Extension

for Jira Service Management

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Your Customer Portal at maximum utility

Customize Jira Service Management projects and Customer Portals flexibly. Spoil your customers with a smooth service process thanks to our feature bundle.

Customers satisfied with Extension for Jira Service Management

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Benefits

Benefits visible in a flash


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Less manual work for admins

Control what your customers and employees see. Define groups with access to specific portal areas. Benefit from improved Jira Service Management Customer Portal customization.

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Self-service simplified to the max

Details needed by your customers are where expected. Add external links and enjoy a clear page division.

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Organized Customer Portal

Users get valuable data and enjoy a streamlined request sending process within Jira Service Management Customer Portal. Your support team saves time on informing customers.

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Higher customer satisfaction

Problem? Your support team doesn’t need to solve it manually. Provide your customers with ready-and-waiting tips and tricks to improve user experience.

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Streamlined work of support team

Ensure top customer service even after hours. Your agents use clear request forms and save time for solving complex tasks.

Functionalities

Features bringing customer service to a whole new level

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Dynamic Forms

Create conditions that will affect the fields visible at setting up requests and displayed to your users. Adjust them to target groups with Jira Service Management Dynamic Forms.

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Bundled Fields

Merge custom fields into one chart displayed in the request form. Use checkboxes, select lists, and other field types.

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Advanced access granting

Flexibly manage Jira Service Management Customer Portal permissions. Define which user groups will have access to the Customer Portal and specific request types.

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Request details

Show your customers full details of specific requests, including attachments and links to related Jira issues.

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External links

Make information accessible. Add links to documentation and knowledge bases as well as other external sources that might help your customers.

Applications integrating with your Extension for Jira Service Management

Apps icon Queues for Jira Service Management
Apps icon Actions for Jira Service Management
Apps icon My Requests Extension for Jira Service Management
Apps icon Theme Extension for Jira Service Management
Apps icon Translation for Jira Service Management
Apps icon Issue Templates for Jira
Apps icon Dynamic Forms for Jira
Apps icon Active Directory Attributes Sync
Apps icon Issue Sync for Jira

Get 30 days for free

Try out Extension for Jira Service Management for free in your company. Test, configure, discover its value.

testimonials

They value Extension for Jira Service Management

We have found this plugin very useful. It has really filled a gap in Jira Service Desk and made it a viable solution for our business, in particular the dynamic forms. From experience the support team are quick to respond and very useful.
Jonathan Barnes
One of, if not the best, app for Jira. Our customer-facing portal would be useless without Deviniti’s tools. My entire company loves their products and we’ve baked dynamic and/or bundled fields into every issue we create.
Joe Massi
This is the number one must-have addon for Jira ServiceDesk! It allows you to hide or show any UI elements that you would care about showing. Highly recommended!
Felix Eichma
It’s come leaps and bounds from when we first started using it. But I would now consider this an essential add-on to any JSD installation. We use pretty much all the features this provides.
Sam Clusker
This app is Gold! Thanks, Deviniti for introducing this app a couple of years ago! For many of our JSD deployments, Extension for JSD has answered many questions or business cases.
Justin Alex

Learn more

Extension for Jira Service Management

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Blog

Spoil your customers with a smooth service process thanks to our Extension for Jira Service Management! Do you want to know how we set up Jira Service Management to improve employee engagement?
Read the blog
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Documentation

Extension for Jira Service Management provides extensive customization of Help Center to boost customer satisfaction. What does the application lets you do?
Read the documentation
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Video

Extension for Jira Service Management is the ultimate feature package that focuses on flexible customization of Jira Service Management to take customer experience to the next level.
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Contact our consultant

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Patryk Plewa

Senior Account Executive | Atlassian

Our consultant is at your disposal from 9 AM to 5 PM CET working days from Monday to Friday for any additional questions.