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3 simple actions to extend Jira Service Desk workflows

3 simple actions to extend Jira Service Desk workflows

Nowadays, self-service becomes a new sexy. Customers seek on-demand experiences, and even support teams need to take that into consideration. According to Atlassian,…

Karolina Lasoń 17 January 2019
7 most promising apps for Atlassian products in 2019

7 most promising apps for Atlassian products in 2019

We all use Atlassian products for different reasons – their flexibility, functionalities or availability. Whatever the reason, we should trust them to get…

Karolina Lasoń 11 January 2019
How to create Dynamic Custom Fields in Jira Service Desk Cloud

How to create Dynamic Custom Fields in Jira Service Desk Cloud

Extension for Jira Service Desk is our flagship app available on the Atlassian Marketplace. From the incentive of Marketplace, this product has been providing the…

Karolina Lasoń 20 December 2018
Why and how to conduct customer surveys in Jira Service Desk Server

Why and how to conduct customer surveys in Jira Service Desk Server

“Your most unhappy customers are your greatest source of learning,” Bill Gates once said. However, to learn our lesson, we need to know what went wrong…

Karolina Lasoń 17 December 2018
How to improve your customer's journey through Jira Service Desk Server, pt. 4: My Requests

How to improve your customer's journey through Jira Service Desk Server, pt. 4: My Requests

According to CCW Digital, customer experience and customer service management are the priority for over 50% of organizations. Obviously, it’s important to…

Karolina Lasoń 6 December 2018
How to improve your customer's journey through Jira Service Desk Server, pt. 3: Request Detail View

How to improve your customer's journey through Jira Service Desk Server, pt. 3: Request Detail View

As we already know from the previous articles about Help Center and Request Form, we need to take advantage of both native and advanced customization to improve…

Karolina Lasoń 29 November 2018
Top 10 Jira Service Desk Server features for admins and agents

Top 10 Jira Service Desk Server features for admins and agents

Just like last year, DEISER Enterprise Days 2018 brought together Atlassian customers, Partners and experts to Madrid. This time though, we all gathered for…

Karolina Lasoń 22 November 2018
How to improve your customer's journey Through Jira Service Desk Server, pt. 2: Request Form

How to improve your customer's journey Through Jira Service Desk Server, pt. 2: Request Form

In the first part of this series, we focused on the first touch point of our customers whenever they come to us for support – the Help Center. As we’ve…

Karolina Lasoń 16 November 2018
How HostDime improved deployment with Issue Templates for Jira

How HostDime improved deployment with Issue Templates for Jira

Issue Templates for Jira has proved itself as a tool that helps being Agile, maintains the information flow and saves working time. It is highly appreciated in…

Dzmitry Hryb 13 November 2018
How to improve your customer's journey through Jira Service Desk Server, pt. 1: Help Center

How to improve your customer's journey through Jira Service Desk Server, pt. 1: Help Center

The latest Winter Executive Report by Customer Contact Week Digital shows that reducing customer effort is the most important priority for 2018. CX Network confirms…

Karolina Lasoń 8 November 2018
How to synchronize Jira User Groups with Jira Service Desk Organizations

How to synchronize Jira User Groups with Jira Service Desk Organizations

Deviniti started 15 years ago as a custom software development company. Now, being an Atlassian Platinum Solution Partner, we never forget about our roots and are…

Dzmitry Hryb 12 October 2018
Why people use and love Issue Templates for Jira

Why people use and love Issue Templates for Jira

How does your team create Jira issues? Aren’t they sick of scrolling through the same fields and typing in the same data over and over again? Have they ever…

Dzmitry Hryb 9 October 2018
How to create an Epic issue template in Jira

How to create an Epic issue template in Jira

Issue creation is one of the basic actions you can make in Jira. People usually spend a big chunk of their working time in this software, especially if they have…

Dzmitry Hryb 4 October 2018
A simple guide to set up Dynamic Forms in Jira Service Desk

A simple guide to set up Dynamic Forms in Jira Service Desk

When it comes to raising a service desk request, time and details count. However, users value the simplicity of the request forms, which they don’t always…

Dzmitry Hryb 3 October 2018
Get Your Support Team's Performance to the Top with Queues for Jira Service Desk

Get Your Support Team's Performance to the Top with Queues for Jira Service Desk

Do you work on a big and complex project which needs extra care to be managed? Is your support team in trouble with getting through an endless list of issues every…

Dzmitry Hryb 31 August 2018