Extension
for Jira Service Management
Your Customer Portal at maximum utility
Customize Jira Service Management projects and Customer Portals flexibly. Spoil your customers with a smooth service process thanks to our feature bundle.
Customers satisfied with Extension for Jira Service Management
Benefits
Benefits visible in a flash
Less manual work for admins
Control what your customers and employees see. Define groups with access to specific portal areas. Benefit from improved Jira Service Management Customer Portal customization.
Self-service simplified to the max
Details needed by your customers are where expected. Add external links and enjoy a clear page division.
Organized Customer Portal
Users get valuable data and enjoy a streamlined request sending process within Jira Service Management Customer Portal. Your support team saves time on informing customers.
Higher customer satisfaction
Problem? Your support team doesn’t need to solve it manually. Provide your customers with ready-and-waiting tips and tricks to improve user experience.
Streamlined work of support team
Ensure top customer service even after hours. Your agents use clear request forms and save time for solving complex tasks.
Functionalities
Features bringing customer service to a whole new level
Dynamic Forms
Create conditions that will affect the fields visible at setting up requests and displayed to your users. Adjust them to target groups with Jira Service Management Dynamic Forms.
Bundled Fields
Merge custom fields into one chart displayed in the request form. Use checkboxes, select lists, and other field types.
Advanced access granting
Flexibly manage Jira Service Management Customer Portal permissions. Define which user groups will have access to the Customer Portal and specific request types.
Request details
Show your customers full details of specific requests, including attachments and links to related Jira issues.
External links
Make information accessible. Add links to documentation and knowledge bases as well as other external sources that might help your customers.
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Dynamic Forms
Create conditions that will affect the fields visible at setting up requests and displayed to your users. Adjust them to target groups with Jira Service Management Dynamic Forms.
-
Bundled Fields
Merge custom fields into one chart displayed in the request form. Use checkboxes, select lists, and other field types.
-
Advanced access granting
Flexibly manage Jira Service Management Customer Portal permissions. Define which user groups will have access to the Customer Portal and specific request types.
-
Request details
Show your customers full details of specific requests, including attachments and links to related Jira issues.
-
External links
Make information accessible. Add links to documentation and knowledge bases as well as other external sources that might help your customers.
Applications integrating with your Extension for Jira Service Management
Queues for Jira Service Management
Actions for Jira Service Management
My Requests Extension for Jira Service Management
Theme Extension for Jira Service Management
Translation for Jira Service Management
Issue Templates for Jira
Dynamic Forms for Jira
Active Directory Attributes Sync
Issue Sync for Jira
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Try out Extension for Jira Service Management for free in your company. Test, configure, discover its value.
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Contact our consultant
Patryk Plewa
Senior Account Executive | Atlassian
Our consultant is at your disposal from 9 AM to 5 PM CET working days from Monday to Friday for any additional questions.