential components every package should include:

  • workflow optimization and automation,
  • integrations with other platforms,
  • custom Jira implementation and configuration,
  • post-implementation support and training,
  • industry-specific Jira consulting.

With these core components, expert Jira consulting helps you implement, optimize, and align the system with your goals. As a result, you’re prepared for long-term success.

In the following part, we will review these components to help you understand how expert Jira consulting operates. This will let you achieve maximum gain while keeping prices reasonable.

Workflow optimization and automation

A well-optimized Jira workflow will ensure a smooth operation. Atlassian consultants bring value by setting up workflows and ensuring their efficiency. This minimizes manual work in favor of automation. Here’s how comprehensive Jira consulting services tackle workflow optimization and automation:

Bottleneck identification

The first step in workflow optimization is identifying where your current processes are getting stuck. Consultants analyze existing workflows and gather data on how tasks move through the system and where delays occur. This lets you investigate gaps causing longer response times or project delays.

Example

An IT service desk may experience ticket delays due to manual approvals. A consultant can introduce automated approvals for certain low-risk requests. This will speed up the process while maintaining control over higher-risk items.

The permission assignment model. Source: Atlassian.

Role-based access and permissions

An often-overlooked part of workflow optimization is ensuring the proper setup if role-based access and permissions. This will help team members see and act on only the issues relevant to their responsibilities. Consequently, you will prevent bottlenecks from permission delays while maintaining data security and accountability.

Example

In a finance department, you may want to restrict sensitive data to a small group of users. However, you may still need broader access to less sensitive financial requests. In such cases, consultants can configure these permissions to ensure the right balance of access and control.

Automation strategies

Once bottlenecks are identified, automation becomes a game-changer. Atlassian experts create automation rules that take repetitive tasks off your team’s plate. This allows them to focus on higher-priority work. Automation can cover many functions, from assigning tickets based on certain criteria to sending notifications when tasks hit certain milestones.

To get a sense of how impactful automation can be, consider some real-world use cases:

  • Auto-assigning tickets: When you create a new issue, Jira can automatically assign it to the relevant team. This is based on predefined criteria like issue type or project phase.
  • Automated notifications: Set up rules to send notifications when tasks move between phases or when deadlines are approaching. This ensures teams stay on top of their work without manual follow-up.
  • E-mail integration: Automate the creation of Jira issues from e-mails sent to a specific address. Streamline how service requests are entered into the system.
Example

A product development team can automate assigning bugs to specific developers based on the product component or severity. Thanks to this, the right issues get to the right people faster without oversight. You can automate the assignment of support tickets based on issue categories or project phases. This will limit oversight and speed up task resolution.

Optimizing workflows and implementing automation strategies saves time. It also improves task management and reduces human error. By partnering with experienced Jira consultants, businesses can transform their operations into lean, efficient processes.

Deviniti Insights

We have automation strategies to supercharge your Jira. We provide customized configuration suggestions, automation scripts, and Marketplace app integrations to reduce manual work. This works for you and your business.

Need more specific results from Jira consulting?
View what services an Atlassian Platinum Solution Partner can offer for your business.
Learn more about Jira consulting

Integrations with ITSM, DevOps, Cloud and more

Jira may seem the heart of IT and project management systems. You can discover its full potential once you integrate it with other enterprise tools outside the Atlassian ecosystem. Especially when it comes to IT service management (ITSM), DevOps, and Cloud services.

Complete Jira consulting services ensure these integrations are not only in place. They also optimize these connections to simplify processes and improve cross-team collaboration.

ITSM integration

Jira Service Management (JSM) is highly functional on its own. But it gets even more potent when integrated with other IT service management tools. By linking your Atlassian tools to existing ITSM systems, certified experts can help create smooth data flows. This will allow you to manage service requests, incidents, and changes across systems.

Example

An organization that uses ServiceNow for asset management can integrate it with Jira Service Management to automatically sync asset data. When a service request is made for a specific asset, all the relevant information is instantly available.

DevOps integration

Companies focused on development can secure a major win by integrating Jira with DevOps tools. Such integrations create a continuous feedback loop between development, testing, and deployment. Consultants help businesses set up these integrations. Consequently, companies can automate workflows, track real-time progress, and improve deployment pipelines.

Example

A software development team might integrate Jira with GitHub and Jenkins to automate code deployments. When a developer pushes new code to GitHub, Jira can:

  • automatically update the relevant task,
  • trigger tests through Jenkins,
  • notify the team when the deployment is complete.

    This integration allows development teams to track every change from commit to production within Jira. They can follow the entire development lifecycle.

    Cloud integration

    Many organizations need their Atlassian tools to integrate with solutions like AWS, Azure, and Google Cloud. Consultants help businesses use these cloud platforms to enhance their Jira instances. They can do so through direct integration or by enabling cloud-to-cloud communication.

    Example

    A consulting firm with a hybrid cloud environment might integrate Jira with AWS. Then, they can track cloud infrastructure changes directly within Jira. Consequently, every change will be logged, approved, and auditable.

    When organizations move to the cloud, Jira consultants can guide you through the transition. They will help you assess which cloud platform is best and how you can configure Jira to support the migration.

    Other integrations

    Apart from the platform categories provided above, Jira can integrate with other useful tools. This ensures smooth operations across departments and systems. These syncing samples include communication software, CRMs, and more.

    Example

    A marketing team using HubSpot for lead management can integrate it with Jira. They will use it to create tickets for each new client onboarding request. This will make transitions between marketing and operations seamless.

    Consultants also automate workflows across platforms. Their goal is to reduce manual work and create a more connected environment. They can achieve this by:

    • creating Jira tickets from emails,
    • generating alerts from cloud monitoring tools,
    • transitioning issues through workflows based on triggers.
    Deviniti Insights

    We specialize in integrations to your Jira environment. We provide tailored configuration suggestions that include Marketplace apps and custom Atlassian solutions so your tools match your business processes. This maximizes functionality across your organization.

    Visibility across tools

    Integrating Jira with other tools improves visibility as well. Custom dashboards and reports can pull data from multiple tools. Then, teams can see all their operations without switching between systems. ITSM, DevOps, and cloud platform integrations make Jira the central hub for projects, service requests, and development pipelines.

    Example

    An IT support manager might integrate Jira with a monitoring tool like Nagios. Thanks to this, they can see real-time system health and track incidents in one dashboard. It gives them faster decision-making and more proactive management of IT services.

    Custom Jira implementation and configuration

    A custom Jira implementation is where a consultant’s expertise comes into play. It’s about configuring the system to fit your business needs. Another aspect is ensuring it can scale as you grow. Every business has its own set of workflows, priorities, and pain points and a good Jira implementation adapts to those. The following points describe how a consultant can do that.

    Business Process Analysis

    Before configuring anything, the consultant must dive deep into your processes. They gather information to create a Jira setup that addresses your pain points. They can do this by:

    • analyzing your workflows,
    • understanding the bottlenecks,
    • identifying efficient and inefficient processes.
    Example

    An IT operations team may struggle with long approval times for service requests. A consultant can simplify the workflow by implementing automatic escalation rules when approvals take too long.

    Workflow mapping and custom issue types

    No two businesses operate the same way and neither should their Jira setups. Consultants work with teams to map out existing workflows and introduce custom issue types where needed. These issue types ensure tasks, bugs, requests, or incidents are tracked in ways that make sense for your team.

    Example

    A financial services firm may need a custom workflow for compliance-related tasks with issue types for “Regulatory Review” and “Risk Assessment.” This way, they will have each step documented and approved.

    Sample Jira workflow structure. Source: Atlassian.

    Cloud vs. Data Center

    A key decision in any implementation of Atlassian tools is to go Cloud or Data Center. Consultants help organizations with this decision. They can weigh up budget, security, scalability, and performance requirements.

    Cloud: For growing businesses that need flexibility with automatic updates and lower maintenance costs.  Data Center: For large enterprises with compliance requirements or on-premise control.  
    Deviniti Insights

    We help clients decide between Cloud and Data Center hosting options for their needs. We consider scalability, customization, and security to determine what’s best for you. We do a full readiness assessment to ensure a smooth migration and optimal functionality in your chosen environment.

    You can find more on Jira Cloud and Jira Data Center in this article.

    Example

    A healthcare organization, bound by HIPAA regulations, may need a Jira Data Center setup. Especially since they must meet privacy and data management standards. Alternatively, a fast-growing tech startup may want Jira Cloud’s flexibility.

    Looking for Jira consultants to design your workflows?
    As an Atlassian Platinum Solution Partner, we can provide expert Jira consulting services to help you achieve maximum efficiency and improve your team’s performance.
    Discover our Jira consulting services

    Industry-specific Jira consulting

    Each industry has its own set of challenges from managing complex workflows to dealing with large amounts of data. Complete expert Jira consulting providers know that different industries face diverse challenges, regulations, and workflows. Customizing Atlassian tools for your industry means your team can work efficiently and comply with relevant standards.

    Custom workflows

    Customizing Jira workflows for different industries is one of the most valuable services a consultant can offer. Here are a few ideas of how you can customize workflows in different sectors:

    • Healthcare: Here, incident management is key. A Jira consultant can set up workflows to prioritize issues based on severity. They can also automate escalation processes. As a result, critical system failures (e.g. those affecting patient care) are resolved quickly.
    • Finance: This sector requires strict approval processes for compliance and risk management. Consultants can configure workflows for tasks like regulatory reviews or internal audits.
    • Public sector: Government organizations may have large-scale projects with many stakeholders. A Jira consultant can design workflows to support communication between departments and automate task assignments. They can also provide transparent reporting for accountability.
    • Manufacturing: You can set up workflows for project tracking to manage production timelines, resource allocation, and compliance with real-time reporting.
    • Tech startups: Agile companies value iterating and releasing quickly. Consultants can set up Jira to integrate with development tools like Jenkins or GitHub. That way, tech experts can create continuous integration and automated testing pipelines to deploy features and fixes quickly and efficiently.

    Custom workflows and industry-specific solutions mean Jira will fit your business, and help you work efficiently and stay compliant with industry standards.

    Deviniti Insights

    We are experts in workflow mapping and custom issue types to supercharge your Jira. We map your business processes to recommend custom configurations that match your workflows. This means your Jira instance is not only working but also more productive with well-defined issue types and streamlined processes.

    Custom dashboards and reporting

    Jira consultants can also build custom dashboards and reports. These can provide industry-specific insights as well as real-time data. That way, teams can monitor performance, track progress, and make decisions faster.

    Example

    A construction company might need a dashboard to show project timelines, resource allocation, and budget tracking for multiple sites. Another case is a software company that might need a dashboard for sprint progress and bug fix rates.

    With specific knowledge and technical expertise, consultants can make Jira a tool that meets your industry’s requirements.

    Regulations and compliance

    Some industries such as healthcare, finance, and government have strict regulatory requirements. Jira consultants will provide expert assistance to ensure your system is set up to comply with regulations like GDPR, HIPAA, or SOX. This involves configuring permissions, implementing data protection protocols, and setting up audit trails for accountability.

    Example

    In the healthcare industry, you should try customizing Jira so as to ensure patient data is handled securely. You should restrict access to authorized personnel only. Consultants can also configure audit trails to track changes to sensitive information to guarantee HIPAA compliance.

    Post-implementation support and training

    Now that Jira is live and optimized, your part begins. The best move here is to get your team to manage and maintain the system themselves. This is where post-implementation support and training complete a Jira consulting package.

    A good consultant doesn’t just set up the system and walk away. They make sure your teams are equipped to keep Jira running smoothly. Your staff should also deal with any issues that may arise in the future.

    Ongoing support and disaster recovery

    Even after successful implementation, systems need to be maintained and monitored. Ongoing support and disaster recovery services provide long-term assistance.

    Deviniti Insights

    We offer expert assistance and disaster recovery services for your Jira. Our team gives you technical support and maintenance and will fix any issues as they arise. We also create disaster recovery plans to protect your data and business continuity if things go wrong.

    This includes health checks, updates, and backups. Disaster recovery planning means your Jira instance can recover quickly from unexpected issues like data loss or system failure.

    Example

    A retail company using Jira for supply chain management gets scheduled health checks to prevent downtime during peak sales periods. It also has automated backups to prevent data loss in case of unexpected downtime.

    End-user and Admin training

    Jira consultants offer bespoke training sessions that go beyond generic tutorials. They focus on how your team can use Jira for your specific workflows. Consequently, everyone, from the Jira admin to the newest team member, can feel comfortable using the system and getting the most out of the features.

    Example

    A technical operations manager can get advanced admin training on creating custom workflows and automation rules. End-users in a customer support team can get trained on best practices for managing service tickets in Jira.

    A good Jira consultant will also make your staff self-sufficient. This means providing tailor-made self-service tools like documentation, video tutorials, and troubleshooting guides. Then, your internal teams can make changes and improvements long after the consulting engagement.

    Example

    An IT service delivery manager might get access to a library of tutorials on optimizing Jira workflows for service requests. Then, they can make changes as their team’s needs change.

    Continuous Improvement

    The best Jira systems are the ones that evolve with your business. Post-implementation support should include regular check-ins and opportunities. They should prepare you for further customization as your business grows or your industry changes. Consultants can provide ongoing advice and help with new feature implementation. They can also integrate new tools into your Jira setup.

    Example

    A growing tech company might need to add new tools like Slack or Confluence to the Jira environment. Ongoing consulting support ensures the smooth completion of these integrations.

    This part is about building confidence in your team to manage Jira themselves. With ongoing support, bespoke training, and continuous improvement you can ensure your Jira system will keep delivering value for the upcoming years.

    Conclusion: What to expect from a full Jira consulting service

    Choosing the right Jira consulting services helps you get the most out of this tool. This ranges from initial setup and customization to ongoing support and workflow optimization. Top Jira consulting should be tailored to your business goals. They aim to design a system that:

    • works efficiently,
    • automates repetitive tasks,
    • integrates with the other tools your teams use.

    The best strategy is to focus on the core components. These include custom workflows, automation, ITSM and DevOps tool integrations, and industry-specific solutions. That way, Jira consultants will ensure your platform is adapted to your needs. And with post-implementation support, your team will be able to manage and scale Jira independently.

    Jira should work for you, not the other way around. A consulting partner who knows your business can turn Jira into a foundation of your business. The right consulting package will help you get the most out of your investment. It will also deliver streamlined processes, compliance support, and automation to stay ahead.

    Choose Jira consulting for improved project management
    Our Atlassian consultants can help you increase team efficiency and prepare custom solutions. Contact us to enhance your project management in Jira.
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    FAQ

    Any questions about Jira consulting?

    • 1. What are the key components of Jira consulting services?

      Key components of Jira consulting services are workflow optimization, automation, custom implementation and integration with existing enterprise systems. These components ensure Jira is tailored to your business needs and more efficient.

    • 2. How does workflow optimization help my team?

      Workflow optimization is about analyzing your current processes to find bottlenecks and inefficiencies. By streamlining those workflows and automating, teams can reduce manual tasks, minimize delays and focus on higher priority work, leading to more productivity.

    • 3. What kind of integrations are good for Jira?

      Jira can integrate with many tools, including ITSM platforms like ServiceNow, DevOps tools like GitHub and Jenkins and cloud services like AWS or Azure. These integrations allow for data to flow seamlessly across teams and improve overall project management.

    • 4. Why is training important for Jira users?

      Training is important for both end-users and administrators to ensure they know how to use Jira effectively. Proper training helps teams use the platform efficiently, leading to better project outcomes and less reliance on external support.

    • 5. How does ongoing support help with a Jira implementation?

      Ongoing support provides continuous help with any issues that arise post-implementation. This includes performance audits, technical support and recommendations for further improvements, so your Jira instance stays aligned with your business needs and runs efficiently.

    Dominik Letner

    Content Specialist experienced in many business and technical fields. I am a fan of digital marketing in general, with a soft spot for content marketing. You can find my articles, translations, and even short stories in many different places. My hobbies include playing video games, reading fantasy/sci-fi books, and mountain hiking.

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