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Featured post
Strategic goal alignment tasks OKRs cover image

Strategic goal alignment. From daily tasks to boardroom OKRs

When Doodle’s leadership realized their planning burned 14 hours per quarter and still left teams unclear on priorities, they ditched s...

Katarzyna Kornaga
Apr 30, 2025 19 minutes read
Jira 101: Issue Navigator

Jira Issue Navigator handbook: Search, sort & customize your issues (2024 edition)
Halina Cudakiewicz
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IT help desk best practices

20 proven IT help desk best practices to improve performance and efficiency
Halina Cudakiewicz
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Service Desk KPIs

Service Desk KPIs. Measuring performance with 15 essential metrics.
Katarzyna Kornaga
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Ultimate guide to Jira request management

Ultimate guide to Jira request management
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Jira Service Management templates. Getting started & best practices.

Jira Service Management templates. Getting started & best practices.
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How to write test cases in Jira? The ultimate guide. 

How to write test cases in Jira? The ultimate guide. 
Katarzyna Kornaga
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How to create a Jira change request form?

How to create a Jira change request form?
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Jira queues management

Mastering Jira queue management: the ultimate guide
Halina Cudakiewicz
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How to create queues in Jira Service Management: 8-step guide

How to create queues in Jira Service Management: 8-step guide
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Apr 26, 2024 6 minutes read
Export Jira queue to Excel

How to export Jira queues to Excel in 4 easy steps
Halina Cudakiewicz
Apr 26, 2024 2 minutes read
Jira ticket templates

Jira ticket templates. The ultimate guide.
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Jira Service Management vs. ServiceNow detailed comparison

Jira Service Management vs. ServiceNow: A detailed comparison for 2025 and beyond
Halina Cudakiewicz
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