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How to enable self-service in Jira Service Desk

How to enable self-service in Jira Service Desk

Nowadays, self-service becomes a new sexy. Customers seek for on-demand problem solving, which is something support teams have to consider. According to Forrester…

Karolina Lasoń 20 December 2019
Newcomer's introduction to the Atlassian Ecosystem

Newcomer's introduction to the Atlassian Ecosystem

Have you recently joined the Atlassian Ecosystem? If you don’t know how it works and how to find yourself here, let us introduce you to this fascinating world.…

Alina Urbaniak 9 December 2019
4 best practices of test case management in Jira

4 best practices of test case management in Jira

Although testing involves many different stages, it’s mostly based on preparing and executing successive test cases. Tests have a strong influence on the quality…

Katarzyna Kornaga 5 December 2019
Implementation of Atlassian products - case study

Implementation of Atlassian products - case study

Tymoteusz TomaszukConsultant and trainer in the area of ITSM and business processes. Previously an analyst, ServiceNow administrator, Jira, application support specialist…

Tymoteusz Tomaszuk 29 November 2019
How Deviniti includes customers in the software design process

How Deviniti includes customers in the software design process

In the software development process, we need to bear its end-users in mind. Although the main goal is attaining a product-market fit that will enable us to maximize…

Karolina Lasoń 27 November 2019
Why switch from TestRail to embedded testing with RTM for Jira?

Why switch from TestRail to embedded testing with RTM for Jira?

Software development includes multiple stages, and there usually are many people working on the final product. In order to achieve all the established goals, the…

Katarzyna Kornaga 20 November 2019
Devinitive guide to choosing the Atlassian Marketplace Apps

Devinitive guide to choosing the Atlassian Marketplace Apps

No matter if you’re looking for the next app to enhance your Jira or happened upon this article because you’re searching for the first extension in your…

Alina Urbaniak 31 October 2019
Requirements management in Jira 101: the basics

Requirements management in Jira 101: the basics

Successful software development actually starts long before the team starts coding. The first phase of the process should be gathering requirements, as most…

Katarzyna Kornaga 29 October 2019
Integrating Jira Service Desk with OpsGenie and Status Page

Integrating Jira Service Desk with OpsGenie and Status Page

To deliver on their brand promise, organizations often have to initiate a profound shift in how they do business and how their IT teams work. To deliver personal…

Radoslaw Cichocki 29 October 2019
Creating efficient document management processes in Jira

Creating efficient document management processes in Jira

This is a guest post by Vadim Rutkevich from StiltSoft. Being an Atlassian Platinum Top Vendor and a Silver Solution Partner, they developed more than 20 handy apps…

Dzmitry Hryb 21 October 2019
Why you should carry out analytical workshops before implementing Atlassian tools

Why you should carry out analytical workshops before implementing Atlassian tools

There’s no denying that Atlassian’s suite of tools can bring immense benefits to organizations. In a scenario where an organization needs to adjust these…

Radoslaw Cichocki 15 October 2019
Excel or Jira - which solution is better for your testing process?

Excel or Jira - which solution is better for your testing process?

A while ago we were writing about the most common testing challenges. Those were the problems that testers admit they have to face every day, like for example communication…

Katarzyna Kornaga 7 October 2019
How to increase security during Jira synchronization?

How to increase security during Jira synchronization?

Synchronization of Jira applications is one of the solutions that allow for effective cooperation with a customer, supplier, or business partner. While maintaining…

Łukasz Krupa 7 October 2019
SLA management in Jira Service Desk

SLA management in Jira Service Desk

Great user experience doesn’t stand only for presenting an exceptional user interface, eye-catching graphics and helpful content. It also includes delivering high-quality…

Karolina Lasoń 25 September 2019
How to collaborate effectively with external business partners?

How to collaborate effectively with external business partners?

Smooth cooperation with external partners or clients is one of the most critical business challenges today. The outcome and the likely benefits of such collaborations…

Łukasz Krupa 25 September 2019