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How to Improve Your Customer's Journey Through Jira Service Desk, Pt. 2: Request Form

How to Improve Your Customer's Journey Through Jira Service Desk, Pt. 2: Request Form

In the first part of this series, we focused on the first touch point of our customers whenever they come to us for support – Help Center. As we stated there, Jira…

Karolina Lasoń 16 November 2018
How HostDime Improved Deployment with Issue Templates for Jira

How HostDime Improved Deployment with Issue Templates for Jira

Issue Templates for Jira has proved itself as a tool that helps being Agile, maintains the information flow and saves working time. It is highly appreciated in…

Dzmitry Hryb 13 November 2018
How to Improve Your Customer's Journey Through Jira Service Desk Server, Pt. 1: Help Center

How to Improve Your Customer's Journey Through Jira Service Desk Server, Pt. 1: Help Center

The latest Winter Executive Report by Customer Contact Week Digital shows that reducing customer effort is the most important priority for 2018. CX Network confirms…

Karolina Lasoń 8 November 2018
How to Synchronise Jira User Groups with Jira Service Desk Organisations

How to Synchronise Jira User Groups with Jira Service Desk Organisations

Deviniti started 15 years ago as a custom software development company. Now, being an Atlassian Platinum Solution Partner, we never forget about our roots and are…

Dzmitry Hryb 12 October 2018
Why People Use And Love Issue Templates for Jira

Why People Use And Love Issue Templates for Jira

How does your team create Jira issues? Aren’t they sick of scrolling through the same fields and typing in the same data over and over again? Have they ever…

Dzmitry Hryb 9 October 2018
How Allegro Helped Us Develop Issue Templates for Jira Server

How Allegro Helped Us Develop Issue Templates for Jira Server

This year, Issue Templates for Jira celebrates its full 5 years on the Atlassian Marketplace. Here’s the story of the app’s evolution and a dose of practical…

Dzmitry Hryb 8 October 2018
How to Create an Epic Issue Template in Jira Cloud

How to Create an Epic Issue Template in Jira Cloud

Issue creation is one of the basic actions one can make in Jira. People usually spend a big chunk of their working time in this software, especially if they have…

Dzmitry Hryb 4 October 2018
3 Simple Steps to Set Up Dynamic Forms in Jira

3 Simple Steps to Set Up Dynamic Forms in Jira

Dynamic Forms provides a quantum boost for Jira user experience – both as a feature inside Extension for Jira Service Desk, or as a standalone app for Jira…

Dzmitry Hryb 3 October 2018
5 Reasons Your Software Project Needs Smart Requirements Management

5 Reasons Your Software Project Needs Smart Requirements Management

Agile Manifesto’s fourth principle values the ability to respond to change over following a plan. But it doesn’t mean you can give up on any planning whatsoever…

Dzmitry Hryb 27 September 2018
Extension for Jira Service Desk - What's New in Version 6.0?

Extension for Jira Service Desk - What's New in Version 6.0?

Extension for Jira Service Desk is the most wanted feature bundle for this Atlassian software. It improves security, usability and appearance of the solution to…

Dzmitry Hryb 25 September 2018
Get Your Support Team's Performance to the Top with Queues for Jira Service Desk

Get Your Support Team's Performance to the Top with Queues for Jira Service Desk

Do you work on a big and complex project which needs extra care to be managed? Is your support team in trouble with getting through an endless list of issues every…

Dzmitry Hryb 31 August 2018
Work Smarter, Better and Faster with Issue Templates for Jira Server

Work Smarter, Better and Faster with Issue Templates for Jira Server

Issue Templates for Jira Server significantly reduces the amount of unforced errors that could be committed by your team and thus increases consistency of their…

Dzmitry Hryb 31 August 2018
Power Up Your Jira with Synchronised Data from Active Directory

Power Up Your Jira with Synchronised Data from Active Directory

Your company stores user data in Active Directory, but you suffer from lack of this information at hand? Or you are the Active Directory admin, who would like to…

Dzmitry Hryb 31 August 2018
What's New in Extension 6.0 for Jira Service Desk?

What's New in Extension 6.0 for Jira Service Desk?

In this tutorial, we explain the most important new features and improvements of the release, such as Organisations and Groups Sync, Dynamic Forms and Bundled Fields,…

Dzmitry Hryb 31 August 2018
How to Create Epic Issue Templates in Jira Cloud

How to Create Epic Issue Templates in Jira Cloud

How do you create Jira issues? Aren’t you sick of scrolling through the same fields and typing in the same data over and over again? Have you ever made mistakes…

Dzmitry Hryb 31 August 2018