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3 Simple Steps to Set Up Dynamic Forms in Jira

3 Simple Steps to Set Up Dynamic Forms in Jira

Dynamic Forms provides a quantum boost for Jira user experience – both as a feature inside Extension for Jira Service Desk, or as a standalone app for Jira…

Dzmitry Hryb 3 October 2018
Take your IT team to the next level with these 5 tips

Take your IT team to the next level with these 5 tips

If you’re leading an IT team, you’re probably wondering how to optimize its process when your team members are busy facing a mountain of tickets every…

Łukasz Krupa 28 September 2018
Extension for Jira Service Desk - What's New in Version 6.0?

Extension for Jira Service Desk - What's New in Version 6.0?

Extension for Jira Service Desk is the most wanted feature bundle for this Atlassian software. It improves security, usability and appearance of the solution to…

Dzmitry Hryb 25 September 2018
How MetLife Poland Pioneered in Jira Service Desk Implementation

How MetLife Poland Pioneered in Jira Service Desk Implementation

MetLife is one of the world’s leading financial services companies. In Poland, MetLife began its operations in 1990 as the first insurance company with foreign…

Dzmitry Hryb 11 September 2018
Get Your Support Team's Performance to the Top with Queues for Jira Service Desk

Get Your Support Team's Performance to the Top with Queues for Jira Service Desk

Do you work on a big and complex project which needs extra care to be managed? Is your support team in trouble with getting through an endless list of issues every…

Dzmitry Hryb 31 August 2018
What's New in Extension 6.0 for Jira Service Desk?

What's New in Extension 6.0 for Jira Service Desk?

In this tutorial, we explain the most important new features and improvements of the release, such as Organisations and Groups Sync, Dynamic Forms and Bundled Fields,…

Dzmitry Hryb 31 August 2018
7 Most Common Concerns of Jira Service Desk Users (And Solutions To Them)

7 Most Common Concerns of Jira Service Desk Users (And Solutions To Them)

In the latest Winter Executive Report, Customer Contact Week Digital studied a wide range of organizations to discover the most popular goals and strategies for…

Krzysztof Skoropada 10 May 2018
How and where you can display Active Directory user attributes in Jira

How and where you can display Active Directory user attributes in Jira

Working in a big company, it can be hard to find a particular person – or even to figure out who to reach out for in the first place. In such companies, user…

Krzysztof Skoropada 2 March 2018
Multilingual service desk - a key to global business

Multilingual service desk - a key to global business

XXI century business is considerably different from what it used to be several decades ago. Nowadays, entrepreneurs with international businesses emphasise on their…

Krzysztof Skoropada 19 December 2017
How to enhance ITSM performance with Queues for Jira Service Desk

How to enhance ITSM performance with Queues for Jira Service Desk

What makes for the best ITSM software? According to Technology Advice, we need to take a number of features under consideration here. Importantly, the software…

Krzysztof Skoropada 5 December 2017
Awesome support with Jira Service Desk advanced Translation

Awesome support with Jira Service Desk advanced Translation

Do your clients come from different places around the world? Does your support team receive questions and tickets in languages other than English? Or maybe you’re…

Lukasz Dzbik 20 January 2017