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Dogfooding: how Deviniti tests with its test management tools

Dogfooding: how Deviniti tests with its test management tools

–  Dogfooding is a great way to get people to walk a little way in the user’s shoes. Source Dogfooding comes from the phrase first used in 1988 by…

Dzmitry Hryb 29 October 2020
5 ways to categorize Customer Portals in Jira Service Desk

5 ways to categorize Customer Portals in Jira Service Desk

When it comes to reporting a problem or making a request, the usability of the service desk tool is crucial. Who would want to waste time on maneuvering between…

Magdalena Korgul 1 October 2020
How we built a mobile-first Jira app using the 80/20 rule

How we built a mobile-first Jira app using the 80/20 rule

Searching for issues in Jira can be a burden if you are not a JQL expert or don’t have too much time on your hands. During an internal hackathon at Deviniti, our…

Jarosław Morawski 10 September 2020
How customer feedback and support teams can shape product development

How customer feedback and support teams can shape product development

Customers and support agents are a perfect tandem for enhancing product development. The first ones use our product so they know its strengths and weaknesses.…

Alina Urbaniak-Gawlik 28 August 2020
How we set up Jira Service Desk to improve employee engagement

How we set up Jira Service Desk to improve employee engagement

There are situations in our companies when we need to carry out some internal surveys or employee voting (f.e. for the employee representative). There are many…

Martyna Wiśnik 12 August 2020
How to enable self-service in Jira Service Desk

How to enable self-service in Jira Service Desk

Nowadays, self-service becomes a new sexy. Customers seek for on-demand problem solving, which is something support teams have to consider. According to Forrester…

Karolina Lasoń 20 December 2019
Newcomer's introduction to the Atlassian Ecosystem

Newcomer's introduction to the Atlassian Ecosystem

Have you recently joined the Atlassian Ecosystem? If you don’t know how it works and how to find yourself here, let us introduce you to this fascinating world.…

Alina Urbaniak-Gawlik 9 December 2019
4 best practices of test case management in Jira

4 best practices of test case management in Jira

Although testing involves many different stages, it’s mostly based on preparing and executing successive test cases. Tests have a strong influence on the quality…

Katarzyna Kornaga 5 December 2019
How Deviniti includes customers in the software design process

How Deviniti includes customers in the software design process

In the software development process, we need to bear its end-users in mind. Although the main goal is attaining a product-market fit that will enable us to maximize…

Karolina Lasoń 27 November 2019
Why switch from TestRail to embedded testing with RTM for Jira?

Why switch from TestRail to embedded testing with RTM for Jira?

Software development includes multiple stages, and there usually are many people working on the final product. In order to achieve all the established goals, the…

Katarzyna Kornaga 20 November 2019
Devinitive guide to choosing the Atlassian Marketplace Apps

Devinitive guide to choosing the Atlassian Marketplace Apps

No matter if you’re looking for the next app to enhance your Jira or happened upon this article because you’re searching for the first extension in your…

Alina Urbaniak-Gawlik 31 October 2019
Requirements management in Jira 101: the basics

Requirements management in Jira 101: the basics

Successful software development actually starts long before the team starts coding. The first phase of the process should be gathering requirements, as most…

Katarzyna Kornaga 29 October 2019
Creating efficient document management processes in Jira

Creating efficient document management processes in Jira

This is a guest post by Vadim Rutkevich from StiltSoft. Being an Atlassian Platinum Top Vendor and a Silver Solution Partner, they developed more than 20 handy apps…

Dzmitry Hryb 21 October 2019
Excel or Jira - which solution is better for your testing process?

Excel or Jira - which solution is better for your testing process?

A while ago we were writing about the most common testing challenges. Those were the problems that testers admit they have to face every day, like for example communication…

Katarzyna Kornaga 7 October 2019
SLA management in Jira Service Desk

SLA management in Jira Service Desk

Great user experience doesn’t stand only for presenting an exceptional user interface, eye-catching graphics and helpful content. It also includes delivering high-quality…

Karolina Lasoń 25 September 2019