Scroll to top
en pl

Atlassian


Category

How to Improve Your Customer's Journey Through Jira Service Desk Server, Pt. 4: My Requests

How to Improve Your Customer's Journey Through Jira Service Desk Server, Pt. 4: My Requests

According to CCW Digital, customer experience and customer service management are the priority for over 50% of organizations. Obviously, it’s important to…

Karolina Lasoń 6 December 2018
How to Improve Your Customer's Journey Through Jira Service Desk Server, Pt. 3: Request Detail View

How to Improve Your Customer's Journey Through Jira Service Desk Server, Pt. 3: Request Detail View

As we already know from the previous articles about Help Center and Request Form, we need to take advantage of both native and advanced customization to improve…

Karolina Lasoń 29 November 2018
Top 10 features for Jira Service Desk Server Admins (+1 Bonus) @ DEISER Enterprise Days 2018

Top 10 features for Jira Service Desk Server Admins (+1 Bonus) @ DEISER Enterprise Days 2018

Just like last year, DEISER Enterprise Days brought together Atlassian customers, Partners and experts to Madrid. This time though, we all gathered for two days…

Karolina Lasoń 22 November 2018
How to Improve Your Customer's Journey Through Jira Service Desk, Pt. 2: Request Form

How to Improve Your Customer's Journey Through Jira Service Desk, Pt. 2: Request Form

In the first part of this series, we focused on the first touch point of our customers whenever they come to us for support – the Help Center. As we’ve…

Karolina Lasoń 16 November 2018
How HostDime Improved Deployment with Issue Templates for Jira

How HostDime Improved Deployment with Issue Templates for Jira

Issue Templates for Jira has proved itself as a tool that helps being Agile, maintains the information flow and saves working time. It is highly appreciated in…

Dzmitry Hryb 13 November 2018
How to Improve Your Customer's Journey Through Jira Service Desk Server, Pt. 1: Help Center

How to Improve Your Customer's Journey Through Jira Service Desk Server, Pt. 1: Help Center

The latest Winter Executive Report by Customer Contact Week Digital shows that reducing customer effort is the most important priority for 2018. CX Network confirms…

Karolina Lasoń 8 November 2018
Trello vs. Jira for agile project management

Trello vs. Jira for agile project management

Smart teams take advantage of specialized project management tools. In one of my previous articles, I showed you how to choose the right project management tool…

Katarzyna Dorosz-Zurkowska 6 November 2018
How to speed up continuous delivery without compromising on quality with Atlassian tools

How to speed up continuous delivery without compromising on quality with Atlassian tools

How to speed up continuous delivery without compromising on quality with Atlassian tools Organizations are trying to outpace one another in delivering innovative…

Radoslaw Cichocki 31 October 2018
Make your team agile with Jira Software – Scrum

Make your team agile with Jira Software – Scrum

Agile is a set of methodologies that inspire project managers to change the way in which they organize work and their teams for higher productivity and faster response…

Katarzyna Dorosz-Zurkowska 30 October 2018
Make your team agile with Jira Software – Kanban

Make your team agile with Jira Software – Kanban

Agile continues to be a buzzword among project managers who are looking for new ways to organize their projects and teams. But agile is a set of methodologies that…

Katarzyna Dorosz-Zurkowska 23 October 2018
Jira Service Desk Day 2018: An Overview of Modern ITSM Practices

Jira Service Desk Day 2018: An Overview of Modern ITSM Practices

One of our stops on the recent trip to the United States was San Francisco, where we hosted our own Jira Service Desk Day 2018. We invited Atlassian team, Solution…

Dzmitry Hryb 18 October 2018
How to Synchronize Jira User Groups with Jira Service Desk Organizations

How to Synchronize Jira User Groups with Jira Service Desk Organizations

Deviniti started 15 years ago as a custom software development company. Now, being an Atlassian Platinum Solution Partner, we never forget about our roots and are…

Dzmitry Hryb 12 October 2018
Why People Use And Love Issue Templates for Jira

Why People Use And Love Issue Templates for Jira

How does your team create Jira issues? Aren’t they sick of scrolling through the same fields and typing in the same data over and over again? Have they ever…

Dzmitry Hryb 9 October 2018
Jira Software – #1 among the software development tools for Agile teams

Jira Software – #1 among the software development tools for Agile teams

Agile methodology has become a standard in software development companies. An increasing number of development teams are using it in their work and there is no exaggeration…

Romuald Karkoszka 9 October 2018
Project management in teams outside IT industry – Jira Core by Atlassian

Project management in teams outside IT industry – Jira Core by Atlassian

As I’ve already mentioned in my article: ‘Jira Software – #1 among software development tools for Agile teams’, a few months ago Jira was reconstructed…

Romuald Karkoszka 9 October 2018