Deviniti awarded ITSM Specialized Partner badge

Dominik Letner
Apr 18, 2023 1 minute read
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We are thrilled to announce that Atlassian has awarded our company Deviniti the ITSM Specialized Partner badge. It is a long-awaited recognition of our expertise in IT Service Management.

After Atlassian announced that Partners could gain this prestigious title, we embarked on a challenging space journey. We wanted to prove our technical knowledge and experience gained during implementations. Therefore, it is a pleasure to say that we have successfully done so, having completed numerous ITSM projects.

Quotation by Katarzyna Dorosz-Żurkowska, Head of Atlassian Services at Deviniti: "It is extremely important for our customers that we have proven our technical knowledge and experience gained through practical use during 21 ITSM projects in 2022 only, not just through theoretical knowledge."

We are also proud to be a leader in Apps for Jira Service Management. Atlassian Marketplace users have selected our solutions for their features, intuitiveness, and coverage of all their needs. This recognition reinforces our commitment to always follow proper ITSM practices. What’s more, we are eager to provide the most efficient solutions for our customers. Also, we back up these solutions with top professional support.

Quotation by Adam Stępień, Consultants Team Leader at Atlassian Services Unit, Deviniti: "ITSM specialization provides our Solution Delivery Team with extensive and up-to-date knowledge of current and best ITSM practices, resulting in efficient solutions for our customers. We provide the best guidance through ITSM transformation to ensure they reach their goal."

We continue to invest in gaining knowledge in ITSM. That is, 30% of our Atlassian Services Business Unit staff hold ITIL4 Foundation certification. Whereas, 10% hold at least one ITIL4 Specialist certification. The investment has been critical to our Support Team. This is because it has enabled them to identify shortcomings, implement ITSM improvements, and top services to help our customers. The combination of our team’s knowledge and experience allows us to deliver professional and efficient solutions meeting each customer’s unique needs.

Quotation by Barbara Åšliwa, Atlassian Support Team Leader at Deviniti: "Thanks to ITSM Specialization, our Atlassian Engineers Support Team identifies shortcomings, implements improvements in the ITSM area and provides best practices, which translates into professional solutions from which our customers can derive tangible benefits."

We are the first and only Atlassian Solution Partner in Central and Eastern Europe with the ITSM Specialized Partner badge. This distinction is a great honor and confirms that our company is the leader in the region. Our customers appreciate our top professionalism and cooperation with dedicated project teams. Being their reliable and trustworthy business partner is our pleasure.

In need of an ITSM Specialized partner?

If you are interested in learning more about our ITSM services or other IT solutions, don’t hesitate to contact us. We are eager to prove our expertise and to help your business succeed.

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Dominik Letner

Content Specialist experienced in many business and technical fields. I am a fan of digital marketing in general, with a soft spot for content marketing. You can find my articles, translations, and even short stories in many different places. My hobbies include playing video games, reading fantasy/sci-fi books, and mountain hiking.

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