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How to improve your customer's journey Through Jira Service Desk Server, pt. 2: Request Form

How to improve your customer's journey Through Jira Service Desk Server, pt. 2: Request Form

In the first part of this series, we focused on the first touch point of our customers whenever they come to us for support – the Help Center. As we’ve…

Karolina Lasoń 16 November 2018
How HostDime improved deployment with Issue Templates for Jira

How HostDime improved deployment with Issue Templates for Jira

Issue Templates for Jira has proved itself as a tool that helps being Agile, maintains the information flow and saves working time. It is highly appreciated in…

Dzmitry Hryb 13 November 2018
How to improve your customer's journey through Jira Service Desk Server, pt. 1: Help Center

How to improve your customer's journey through Jira Service Desk Server, pt. 1: Help Center

The latest Winter Executive Report by Customer Contact Week Digital shows that reducing customer effort is the most important priority for 2018. CX Network confirms…

Karolina Lasoń 8 November 2018
How to synchronize Jira User Groups with Jira Service Desk Organizations

How to synchronize Jira User Groups with Jira Service Desk Organizations

Deviniti started 15 years ago as a custom software development company. Now, being an Atlassian Platinum Solution Partner, we never forget about our roots and are…

Dzmitry Hryb 12 October 2018
Why people use and love Issue Templates for Jira

Why people use and love Issue Templates for Jira

How does your team create Jira issues? Aren’t they sick of scrolling through the same fields and typing in the same data over and over again? Have they ever…

Dzmitry Hryb 9 October 2018
How to create an Epic issue template in Jira

How to create an Epic issue template in Jira

Originally published Oct 4, 2018, updated September 30, 2019 Issue creation is one of the basic actions you can make in Jira. People usually spend a big chunk…

Dzmitry Hryb 4 October 2018
A simple guide to set up Dynamic Forms in Jira Service Desk

A simple guide to set up Dynamic Forms in Jira Service Desk

When it comes to raising a service desk request, time and details count. However, users value the simplicity of the request forms, which they don’t always…

Dzmitry Hryb 3 October 2018
Get Your Support Team's Performance to the Top with Queues for Jira Service Desk

Get Your Support Team's Performance to the Top with Queues for Jira Service Desk

Do you work on a big and complex project which needs extra care to be managed? Is your support team in trouble with getting through an endless list of issues every…

Dzmitry Hryb 31 August 2018
Work Smarter, Better and Faster with Issue Templates for Jira Server

Work Smarter, Better and Faster with Issue Templates for Jira Server

Issue Templates for Jira Server significantly reduces the amount of unforced errors that could be committed by your team and thus increases consistency of their…

Dzmitry Hryb 31 August 2018
Power Up Your Jira with Synchronised Data from Active Directory

Power Up Your Jira with Synchronised Data from Active Directory

Your company stores user data in Active Directory, but you suffer from lack of this information at hand? Or you are the Active Directory admin, who would like to…

Dzmitry Hryb 31 August 2018
What's New in Extension 6.0 for Jira Service Desk?

What's New in Extension 6.0 for Jira Service Desk?

In this tutorial, we explain the most important new features and improvements of the release, such as Organisations and Groups Sync, Dynamic Forms and Bundled Fields,…

Dzmitry Hryb 31 August 2018
How to Create Epic Issue Templates in Jira Cloud

How to Create Epic Issue Templates in Jira Cloud

Dzmitry HrybDimitry Hryb is an Atlassian Apps Marketing Manager at Deviniti. For the last couple of years, he has been on the mission to help people make the best…

Dzmitry Hryb 31 August 2018
Your team needs these Jira apps in 2018

Your team needs these Jira apps in 2018

Even if we’re nearing the last quarter of the year, it doesn’t mean you shouldn’t be on the lookout for tools that help boost the productivity…

Boguslaw Osuch 27 August 2018
7 Most Common Concerns of Jira Service Desk Users (And Solutions To Them)

7 Most Common Concerns of Jira Service Desk Users (And Solutions To Them)

In the latest Winter Executive Report, Customer Contact Week Digital studied a wide range of organizations to discover the most popular goals and strategies for…

Krzysztof Skoropada 10 May 2018
How to speed up Jira performance with bundled custom fields

How to speed up Jira performance with bundled custom fields

Working with Jira Software Server issues or Jira Service Desk Server requests, often there is a situation when you need to provide small chunks of information…

Krzysztof Skoropada 9 March 2018