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How to improve your customer's journey through Jira Service Desk Server, pt. 3: Request Detail View

How to improve your customer's journey through Jira Service Desk Server, pt. 3: Request Detail View

As we already know from the previous articles about Help Center and Request Form, we need to take advantage of both native and advanced customization to improve…

Karolina Lasoń 29 November 2018
How to improve your customer's journey Through Jira Service Desk Server, pt. 2: Request Form

How to improve your customer's journey Through Jira Service Desk Server, pt. 2: Request Form

In the first part of this series, we focused on the first touch point of our customers whenever they come to us for support – the Help Center. As we’ve…

Karolina Lasoń 16 November 2018
How to improve your customer's journey through Jira Service Desk Server, pt. 1: Help Center

How to improve your customer's journey through Jira Service Desk Server, pt. 1: Help Center

The latest Winter Executive Report by Customer Contact Week Digital shows that reducing customer effort is the most important priority for 2018. CX Network confirms…

Karolina Lasoń 8 November 2018
Jira Service Desk Day 2018: an overview of modern ITSM practices

Jira Service Desk Day 2018: an overview of modern ITSM practices

One of our stops on the recent trip to the United States was San Francisco, where we hosted our own Jira Service Desk Day 2018. We invited Atlassian team, Solution…

Dzmitry Hryb 18 October 2018
How to synchronize Jira User Groups with Jira Service Desk Organizations

How to synchronize Jira User Groups with Jira Service Desk Organizations

Deviniti started 15 years ago as a custom software development company. Now, being an Atlassian Platinum Solution Partner, we never forget about our roots and are…

Dzmitry Hryb 12 October 2018
A simple guide to set up Dynamic Forms in Jira Service Desk

A simple guide to set up Dynamic Forms in Jira Service Desk

When it comes to raising a service desk request, time and details count. However, users value the simplicity of the request forms, which they don’t always…

Dzmitry Hryb 3 October 2018
Get Your Support Team's Performance to the Top with Queues for Jira Service Desk

Get Your Support Team's Performance to the Top with Queues for Jira Service Desk

Do you work on a big and complex project which needs extra care to be managed? Is your support team in trouble with getting through an endless list of issues every…

Dzmitry Hryb 31 August 2018
What's New in Extension 6.0 for Jira Service Desk?

What's New in Extension 6.0 for Jira Service Desk?

In this tutorial, we explain the most important new features and improvements of the release, such as Organisations and Groups Sync, Dynamic Forms and Bundled Fields,…

Dzmitry Hryb 31 August 2018
7 Most Common Concerns of Jira Service Desk Users (And Solutions To Them)

7 Most Common Concerns of Jira Service Desk Users (And Solutions To Them)

In the latest Winter Executive Report, Customer Contact Week Digital studied a wide range of organizations to discover the most popular goals and strategies for…

Krzysztof Skoropada 10 May 2018
How and where you can display Active Directory user attributes in Jira

How and where you can display Active Directory user attributes in Jira

Working in a big company, it can be hard to find a particular person – or even to figure out who to reach out for in the first place. In such companies, user…

Krzysztof Skoropada 2 March 2018
Multilingual service desk - a key to global business

Multilingual service desk - a key to global business

XXI century business is considerably different from what it used to be several decades ago. Nowadays, entrepreneurs with international businesses emphasise on their…

Krzysztof Skoropada 19 December 2017
How to enhance ITSM performance with Queues for Jira Service Desk

How to enhance ITSM performance with Queues for Jira Service Desk

What makes for the best ITSM software? According to Technology Advice, we need to take a number of features under consideration here. Importantly, the software…

Krzysztof Skoropada 5 December 2017
Awesome support with Jira Service Desk advanced Translation

Awesome support with Jira Service Desk advanced Translation

Do your clients come from different places around the world? Does your support team receive questions and tickets in languages other than English? Or maybe you’re…

Lukasz Dzbik 20 January 2017