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Customize Jira Service Management projects and Customer Portals flexibly. Spoil your customers with a smooth service process thanks to our feature bundle.
Less manual work for admins
Control what your customers and employees see. Define groups with access to specific portal areas. Benefit from improved Jira Service Management Customer Portal customization.
Self-service simplified to the max
Details needed by your customers are where expected. Add external links and enjoy a clear page division.
Organized Customer Portal
Users get valuable data and enjoy a streamlined request sending process within Jira Service Management Customer Portal. Your support team saves time on informing customers.
Higher customer satisfaction
Problem? Your support team doesn’t need to solve it manually. Provide your customers with ready-and-waiting tips and tricks to improve user experience.
Streamlined work of support team
Ensure top customer service even after hours. Your agents use clear request forms and save time for solving complex tasks.
Create conditions that will affect the fields visible at setting up requests and displayed to your users. Adjust them to target groups with Jira Service Management Dynamic Forms.
Merge custom fields into one chart displayed in the request form. Use checkboxes, select lists, and other field types.
Flexibly manage Jira Service Management Customer Portal permissions. Define which user groups will have access to the Customer Portal and specific request types.
Show your customers full details of specific requests, including attachments and links to related Jira issues.
Make information accessible. Add links to documentation and knowledge bases as well as other external sources that might help your customers.
Try out Extension for Jira Service Management for free in your company. Test, configure, discover its value.
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The automation rule triggered by the “Issue created” event may fail due to timing issues, permissions, conflicting rules/conditions, or app compatibility. Fields configured in Dynamic Forms are not immediately set when an issue is created, which affects the “Issue created” trigger. To resolve this, consider using the Time in Status trigger with a 1-minute delay to allow Dynamic Forms to update the issue before the rule executes. Additionally, utilize other rules like “Issue updated with Issue fields” or JQL conditions for specific status-based executions.
If the app’s functionality is affected by firewall restrictions, follow these steps to resolve the issue:
By allowing access to these addresses and ports, the application should function seamlessly without any issues.
Remember to set up the renderer for each Bundled Field used in different projects as needed.
In the Extension for Jira Service Management Cloud, fields configured in Dynamic Forms cannot be directly relocated to the top of the request form. However, you have alternative customization options to optimize the arrangement of fields: