An essential tool for your ITSM & Ops teams

Jira Service Management connects the familiar Jira environment with a convenient customer portal. The system guarantees the fulfillment of all ITIL needs – incident, change, defect, and notification management.

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Clients confirming the quality of Atlassian tools

Faster and more efficient request handling

Provide customers with a form suited to the type of request. Simplify the ticket submission. Collect the required data at the right time.

Increasing customer satisfaction

Give customers a sense of control by introducing them to the ticket handling process and information about it. Show them how to solve problems on their own.

Complete control over data flow

Monitor and control the information disclosed to your clients and employees. Limit access to data to specific individuals or groups where necessary.

Personalized customer portal

Configure the customer portal according to your needs. Match the visual setting to your brand and show your customers that your business cares about their needs.

Coherent communication

Provide a common system for your DevOps and IT teams. From now on, everyone can work in one environment that is well known in the industry.

Features

What can Jira Service Management do?

SLA management

Include all ticket handling items in Jira Service Management and set a lead time to meet your SLA terms better.

Automation of handling requests

Introduce simple automation to expedite your ticket handling. Jira will do some of the work for you so that you can respond to requests faster.

Unlimited configuration options

Combine Jira Service Management with Atlassian apps or third-party products to increase system capabilities. Get versatile and effective tools.

SLA management

Include all ticket handling items in Jira Service Management and set a lead time to meet your SLA terms better.
Automation of handling requests

Introduce simple automation to expedite your ticket handling. Jira will do some of the work for you so that you can respond to requests faster.
Unlimited configuration options

Combine Jira Service Management with Atlassian apps or third-party products to increase system capabilities. Get versatile and effective tools.

Integrate Jira Service Management with these tools

… and over 40 other tools.

Check how Jira Service Management works

You don’t have to risk – try the tool
during the demo with our expert.

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Services

Problems? We can help!

Jira Service Management implementation

We will implement Jira Service Management in your company and adapt the environment to your teams’ workflow. We will help improve cooperation with clients thanks to Jira Service Management.

Jira Service Management training

We will share our practical experience in handling requests and customers. We can conduct training anywhere – online and offline.

Jira Service Management support

We will take care of your needs and answer all your questions. Thanks to Jira’s capabilities, we provide your company with the highest efficiency in handling requests.

testimonials

They value Jira Service Management

While the client is still implementing the new system on their side, they’re optimistic they will able to reduce their manual administrative work significantly. The team demonstrated excellent communication throughout the duration of the project.

Director of IT