An essential tool for your ITSM & Ops teams
Jira Service Management connects the familiar Jira environment with a convenient customer portal. The system guarantees the fulfillment of all ITIL needs – incident, change, defect, and notification management.
Clients confirming the quality of Atlassian tools
Benefits
What can you gain?
Faster and more efficient request handling
Provide customers with a form suited to the type of request. Simplify the ticket submission. Collect the required data at the right time.
Increasing customer satisfaction
Give customers a sense of control by introducing them to the ticket handling process and information about it. Show them how to solve problems on their own.
Complete control over data flow
Monitor and control the information disclosed to your clients and employees. Limit access to data to specific individuals or groups where necessary.
Personalized customer portal
Configure the customer portal according to your needs. Match the visual setting to your brand and show your customers that your business cares about their needs.
Coherent communication
Provide a common system for your DevOps and IT teams. From now on, everyone can work in one environment that is well known in the industry.
Features
What can Jira Service Management do?
SLA management
Include all ticket handling items in Jira Service Management and set a lead time to meet your SLA terms better.
Automation of handling requests
Introduce simple automation to expedite your ticket handling. Jira will do some of the work for you so that you can respond to requests faster.
Unlimited configuration options
Combine Jira Service Management with Atlassian apps or third-party products to increase system capabilities. Get versatile and effective tools.
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SLA management
Include all ticket handling items in Jira Service Management and set a lead time to meet your SLA terms better.
-
Automation of handling requests
Introduce simple automation to expedite your ticket handling. Jira will do some of the work for you so that you can respond to requests faster.
-
Unlimited configuration options
Combine Jira Service Management with Atlassian apps or third-party products to increase system capabilities. Get versatile and effective tools.
Integrate Jira Service Management with these tools
… and over 40 other tools.
Check how Jira Service Management works
You don’t have to risk – try the tool
during the demo with our expert.
Services
Problems? We can help!
Jira Service Management implementation
Jira Service Management training
Jira Service Management support
testimonials
They value Jira Service Management
MORE ABOUT Jira Service Management
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How can we help YOU?
Leave us a message
Contact our consultant
Michał Żurkowski
Head of Sales | Atlassian
Our consultant is at your disposal from 9 AM to 5 PM CET working days from Monday to Friday for any additional questions.