5 steps to set up requirements management and testing in Jira
Testing process is composed of multiple stages and involves work of every team member, including analysts, testers and developers. No matter how many people participate…
5 ways to use cards in advanced Jira Service Desk theme
Jira Service Desk is one of the most popular ITSM tools on the market. Just like any other Atlassian tool, it’s prone to complaints about how unintuitive it…
Atlassian Summit 2019: the news report by Deviniti
This year’s Atlassian Summit was fun as usual, with Scott Farquhar and Mike Cannon-Brookes dressed as Elvises and Dom Price singing Jira Las Vegas in front…
4 ways to let your team work faster and easier in Jira Software
Last year, with its 65 million active users, Atlassian Jira was and still is one of the most popular project management tools. Now, the number is probably even…
Become the Andy Warhol of your Customer Portal
There are people who hate Jira for its raw, unintuitive user interface, especially the one on Server. But we can easily say the same about the interface that’s…
Why you should bring Requirements and Test Management right inside your Jira
If we aim for a balanced, repetitive, and reliable testing process, we should include requirements, test, and defect management into it. Also, we should remember…
How to build a winning Jira Server UI with Dynamic Forms
User experience is important not only when it comes to the customer support but also our own employees. If we want people working for us to be happy, we need to…
How Jira user story template enhances teams' agility
We can find repetition practically in every kind of work. To produce anything of consistent quality and customer value, we must apply repetitive, precise, and optimal…
Chat with your customers directly from Jira Service Desk
This is a guest post by Spartez – an Atlassian Marketplace Gold Top Vendor. The team processes roughly 250 support tickets per month. Almost all of their…
4 little tricks to enhance Jira workflow with LDAP data
Every company looks for ways to improve their workflow and avoid any delays. Especially big corporations where is so many people that it’s easier to manage…
3 simple actions to extend Jira Service Desk workflows
Nowadays, self-service becomes a new sexy. Customers seek on-demand experiences, and even support teams need to take that into consideration. According to Atlassian,…
7 most promising apps for Atlassian products in 2019
We all use Atlassian products for different reasons – their flexibility, functionalities or availability. Whatever the reason, we should trust them to get…
How to create Dynamic Custom Fields in Jira Service Desk Cloud
Extension for Jira Service Desk is our flagship app available on the Atlassian Marketplace. From the incentive of Marketplace, this product has been providing the…
Why and how to conduct customer surveys in Jira Service Desk Server
“Your most unhappy customers are your greatest source of learning,” Bill Gates once said. However, to learn our lesson, we need to know what went wrong…
How to improve your customer's journey through Jira Service Desk Server, pt. 4: My Requests
According to CCW Digital, customer experience and customer service management are the priority for over 50% of organizations. Obviously, it’s important to…