Atlassian Solution Partners 101 – Everything You Need to Know

Updated July 7, 2024

Are you looking to work with Atlassian products but are unsure of how to do it right? The Atlassian ecosystem may seem to be quite complex at first glance. That’s why we prepared an overview of the ins and outs of working with Atlassian Solution Partners.

First of all, Atlassian Partners offer a great choice of services, apps, and integrations. They can provide their clients with customized solutions to extend the possibilities of Atlassian products.

Furthermore, Enterprises that work with certified Partners can count on the ongoing help of technical and business experts.

Additionally, cooperation with Partners brings other benefits than just consulting. Atlassian Partners can arrange favorable pricing conditions that are impossible to get if you’re buying directly from Atlassian. 

There are four types of Atlassian Partners, each responsible for a specific part of the company offer: 

In this article, we will focus on Solution Partners. They specialize in advanced Atlassian product knowledge, configuration expertise, tailored solutions, and implementation support.

Atlassian has three levels of Solution Partners:

Each level shows how much a Partner knows about Atlassian’s tools. The main goal for all Partners is to help their customers get the most out of Atlassian’s products. They know a lot about Atlassian’s software and can help with setting it up, making changes, and starting to use it. They’re trained to add a lot of value for Atlassian users.

To become an official Atlassian Solutions partner, companies have to meet some requirements. That way, if you choose to work with a partner, you can make sure they have the level of experience and expertise you need.

Look at the table below to see what they are. They are divided into three groups: 

There are many benefits to becoming an Atlassian Solution Partner. Atlassian partner discounts are only a part of it.

Looking at the benefits, you can better understand partners’ position in the Atlassian ecosystem.

What are the benefits for those who decide to work with a Solution Partner? We’ll describe four that are the most important.

When thinking about working with an Atlassian Partner, you might worry it will cost more than buying directly from the company itself. It seems logical that adding more steps could mean spending more money. But, this isn’t actually true. 

Partners can offer special deals that make it cheaper for their clients to get Atlassian licenses and Marketplace plugins. The price you pay depends on whether you’re using Cloud, Data Center, or Server, how many people will be using the products, and which products you pick. As Partners, we’re here to help you not only get started with new tools but also to save money on updates and renewing licenses.

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Exploring Atlassian’s broad selection of products can be overwhelming, especially for those new to Atlassian. Partners are here to help with that. They make choosing the right solutions easier and the buying process quicker. When you buy through a Partner, you spend less time on paperwork and going through long product documentation.

After you share what you need with an Atlassian Solution Partner, you’ll get an offer made just for you. You can accept this offer as is or ask for some changes. Once you’re happy with the offer and say yes to it, the Partner will take care of confirming your order with Atlassian.

Atlassian Partners play a key role in guiding businesses through licensing policies and management. This means they help with renewing licenses. 

Before a license runs out, they’ll let you know, so your company can plan ahead whether to continue, change, or upgrade. With their broad experience across industries, Partners are great at suggesting when to invest in certain tools based on your company’s growth stage.

They can also secure trial versions of Atlassian tools and Marketplace add-ons, helping you test them out. 

A big plus of working with Partners is having all your Atlassian-related info in one spot. They assist in planning your budget and aligning license terms, making sure it fits your company’s specific needs.

Starting new processes or learning new tools can be challenging. 

Teams often spend lots of time adjusting to new ways of working, especially if they’re figuring things out on their own. This can slow down results, leading to frustration for managers, customers, and team members alike. 

However, there’s a way to make this transition smoother. 

Authorized Atlassian Partners offer professional training and a variety of ITSM services at a high level. They have teams around the world, backed by Atlassian certifications, ready to share their expertise. This means the learning process speeds up, and whenever there are questions, expert help is just a call away.

Finding the right Atlassian Solution Partner is crucial for maximizing the benefits of Atlassian’s tools within your organization. Here’s a thoughtful approach to selecting a partner that aligns with your needs:

Start by identifying what you need help with. Is it implementing a new Atlassian tool, customizing existing tools, or seeking strategic advice? Knowing your objectives will help you find a partner with the right expertise.

Visit the Atlassian Partner Directory on Atlassian’s website. Use filters to narrow down partners based on their location, tier (Silver, Gold, Platinum), and specializations. Create a shortlist of partners that seem to match your criteria.

Look for partners with a proven track record in your industry or with specific Atlassian products. Check their websites for case studies, client testimonials, and the range of services they offer. Partners with relevant experience are more likely to understand your challenges and offer effective solutions.

Atlassian certifies partners and their employees to ensure they have up-to-date knowledge of Atlassian products. Gold and Platinum partners have shown more commitment and success in delivering Atlassian solutions. Awards or recognitions from Atlassian can also indicate a partner’s excellence.

The right partner should align with your company’s culture and values. This ensures smoother collaboration. If possible, arrange a meeting or a call to get a feel for their working style and communication skills.

Understanding the level of support and availability a partner offers is crucial. Ask about their response times, support hours, and whether they provide dedicated resources. Ensure their support model aligns with your needs.

Discuss and understand the partner’s pricing model. Some partners might offer flexible pricing or bundled services that can provide better value. Ensure transparency and alignment with your budget.

Don’t hesitate to ask for references from similar businesses or projects. Speaking to current or past clients can provide insights into the partner’s reliability, effectiveness, and customer service.

Consider not just immediate needs but also long-term goals. A partner that can grow and evolve with your business over time will be more valuable than one suited for a one-off project.

Learn more about each of them here.

Choosing to work with Atlassian Partners doesn’t complicate things; it actually makes them easier and faster. Plus, businesses that collaborate with Atlassian Solution Partners can access top discounts. You’ll also get guidance from certified experts at every step. Atlassian’s offerings are vast and detailed, so having a support team on standby is a smart move. That’s the role we see Atlassian Partners playing.