{"id":53675,"date":"2023-04-03T11:05:24","date_gmt":"2023-04-03T11:05:24","guid":{"rendered":"https:\/\/deviniti.com\/case-studies\/case-study-dahua-technology-freshworks-copy\/"},"modified":"2024-01-26T11:00:45","modified_gmt":"2024-01-26T11:00:45","slug":"case-study-yes-freshworks","status":"publish","type":"page","link":"https:\/\/deviniti.com\/pl\/case-studies-old\/case-study-yes-freshworks\/","title":{"rendered":"Case study YES"},"content":{"rendered":"\t<div class=\"hero-case-studies \">\n\t\t<div class=\"hero-case-studies__column\">\n\t\t\t<div class=\"hero-case-studies__breadcrumbs\">\n\t\t\t\t<p id=\"breadcrumbs\"><span><span><a href=\"https:\/\/deviniti.com\/pl\/\">Home<\/a><\/span><\/span><\/p>\t\t\t<\/div>\n\t\t\t\t\t\t\t<h3 class=\"hero-case-studies__industry\">\n\t\t\t\t\tBi\u017cuteria\t\t\t<\/h3>\n\t\t\t                            <div class=\"hero-case-studies__logos\">\n                \t\t\t\t\t                    <img decoding=\"async\"  class=\"hero-case-studies__logo\"\n                            src=\"https:\/\/deviniti.com\/app\/uploads\/2023\/04\/yes-logo-bw-testimonials-65x56.png\"\n                            alt=\"YES logo\"\n                            \/>\n                                                <\/div>\n            \t\t\t\t\t\t\t<h1 class=\"hero-case-studies__title\">\n\t\t\t\t\tSztuka tworzenie bi\u017cuterii opanowana do perfekcji\t\t\t\t<\/h1>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<div class=\"hero-case-studies__column\">\n\t\t\t\t\t\t\t\t\t\t\t\t<picture>\n\t\t\t\t\t<source media=\"(max-width:420px)\" srcset=\"https:\/\/deviniti.com\/app\/uploads\/2023\/04\/CS-laptop-screen-yes-300x188.png\">\n                    <img  class=\"hero-case-studies__image\"\n\t\t\t\t\t\tsrc=\"https:\/\/deviniti.com\/app\/uploads\/2023\/04\/CS-laptop-screen-yes-600x600.png\"\n\t\t\t\t\t\talt=\"YES cover photo\"\n\t\t\t\t\t\t\/>\n                <\/picture>\n\t\t\t\t\t<\/div>\n    <\/div>\n\n\n  <div class=\"counters-block \"\n         >\n        <div class=\"counters-block__items-container\" data-counters-block-container=\"true\">\n                <div class=\"counters-block__item counters-block__item--three\">\n            <div class=\"counters-block__item-number\">\n              ponad 50%            <\/div>\n                        <div class=\"counters-block__item-description\">o tyle skr\u00f3cono czas przyj\u0119cia zg\u0142oszenia przez customer service<\/div>\n                      <\/div>\n                    <div class=\"counters-block__item counters-block__item--three\">\n            <div class=\"counters-block__item-number\">\n              ponad 2 godziny            <\/div>\n                        <div class=\"counters-block__item-description\">o tyle skr\u00f3cono czas rozwi\u0105zania problemu klienta<\/div>\n                      <\/div>\n                    <div class=\"counters-block__item counters-block__item--three\">\n            <div class=\"counters-block__item-number\">\n              33%            <\/div>\n                        <div class=\"counters-block__item-description\">wzrost produktywno\u015bci w pracy nad zg\u0142oszeniami<\/div>\n                      <\/div>\n              <\/div>\n  <\/div>\n\n\n\n<div class=\"wp-block-group deviniti-solution-section-block is-layout-flow wp-block-group-is-layout-flow\">\n<p class=\"has-text-align-center is-style-frost-uppercase\">O kliencie <\/p>\n\n\n\n<h2 class=\"wp-block-heading has-text-align-center\" id=\"h-jedna-z-czolowych-marek-na-rynku-bizuterii-w-polsce\"><span class=\"ez-toc-section\" id=\"jedna-z-czolowych-marek-na-rynku-bizuterii-w-polsce\"><\/span>Jedna z czo\u0142owych marek na rynku bi\u017cuterii w Polsce&nbsp;<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<hr class=\"wp-block-separator has-css-opacity\"\/>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full is-style-default\"><img decoding=\"async\" width=\"656\" height=\"438\" src=\"https:\/\/deviniti.com\/app\/uploads\/2023\/04\/YES.PL-klient-left.png\" alt=\"Yes logo, bi\u017cuteria w tle\" class=\"wp-image-53732\" srcset=\"https:\/\/deviniti.com\/app\/uploads\/2023\/04\/YES.PL-klient-left.png 656w, https:\/\/deviniti.com\/app\/uploads\/2023\/04\/YES.PL-klient-left-300x200.png 300w, https:\/\/deviniti.com\/app\/uploads\/2023\/04\/YES.PL-klient-left-84x56.png 84w, https:\/\/deviniti.com\/app\/uploads\/2023\/04\/YES.PL-klient-left-440x294.png 440w, https:\/\/deviniti.com\/app\/uploads\/2023\/04\/YES.PL-klient-left-448x299.png 448w, https:\/\/deviniti.com\/app\/uploads\/2023\/04\/YES.PL-klient-left-640x428.png 640w\" sizes=\"(max-width: 656px) 100vw, 656px\" \/><\/figure>\n\n\n\n<p><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p><strong>YES to dobrze znana na polskim rynku marka bi\u017cuterii. Zatrudnia ponad 250 pracownik\u00f3w, a butiki YES mo\u017cna znale\u017a\u0107 w ponad 150 miejscowo\u015bciach w Polsce. <\/strong><\/p>\n\n\n\n<p>Marka obecna jest tak\u017ce na rynku czeskim, gdzie w czterech presti\u017cowych lokalizacjach dzia\u0142aj\u0105 jej salony. Jako rodzinna firma, nastawiona jest na przyjazne relacje mi\u0119dzyludzkie i otwart\u0105 wsp\u00f3\u0142prac\u0119, od 40 lat tworzy zgrane zespo\u0142y, pe\u0142ne utalentowanych ludzi. Ka\u017cda linia, wyb\u00f3r kruszcu, szlif i odcie\u0144 kamieni odzwierciedlaj\u0105 osobiste decyzje, ducha czas\u00f3w, prze\u017cycia, obserwacje. YES \u0142\u0105czy \u015bwiat sztuki i uczu\u0107 z eksperck\u0105 wiedz\u0105 i rzemios\u0142em.<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\t  <div class=\"challenge-case-studies \">\n\t  \t\t\t\t<h4 class=\"challenge-case-studies__subtitle\">Wyzwanie<\/h4>\n\t\t\t\t\t\t\t<h2 class=\"challenge-case-studies__title\"><span class=\"ez-toc-section\" id=\"rozwoj-bazy-wiedzy-dla-klientow\"><\/span>Rozw\u00f3j bazy wiedzy dla klient\u00f3w\u00a0<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\t\t\t\t<div class=\"challenge-case-studies__content-container\">\n\t\t\t\t\t\t\t<div class=\"challenge-case-studies__text-content\">\n\t\t\t\t\t<p><strong>Marka YES jest rozpoznawalna w ca\u0142ej Polsce, a tak\u017ce poza jej granicami. Dziennie obs\u0142uguje dziesi\u0105tki tysi\u0119cy klient\u00f3w w salonach stacjonarnych jak oraz online i nie mo\u017ce pozwoli\u0107 sobie na odchylenie od wysokiego poziomu w tej dziedzinie<\/strong>. W imi\u0119 jak najlepszych do\u015bwiadcze\u0144 klient\u00f3w i jeszcze sprawniejszej realizacji ich zapyta\u0144 przez giganta bran\u017cy bi\u017cuterii firma szuka\u0142a alternatywy dla dotychczas u\u017cywanego systemu, kt\u00f3ry cechowa\u0142 si\u0119 do\u015b\u0107 du\u017c\u0105 awaryjno\u015bci\u0105. W znalezieniu odpowiedniego narz\u0119dzia kierowano si\u0119 takimi aspektami jak przejrzysty i intuicyjny interfejs, mo\u017cliwo\u015b\u0107 integracji z Instagramem (wiadomo\u015bci na tej platformie to wa\u017cny kana\u0142 komunikacji) oraz usprawnienie narz\u0119dzia chatu. Zesp\u00f3\u0142 YES szuka\u0142 tak\u017ce wsparcia w rozwoju bazy wiedzy klient\u00f3w, by\u0142o to wa\u017cne zagadnienie, gdy\u017c ten aspekt zyska\u0142 priorytet w dzia\u0142aniach na rok 2023.<\/p>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"challenge-case-studies__image\">\n\t\t\t\t\t<picture>\n                    <source media=\"(max-width:440px)\" srcset=\"https:\/\/deviniti.com\/app\/uploads\/2022\/05\/Illustration-challange-01-400x400.png\">\n                    <img decoding=\"async\" class=\"case-studies__item-image\"\n                         src=\"https:\/\/deviniti.com\/app\/uploads\/2022\/05\/Illustration-challange-01-600x600.png\"\n                         alt=\"Case study icon\"\n                         \/>\n                  <\/picture>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<h2 class=\"challenge-case-studies__list-title\"><span class=\"ez-toc-section\" id=\"glowne-obszary-brane-pod-uwage-podczas-wdrozenia-narzedzia\"><\/span>G\u0142\u00f3wne obszary brane pod uwag\u0119 podczas wdro\u017cenia narz\u0119dzia<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\t\t\t\t\t\t\t<div class=\"challenge-case-studies__list\">\n\t\t\t\t\t\t\t\t\t<div class=\"challenge-case-studies__element-list\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"challenge-case-studies__icon-element\">\n\t\t\t\t\t\t\t\t<img\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tsrc=\"https:\/\/deviniti.com\/app\/uploads\/2022\/05\/Star-case-studies-01.png\"\n\t\t\t\t\t\t\t\t\talt=\"Case study icon\"\n\t\t\t\t\t\t\t\t\/>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"challenge-case-studies__text-element\"><p><strong>usprawnienie<\/strong> chatu<\/p>\n<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"challenge-case-studies__element-list\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"challenge-case-studies__icon-element\">\n\t\t\t\t\t\t\t\t<img\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tsrc=\"https:\/\/deviniti.com\/app\/uploads\/2022\/05\/Star-case-studies-01.png\"\n\t\t\t\t\t\t\t\t\talt=\"Case study icon\"\n\t\t\t\t\t\t\t\t\/>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"challenge-case-studies__text-element\"><p><strong>rozw\u00f3j<\/strong> bazy wiedzy<\/p>\n<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"challenge-case-studies__element-list\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"challenge-case-studies__icon-element\">\n\t\t\t\t\t\t\t\t<img\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tsrc=\"https:\/\/deviniti.com\/app\/uploads\/2022\/05\/Star-case-studies-01.png\"\n\t\t\t\t\t\t\t\t\talt=\"Case study icon\"\n\t\t\t\t\t\t\t\t\/>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"challenge-case-studies__text-element\"><p>wi\u0119ksza<strong> intuicyjno\u015b\u0107 narz\u0119dzia<\/strong><\/p>\n<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"challenge-case-studies__element-list\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"challenge-case-studies__icon-element\">\n\t\t\t\t\t\t\t\t<img\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tsrc=\"https:\/\/deviniti.com\/app\/uploads\/2022\/05\/Star-case-studies-01.png\"\n\t\t\t\t\t\t\t\t\talt=\"Case study icon\"\n\t\t\t\t\t\t\t\t\/>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"challenge-case-studies__text-element\"><p><strong>mniejsza<\/strong> awaryjno\u015b\u0107 systemu<\/p>\n<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t    <\/div>\n\n\n  <div class=\"case-studies \">\n    <div class=\"case-studies-modules__header\">\n      <p\n        class=\"case-studies-modules__headline-text\"> Rozwi\u0105zanie<\/p>\n      <h2\n        class=\"case-studies-modules__headline-title\"><span class=\"ez-toc-section\" id=\"intuicyjna-obsluga-klientow\"><\/span>Intuicyjna obs\u0142uga klient\u00f3w<span class=\"ez-toc-section-end\"><\/span><\/h2>\n      <hr class=\"case-studies-modules__headline-separator\">\n      <p\n        class=\"case-studies-modules__headline-info\"><\/p>\n    <\/div>\n          <ul class=\"case-studies-modules__items\">\n                  <li\n            class=\"case-studies-modules__item case-studies-modules__item--img-text\">\n            <div class=\"case-studies-modules__item-col\">\n              <div class=\"case-studies-modules__item-image-container\">\n                                                    <picture>\n                    <source media=\"(max-width:440px)\" srcset=\"https:\/\/deviniti.com\/app\/uploads\/2022\/04\/Freshdesk-Remote-Work-functionality-screen@2x-300x200.png\">\n                    <img decoding=\"async\" class=\"case-studies-modules__item-image\"\n                         src=\"https:\/\/deviniti.com\/app\/uploads\/2022\/04\/Freshdesk-Remote-Work-functionality-screen@2x-768x511.png\"\n                         alt=\"Przenie\u015b swoje centrum pomocy klientom na wy\u017cszy poziom dzi\u0119ki aplikacjom mobilnym. Tw\u00f3rz customer success niezale\u017cnie od miejsca pracy konsutlant\u00f3w.\"\n                         \/>\n                  <\/picture>\n                              <\/div>\n            <\/div>\n            <div class=\"case-studies-modules__item-col\">\n                              <picture>\n                  <img decoding=\"async\" class=\"case-studies-modules__item-logo\"\n                       src=\"https:\/\/deviniti.com\/app\/uploads\/2022\/03\/Freshdesk-logo-other-product@2x-300x92.png\"\n                       alt=\"Case study logo\"\n                       \/>\n                <\/picture>\n                                            <h3 class=\"case-studies-modules__item-title\">Freshdesk<\/h3>\n                                            <p class=\"case-studies-modules__item-subtitle\">Wszechstronne narz\u0119dzie wspieraj\u0105ce obs\u0142ug\u0119 klienta<\/p>\n                                            <p class=\"case-studies-modules__item-description\"><ul>\n<li>agregacja wielu kana\u0142\u00f3w komunikacji<\/li>\n<li>wsparcie chatu<\/li>\n<li>automatyzacja pracy<\/li>\n<li>monitorowanie zachowa\u0144 klient\u00f3w<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<\/p>\n                                            <div class=\"case-studies-modules__link-container\">\n                  <a href=\"https:\/\/deviniti.com\/pl\/produkty\/freshworks-software\/freshdesk-narzedzie-obslugi-klienta\/\"\n                     target=\"_self\"\n                     class=\"case-studies-modules__link\">Dowiedz si\u0119 wi\u0119cej<\/a>\n                <\/div>\n                          <\/div>\n          <\/li>\n              <\/ul>\n      <\/div>\n\n\n\n\n\n\n\n<div class=\"wp-block-group deviniti-solution-section-block is-layout-flow wp-block-group-is-layout-flow\">\n<p class=\"has-text-align-center is-style-frost-uppercase\">Jak to zrobili\u015bmy<\/p>\n\n\n\n<h2 class=\"wp-block-heading has-text-align-center\" id=\"h-obsluga-klientow-szybciej-i-sprawniej\"><span class=\"ez-toc-section\" id=\"obsluga-klientow-%e2%80%93-szybciej-i-sprawniej\"><\/span>Obs\u0142uga klient\u00f3w \u2013 szybciej i sprawniej<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<hr class=\"wp-block-separator has-css-opacity\"\/>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"960\" height=\"864\" src=\"https:\/\/deviniti.com\/app\/uploads\/2022\/05\/rozwiazanie-03.png\" alt=\"\" class=\"wp-image-42900\" srcset=\"https:\/\/deviniti.com\/app\/uploads\/2022\/05\/rozwiazanie-03.png 960w, https:\/\/deviniti.com\/app\/uploads\/2022\/05\/rozwiazanie-03-300x270.png 300w, https:\/\/deviniti.com\/app\/uploads\/2022\/05\/rozwiazanie-03-768x691.png 768w, https:\/\/deviniti.com\/app\/uploads\/2022\/05\/rozwiazanie-03-62x56.png 62w\" sizes=\"(max-width: 960px) 100vw, 960px\" \/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p><strong>Po przeprowadzeniu analizy potrzeb i wymaga\u0144 oraz ich weryfikacji zesp\u00f3\u0142 Deviniti m\u00f3g\u0142 rozpocz\u0105\u0107 prac\u0119 nad wdro\u017ceniem, kt\u00f3re odbywa\u0142o si\u0119 etapowo. <\/strong><\/p>\n\n\n\n<p>Specjali\u015bci pokazali mo\u017cliwo\u015bci i potencja\u0142 Freshdesk w obs\u0142udze klienta omnichannel. Ca\u0142y segment Biura Obs\u0142ugi Klienta zosta\u0142 przeniesiony do Freshdesk. Zast\u0105pi\u0142 on m.in. chat i tickety mailowe dla dw\u00f3ch marek:&nbsp;YES Bi\u017cuteria oraz Verona. Dodatkowo integracja z Instagramem pozwoli\u0142a na jeszcze szybsz\u0105 reakcj\u0119 na wiadomo\u015bci na tej platformie. Ze wzgl\u0119du na charakter rynku, to medium jest wa\u017cnym kana\u0142em komunikacji z klientami.<\/p>\n\n\n\n<p>Przeprowadzono tak\u017ce konfiguracj\u0119 dashboard\u00f3w do raportowania i analiz. Teraz pracownicy mog\u0105 bazowa\u0107 na znacznikach, dostosowanych do potrzeb zespo\u0142u, dzi\u0119ki czemu \u0142atwiej znale\u017a\u0107 konkretne informacje.<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group deviniti-block-success-stories is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group deviniti-block-success-stories is-layout-flow wp-block-group-is-layout-flow\">\n<p class=\"has-text-align-center is-style-frost-uppercase\">Wsparcie deviniti<\/p>\n\n\n\n<h2 class=\"wp-block-heading has-text-align-center\"><span class=\"ez-toc-section\" id=\"implementacja-i-szkolenia\"><\/span>Implementacja i szkolenia<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<hr class=\"wp-block-separator has-css-opacity\"\/>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p><strong>Zesp\u00f3\u0142 Deviniti przeprowadzi\u0142 trzy szkolenia, podczas kt\u00f3rych zaprezentowa\u0142 ca\u0142y przekr\u00f3j funkcji, jakie oferuje Freshdesk. <\/strong><br><br>Bazuj\u0105c na potrzebach zespo\u0142u, dostosowa\u0142 narz\u0119dzie tak, by jak najlepiej spe\u0142nia\u0142y swoj\u0105 rol\u0119. Dodatkowo specjali\u015bci pozostali do dyspozycji po zako\u0144czonym wdro\u017ceniu w razie pyta\u0144 lub niejasno\u015bci podczas u\u017cytkowania.&nbsp;<br><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image aligncenter size-full is-resized main-image\"><img decoding=\"async\" width=\"864\" height=\"864\" src=\"https:\/\/deviniti.com\/app\/uploads\/2022\/03\/Illustration-2.png\" alt=\"Deviniti - Trust\" class=\"wp-image-35575\" style=\"width:391px;height:391px\" srcset=\"https:\/\/deviniti.com\/app\/uploads\/2022\/03\/Illustration-2.png 864w, https:\/\/deviniti.com\/app\/uploads\/2022\/03\/Illustration-2-300x300.png 300w, https:\/\/deviniti.com\/app\/uploads\/2022\/03\/Illustration-2-256x256.png 256w, https:\/\/deviniti.com\/app\/uploads\/2022\/03\/Illustration-2-768x768.png 768w, https:\/\/deviniti.com\/app\/uploads\/2022\/03\/Illustration-2-56x56.png 56w, https:\/\/deviniti.com\/app\/uploads\/2022\/03\/Illustration-2-96x96.png 96w, https:\/\/deviniti.com\/app\/uploads\/2022\/03\/Illustration-2-200x200.png 200w, https:\/\/deviniti.com\/app\/uploads\/2022\/03\/Illustration-2-400x400.png 400w, https:\/\/deviniti.com\/app\/uploads\/2022\/03\/Illustration-2-600x600.png 600w\" sizes=\"(max-width: 864px) 100vw, 864px\" \/><\/figure>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\t\t<div class=\"results-case-studies \">\n\t\t\t\t\t\t\t<h4 class=\"results-case-studies__subtitle\">Wyniki<\/h4>\n\t\t\t\t\t\t\t\t\t\t<h2 class=\"results-case-studies__title\"><span class=\"ez-toc-section\" id=\"szybsza-praca-nad-zgloszeniami\"><\/span>Szybsza praca nad zg\u0142oszeniami <span class=\"ez-toc-section-end\"><\/span><\/h2>\n\t\t\t\t\t\t\t\t\t\t<div class=\"results-case-studies__numbers\">\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"results-case-studies__number-block\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<h2 class=\"results-case-studies__number-title\"><span class=\"ez-toc-section\" id=\"ponad-50\"><\/span>ponad 50%<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<h4 class=\"results-case-studies__number-subtitle\">o tyle skr\u00f3cono czas przyj\u0119cia zg\u0142oszenia przez customer service<\/h2>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"results-case-studies__number-block\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<h2 class=\"results-case-studies__number-title\"><span class=\"ez-toc-section\" id=\"ponad-2-godziny\"><\/span>ponad 2 godziny<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<h4 class=\"results-case-studies__number-subtitle\">o tyle skr\u00f3cono czas rozwi\u0105zania problemu klienta<\/h2>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"results-case-studies__number-block\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<h2 class=\"results-case-studies__number-title\"><span class=\"ez-toc-section\" id=\"33\"><\/span>33%<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<h4 class=\"results-case-studies__number-subtitle\">wzrost produktywno\u015bci w pracy nad zg\u0142oszeniami<\/h2>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<div class=\"results-case-studies__text\"><p>Pracownicy wskazuj\u0105 na wygodniejsze rozwi\u0105zania, kt\u00f3re pomagaj\u0105 skupi\u0107 si\u0119 na przydzielonym zadaniu, a jednocze\u015bnie daj\u0105 ogl\u0105d na osi\u0105gane wynik. S\u0105 oni w stanie szybciej odpowiedzie\u0107 na zapytanie klienta, a tak\u017ce rozwi\u0105za\u0107 je w kr\u00f3tszym czasie. Usprawnienie chatu, integracja z Instagramem \u2013 <strong>to wszystko wp\u0142yn\u0119\u0142o nie tylko na efektywno\u015b\u0107 pracy zespo\u0142u YES, ale tak\u017ce na jako\u015b\u0107 obs\u0142ugi oraz zadowolenie klient\u00f3w<\/strong>. Dzi\u0119ki szkoleniom s\u0105 tak\u017ce w stanie wykorzysta\u0107 w pe\u0142ni dost\u0119pne rozwi\u0105zania w zakresie raportowania.<\/p>\n<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\n\n<div class=\"testimonials\">\n\n  <div class=\"testimonials__headings\">\n          <h3 class=\"testimonials__headings-subtitle\">Referencje<\/h3>\n              <h2 class=\"testimonials__headings-title\"><span class=\"ez-toc-section\" id=\"co-mowi-nasz-klient\"><\/span>Co m\u00f3wi nasz klient?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n      <\/div>\n    <div class=\"testimonials__items-container single\">\n                  <div class=\"testimonials__item\">\n                                  <figure class=\"testimonials__image\">\n              <img decoding=\"async\"  src=\"https:\/\/deviniti.com\/app\/uploads\/2023\/04\/yes-logo-bw-testimonials.png\"\n                    alt=\"YES logo\"\n                    \n              \/>\n            <\/figure>\n                                          <div\n              class=\"testimonials__item-content\"><p>(&#8230;) rozpocz\u0119cie z Pa\u0144stwem wsp\u00f3\u0142pracy pomog\u0142o nam w pracy nad czasem obs\u0142ugi zg\u0142osze\u0144, kt\u00f3ry znacznie si\u0119 skr\u00f3ci\u0142, w r\u00f3wnomiernym podziale pracy w Zespole oraz usprawni\u0142 dzia\u0142anie naszego czatu. Na pewno to, co cenimy najbardziej we wsp\u00f3\u0142pracy z Pa\u0144stwa firm\u0105 to support ze strony naszej opiekunki (&#8230;)<\/p>\n<\/div>\n          \n\n                    <div class=\"testimonials__author\"> Marta Machowska<\/div>\n          \n                  <div class=\"testimonials__author-position\">Manager ds. Zespo\u0142u Obs\u0142ugi Klienta eCommerce<\/div>\n        \n        <\/div>\n\n\n        <\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>O kliencie Jedna z czo\u0142owych marek na rynku bi\u017cuterii w Polsce&nbsp; YES to dobrze znana<\/p>\n","protected":false},"author":77,"featured_media":0,"parent":43972,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-53675","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.5 (Yoast SEO v27.5) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Case study YES | Deviniti<\/title>\n<meta name=\"description\" content=\"Sprawd\u017a, co zyska\u0142a marka YES dzi\u0119ki wdro\u017ceniu Freshdesk w swoim zespole obs\u0142ugi klienta i jak zmieni\u0142a si\u0119 komunikacja z klientami.\" \/>\n<meta name=\"robots\" content=\"index, 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