18 HR service delivery best practices to implement now (2025)

Tired of HR inefficiencies dragging your team down?

The old ways just don’t cut it anymore.

Improve your HR service delivery with these 18 best practices to turbocharge your team’s performance in 2025.

Understanding the importance of HR service delivery

In today’s fast-paced and competitive business world, great HR service delivery is key to success. It involves the strategies, processes, and technologies that HR departments use to meet employees’ needs. By embracing HR service delivery best practices, companies can boost employee satisfaction, streamline operations, and enhance productivity.

HR service delivery best practices examples

Here are some examples of what the exact meaning of HR service delivery is.

  • Developing a centralized HR portal
  • Implementing self-service tools
  • Regular training and development programs
  • Using HR analytics
  • Standardizing HR processes
  • Improving communication channels
  • Automating administrative tasks
  • Personalizing employee interactions
  • Establishing clear service level agreements (SLAs)
  • Conducting regular employee surveys
  • Promoting a culture of continuous improvement
  • Focusing on employee wellbeing
  • Fostering collaboration across departments
  • Providing transparent HR policies
Prioritize and resolve HR requests efficiently with the Queues for Jira & JSM app.
By setting up queue groups and multilevel structures, HR team leaders can manage employee requests from different departments seamlessly.
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Great HR service delivery directly impacts employee engagement and satisfaction. When employees have easy access to HR services for onboarding, benefits, and performance management, they feel valued and supported. This leads to higher productivity, better retention, and a positive workplace culture.

Implementing these best practices helps organizations optimize their processes and improve efficiency. With innovative HR technologies like self-service portals and communication platforms, employees can access HR information easily, cutting down on manual and time-consuming tasks. A data-driven approach allows HR to spot trends, identify improvement areas, and proactively address employee needs.

HR service delivery best practices also stress the importance of continuous improvement and flexibility. By regularly updating HR processes, organizations can stay current with changing regulations, industry standards, and employee expectations. This keeps HR services effective and relevant, ensuring employee satisfaction and contributing to overall organizational success.

What does a good HR service look like?

Now, let’s talk about what a good, effective Jira HR service management actually looks like. You can skip to the HR service delivery best practices by going to the next section.

Characteristics of a good HR service

Here are the key characteristics that define a high-quality HR service:

Accessibility and responsiveness

  • HR services should be easily accessible to all employees. Whether through a centralized HR portal, self-service tools, or mobile apps.
  • HR teams should respond as fast as possible to employee inquiries and requests and provide accurate information.

Clear communication

  • HR should communicate policies, procedures, and changes clearly and effectively.
  • Regular updates and transparent communication help employees stay informed and engaged.

Proactive support

  • Anticipating employee needs and addressing them before they become issues.
  • Offering regular training, development opportunities, and resources to help employees grow.

Personalization

  • Tailoring services to meet the individual needs of different employees.
  • Providing personalized help for onboarding, career development, benefits, and performance management.

Efficiency and streamlining

  • Automating repetitive and administrative tasks to free up HR staff for more strategic ones.
  • Streamlining processes to reduce bureaucracy and delays.

Employee engagement

  • Fostering a positive work environment where employees feel valued and supported.
  • Encouraging feedback and involving employees in decision-making processes.

Compliance and best practices

  • Ensuring all HR practices follow current laws and regulations.
  • Staying updated with industry best practices to improve HR service delivery.

Data-driven decision making

  • Using HR analytics to gather insights and make informed decisions.
  • Reviewing data to identify trends, areas for improvement, and opportunities for innovation.

Focus on wellbeing

  • Promoting employee wellbeing through mental health resources, and work-life balance initiatives.
  • Providing support systems for employees to address personal and professional challenges.

Continuous improvement

  • Reviewing and optimizing HR services to ensure they remain effective and relevant.
  • Seeking feedback from employees and making adjustments based on their input.

Now, let’s talk about how to achieve that.

HR service delivery best practices to supercharge your team’s performance in 2025

Implement a clear HR service delivery model

Define roles and responsibilities for each HR function

Clearly outline the specific responsibilities of each HR role to ensure accountability and efficiency within the team. This includes roles such as HR business partners, HR administrators, talent acquisition specialists, and learning and development experts. This helps avoid overlap and ensures that all HR functions are covered comprehensively.

Next on the list is establishing key performance indicators (KPIs) for each role. These KPIs should be measurable, realistic, and aligned with the overall HR and organizational objectives. 

Regularly tracking and reviewing the performance of team members against these KPIs not only helps identify areas of improvement but also serves as a basis for recognition and reward. 

Plus, providing training and development opportunities to upskill your HR service delivery team enhances their capabilities and overall performance. (More on this later).

Establish clear communication channels between HR and employees

Create effective communication channels to ensure that employees can easily reach HR for support and information. This can include dedicated email addresses, intranet portals, or regular face-to-face meetings.

Regularly review and optimize the service delivery model

Continuously assess the effectiveness of your HR service delivery model. Gather feedback from employees and HR staff to identify areas for improvement. Make necessary adjustments to improve service quality and efficiency.

What are the benefits of the HR service delivery model?

A well-defined HR service delivery model can provide many benefits, including:

  • Improved efficiency: Streamlined processes and clear roles reduce redundancy and increase productivity.
  • Growing employee satisfaction: Effective communication and support improve the employee experience.
  • Better resource allocation: Clearly defined responsibilities ensure that resources are used where they are most needed.
  • Continuous improvement: Regular reviews help identify and implement improvements, keeping the HR function agile and responsive to changing needs.​

Use technology for HR service delivery

One of the best practices for HR service delivery is the implementation of a robust HR management system. This system automates and centralizes various HR processes such as recruitment, onboarding, performance management, and employee data management. 

By digitizing these functions, HR professionals can save time and effort. As a result, they can focus on more strategic initiatives. 

At Deviniti, the HR team uses Jira Service Management as its HR management system. It has all the necessary tools and employees already know it since we use it in other departments as well.

Jira Service Management as a HR case management system
Help Center in Jira Service Management Source: Atlassian

Prioritize HR requests to ensure timely resolutions

Continuing with the Jira Service Management example, you can use queues to manage employee requests efficiently. Here’s an example of such a queue:

HR service delivery best practices: add requests to queues
A queue with issues from different departments (projects) created with Queues for Jira & JSM app

Using the Queues for Jira & JSM app, HR team leaders can create queue groups and multilevel structures of these groups. What’s more, they can decide who can see and manage them.

That way, we can make sure that all the issues will be handled by the right people and on time. Plus, we can restrict visibility of chosen queues if we want to ensure data privacy.

Create and use templates for common HR issues to save time

Creating and using issue templates for common HR issues in Jira leads to higher HR department’s efficiency and effectiveness. By standardizing the process for frequent tasks such as employee onboarding, leave requests, and benefits inquiries, templates ensure that all necessary information is captured from the outset. That way, you reduce the back-and-forth often required to gather details.

If you’re using Jira Service Management for your HR needs, employees can request new employee onboarding creating one task. It may look like this:

New employee onboarding request
New employee onboarding request created using Extension for Jira Service Management app

Then, using Issue Templates for Jira app, the HR team can create an entire epic with all tasks and subtasks needed during the onboarding process.

HR service delivery best practices: manage issues efficiently
Templates structure of issues in Jira created using Issue Templates for Jira app

This not only saves time for HR professionals but also enhances the employee experience by providing quicker resolutions and more consistent communication.

Create entire epics with tasks and subtasks in a few minutes.
Using Issue Templates for Jira, you can create all tasks and subtasks for the entire onboarding process with a few clicks. Just use the onboarding template and you’re good to go.
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Automate routine tasks

Using templates HR teams can focus on more strategic tasks by automating routine processes. As each issue type has a set format, it becomes easier to track and manage ongoing tasks, ensuring nothing falls through the cracks. 

Preassigned responsibilities and due dates keep the team accountable and ensure they complete their tasks on time. 

Additionally, by analyzing the data collected through these standardized templates, HR departments can identify patterns, assess performance, and implement continuous improvements. This proactive approach not only boosts the overall efficiency of HR operations but also makes the workforce more productive and satisfied.

Implement AI and chatbots for routine queries

Artificial intelligence (AI) and chatbots are next on our list. 

AI-powered chatbots can provide instant responses to employee queries, assist with tasks such as leave management or benefits enrollment, and even offer personalized recommendations and suggestions. This 24/7 support system ensures that employees receive timely assistance. This, too, leads to higher levels of employee satisfaction and engagement.

Atlassian provides an AI-powered virtual assistant as a part of its Jira Service Management offer.

chatbot
AI-powered virtual agent in the Jira Service Management Source: Atlassian

Consider introducing self-service portals

One of the key HR service delivery best practices is the use of self-service tools and technology. By implementing employee self-service portals, organizations empower employees to access HR information, update personal details, and request time off by themselves. 

This not only reduces the administrative burden on HR teams but also provides employees with the autonomy and flexibility to manage their HR needs on their own.

One example may be to show your employees SLAs directly on their requests. That way, they know exactly when they can expect an answer or resolution.

Displaying SLAs on the request view
Displaying SLAs on the request view using Extension for Jira Service Management app

Measure and evaluate HR service delivery performance

​Measuring and evaluating HR service delivery performance is crucial for organizations to ensure they are meeting the needs of their employees and continuously improving their HR processes. 

By monitoring key performance indicators (KPIs), organizations can:

  • track the effectiveness and efficiency of their HR service delivery, 
  • identify areas for improvement,
  • make data-driven decisions.

Set specific HR goals

One of the HR service delivery best practices is to establish clear and measurable goals for the HR department. These goals should align with the overall business objectives and be linked to specific KPIs. 

For example, increasing employee satisfaction with HR services or reducing the time it takes to process employee requests. Regularly measuring and monitoring these service desk KPIs will provide valuable insights into the HR department’s performance and allow for timely adjustments to be made if necessary.

Gather feedback from employees

Another best practice is to gather feedback from employees on HR services. This can be done through surveys, focus groups, or one-on-one interviews. 

By collecting feedback directly from employees, organizations can gain insights into their experiences with HR services, identify areas of improvement, and prioritize initiatives based on employee needs. 

Involving employees in the evaluation process helps foster a culture of continuous improvement and demonstrates a commitment to employee satisfaction.

In JSM, clients can only rate your service using 5-star surveys. With our app, you can create custom fields with your own questions, allowing you to design more detailed surveys and collect feedback during transitions. See an example below:

HR service delivery best practices: collect feedback during transitions in JSM
Custom survey questions on transitions in Jira Service Management (using Actions for Jira Service Management app.)

This enables you to request specific information at key moments, such as when clients move a request from in progress to done. Try it free here.

Use industry benchmarks

In addition to gathering feedback, companies can also benchmark their HR service delivery performance against industry standards or best-in-class organizations. 

This allows them to compare their performance to peers, identify areas where they are lagging behind, and learn from the ones that excel in certain areas. 

By adopting HR service delivery best practices from these benchmarks, HR teams can implement proven strategies and approaches to improve their own HR service delivery performance.

Developing a customer-centric approach to HR services

Companies are seeing the benefits of a customer-centric approach in all areas, including HR services. Treating employees as internal customers is key to boosting their satisfaction and business performance.

Be proactive

One important element of this approach is being proactive. Instead of just reacting to employee needs, HR departments should anticipate and address them ahead of time. They can do it through regular communication, gathering feedback via surveys, and continuously improving HR processes.

Another crucial aspect is making HR services seamless and efficient. Employees should have easy and quick access to the resources and support they need. Using technology like the one mentioned above, you can provide instant access to information and help. Streamlining processes and cutting down on bureaucracy allows HR teams to focus on delivering more valuable services instead of getting bogged down in administrative tasks.

Regularly review and optimize processes

Regular review and optimization enable organizations to identify and address any inefficiencies or bottlenecks in their HR processes. It allows HR teams to:

  • evaluate the effectiveness of existing practices, 
  • identify areas that may be causing delays or frustrations for employees,
  • make necessary improvements. 

This can lead to streamlined processes, reduced administrative burden, and overall increased efficiency in HR service delivery.

Training and development for HR service delivery teams

Training and development programs help HR service delivery teams get the knowledge and skills they need. This includes staying current with HR service delivery best practices, such as:

  • streamlining processes,
  • implementing technology solutions,
  • providing excellent customer service to employees.

One major focus of training and development for HR teams is improving communication skills. These teams need to convey complex information and policies to employees clearly and effectively. That’s why training on active listening, effective questioning, and conflict resolution can help.

Also, training and development should keep HR teams updated on the latest technologies and tools. Automation and self-service portals can improve the efficiency and effectiveness of HR functions. By investing in training on these technologies, HR professionals can be better at bringing services to employees.

Centralize HR services for consistent employee experiences

Centralizing HR services into a shared services model is a great way to provide consistent and reliable support to all employees. Here’s how it can benefit your organization:

Combine HR services into a shared services model

Streamlines HR functions by bringing them into a single, cohesive unit.

Cuts down on redundancies and boosts efficiency by centralizing administrative tasks.

Create standardized processes and procedures for HR tasks

  • Ensures uniform handling of HR tasks across the board.
  • Makes training and onboarding for HR staff easier, as everyone follows the same guidelines.
  • Enhances compliance with regulations and company policies through consistent practices.

Guarantee all employees have access to the same level of HR support

  • Promotes fairness by providing equal access to HR resources and assistance, no matter where employees are located or which department they’re in.
  • Enhances the employee experience by making sure everyone gets timely and accurate HR support.
  • Builds trust in the HR team by delivering dependable services to all employees.

By centralizing HR services and setting up standardized processes, your organization can create a more efficient, fair, and supportive workplace. This leads to happier employees and a stronger organizational culture.

Conclusion

Implementing these best practices will help your organization stay ahead. You will provide consistent and high-quality HR services. From developing a centralized HR portal to using data analytics and automation, these strategies let you meet the changing needs of your workforce.

Regular review and optimization will keep your HR processes effective and relevant. That leads to increased employee engagement and satisfaction. 

Start implementing these best practices now, and watch your organization thrive.

FAQ

  • What are the 6 key HR practices of an HR plan?

    The six key HR practices of an HR plan include recruitment and selection, training and development, performance management, compensation and benefits, employee relations, and compliance. 

    Recruitment and selection focus on attracting and hiring the right talent. Training and development ensure employees have the skills and knowledge to excel. Performance management involves setting goals, evaluating performance, and providing feedback. Compensation and benefits cover salary, bonuses, and employee perks. Employee relations foster a positive workplace culture and address conflicts. Compliance ensures adherence to labor laws and regulations. Together, these practices create a comprehensive HR plan that supports organizational success.

  • What are HR service delivery roles and responsibilities?

    HR service delivery roles and responsibilities include:

    • HR service managers, who oversee the implementation of HR services and strategies,
    • HR service specialists, who take care of specific HR functions like payroll, benefits, and employee relations,
    • HR service coordinators, who manage day-to-day administrative tasks and ensure smooth HR processes. 

    These roles are responsible for delivering consistent and high-quality HR services. They address employee requests.

  • What are HR service delivery model examples?

    HR service delivery model examples include:

    1. Centralized HR model
    2. Decentralized HR model
    3. Shared services HR model
    4. Outsourced HR model
    5. Hybrid HR model
    6. Center of excellence (CoE) model
  • What are HR case management best practices?

    HR case management best practices include using a centralized system to keep all case information organized and accessible. It’s important to have clear policies and procedures in place and to ensure strict confidentiality to protect employee privacy. 

    Effective communication is key, with regular updates for everyone involved. Resolving cases quickly helps maintain trust and prevents issues from escalating. Keeping consistent documentation of all steps and communications is crucial for accountability. 

    Regular training for HR staff, using data analytics for improvement, offering support to employees, and frequently reviewing and updating practices all contribute to a smooth and effective HR case management process.

Halina Cudakiewicz

Halina is a Content Specialist at Deviniti, where she combines her love for writing and IT. She has written about several topics, including technology, Forex, and personal finance. Other than creating content, she loves dancing, reading legal thrillers, and learning new languages.

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