Join Deviniti as an Implementation Consultant for Helpdesk Systems and make yourself comfortable in our Software Home!
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What will you work on as an Implementation Consultant for Helpdesk Systems?
- Revenue unit works on global sales of partner product licenses, sales of Deviniti products and comprehensive IT services.
- Currently, we are looking for another astronaut who will join the Partner Product Department that specializes in partnerships with Freshworks, Monday.com and DevSecOps solutions. The team advises clients on selecting optimal ITSM solutions, providing both training and support in implementation and integration.
Who will you work with?
- The team you will join is called Partner Product Department. Currently, there are 4 people focusing on the Freshworks tools – the Team Leader, an ITSM Solution Consultant, a Helpdesk/CRM Consultant, and a Sales Consultant.
- We have daily meetings with the team and weekly meetings with the partner.
- Everyone has task flexibility and can influence their pay through performance-based bonuses.
- We value a complex and thorough onboarding so that the new astronaut has all the tools and knowledge before their first contact with the client. We also promote the culture of feedback, we are not afraid of difficult questions, and we learn together during regular feedback meetings.
What tasks await you in this role?
- taking part in the presales phase by presenting the capabilities of Freshworks tools to clients;
- collaborating with new and existing clients to assess their current ITSM processes and identify areas for improvement;
- designing and implementing tailored Freshworks-based ITSM solutions to meet client needs;
- providing guidance on best practices for ITIL implementation and adherence;
- configuring and customizing Freshworks products, including Freshservice, Freshdesk and other related tools;
- training client teams on Freshworks tools usage and ITSM/ITIL principles;
- troubleshooting and resolving technical issues related to Freshworks products and integrations;
- staying up-to-date with Freshworks products updates and industry trends.
You are the one we’re looking for, if:
- you have the following skills:
- min. 3 years of experience in implementing helpdesk systems (e.g. Zendesk, Zoho, Thulium, ServiceNow, ManageEngine SD Plus, Jira JSM / ESM, Freshservice, Freshdesk, etc.);
- familiarity with ITSM tools and processes;
- knowledge of ITIL practices and their practical usage;
- proficiency in configuring and customizing Service Desk tools;
- fluent English and Polish (min. B2/C1 level);
- nice to have: familiarity with scripting and automation for Service Desk products (e.g., Make, Zapier); experience with REST API integration for Service Desk;
- you can work in a team! In particular, we value:
- communication skills and ability to work both independently and as part of a collaborative team;
- excellent problem-solving and troubleshooting skills;
- outstanding organizational skills with a keen attention to detail;
- openness to feedback;
- adaptability to new technologies and tools;
- client-focused mindset with a passion for delivering high-quality solutions.
What do we care about?
- Your mental and physical well-being: we offer access to Mindgram, and we also have a running led by our own coach, who motivates us to get up from behind our desks and engage in physical activity together.
- The development of your skills: each team has their career paths, we use Udemy for Business, and we also participate in both internal and external trainings to constantly learn more.
- Your opinion and influence on your work environment: we use Officevibe (an employee experience platform), and we cultivate the culture of constructive feedback and recognition.
- Your freedom: apart from working from home and flexible hours matching your lifestyle, we also have many hobby groups that allow you to share your passions with others. So, are you interested in arts and crafts, literature, plants, board games or sports?
- The world and people: through our CSR program “Deviniti Cares” we take care about our planet, as well as about people around the world. Together we decide what causes we support, and we help by using the quarterly budget established entirely for charity initiatives.
Do you want to join us? Apply! Patrycja will guide you through the recruitment process.
You can expect the following 4 recruitment stages:
1. CV screening – we read about your experience and make sure that it matches our needs.
2. Phone interview – during these 30 minutes the recruiter describes the role further and asks a few questions (i.e. about your expectations and notice period).
3. Online interview (and optionally: English verification with a lector) – here you meet the recruiter, the team leader, and a specialist, who verify your skills. The meeting usually lasts about 1,5h.
4. The decision, which is presented to you about 2 weeks after the interview.
Who are we, what have we accomplished so far, and what are our values? Check it on our website https://deviniti.com/about-us/. You can also follow us on LinkedIn, Facebook and Instagram.
You like Deviniti, but this position is not for you? Take a look at our career tab – maybe you’ll find an offer that’s perfect for you!
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