Dogfooding: how Deviniti tests with its test management tools
– Dogfooding is a great way to get people to walk a little way in the user’s shoes. Source Dogfooding comes from the phrase first used in 1988 by…
5 ways to categorize Customer Portals in Jira Service Desk
When it comes to reporting a problem or making a request, the usability of the service desk tool is crucial. Who would want to waste time on maneuvering between…
How we built a mobile-first Jira app using the 80/20 rule
Searching for issues in Jira can be a burden if you are not a JQL expert or don’t have too much time on your hands. During an internal hackathon at Deviniti, our…
How customer feedback and support teams can shape product development
Customers and support agents are a perfect tandem for enhancing product development. The first ones use our product so they know its strengths and weaknesses.…
How we set up Jira Service Desk to improve employee engagement
There are situations in our companies when we need to carry out some internal surveys or employee voting (f.e. for the employee representative). There are many…
How to enable self-service in Jira Service Desk
Nowadays, self-service becomes a new sexy. Customers seek for on-demand problem solving, which is something support teams have to consider. According to Forrester…
Newcomer's introduction to the Atlassian Ecosystem
Have you recently joined the Atlassian Ecosystem? If you don’t know how it works and how to find yourself here, let us introduce you to this fascinating world.…
4 best practices of test case management in Jira
Although testing involves many different stages, it’s mostly based on preparing and executing successive test cases. Tests have a strong influence on the quality…
How Deviniti includes customers in the software design process
In the software development process, we need to bear its end-users in mind. Although the main goal is attaining a product-market fit that will enable us to maximize…
Why switch from TestRail to embedded testing with RTM for Jira?
Software development includes multiple stages, and there usually are many people working on the final product. In order to achieve all the established goals, the…
Devinitive guide to choosing the Atlassian Marketplace Apps
No matter if you’re looking for the next app to enhance your Jira or happened upon this article because you’re searching for the first extension in your…
Requirements management in Jira 101: the basics
Successful software development actually starts long before the team starts coding. The first phase of the process should be gathering requirements, as most…
Creating efficient document management processes in Jira
This is a guest post by Vadim Rutkevich from StiltSoft. Being an Atlassian Platinum Top Vendor and a Silver Solution Partner, they developed more than 20 handy apps…
Excel or Jira - which solution is better for your testing process?
A while ago we were writing about the most common testing challenges. Those were the problems that testers admit they have to face every day, like for example communication…
SLA management in Jira Service Desk
Great user experience doesn’t stand only for presenting an exceptional user interface, eye-catching graphics and helpful content. It also includes delivering high-quality…