Your Jira Service Management partner from demo to renewal

Get a custom demo, clear pricing, and a proven rollout led by an Atlassian Platinum Partner. See how JSM fits your workflows, what it costs, and how we deliver it step by step.

Book a scoping call
Hero image

you can trust our experts

Jira Service Management implemented by Atlassian specialists

Recognition and expertise:
Double Platinum Partner (Solution and Marketplace)
Finalist for Atlassian Partner of the Year 2024–2025 (Emerging Markets)
Extensive experience with Jira, Confluence, Jira Service Management, and Assets
50+ Atlassian-certified professionals across all key products
Comprehensive support ecosystem:
Full-service offering covering audits, licensing, implementations, migrations, integrations, and custom app development
22,500+ app installations on the Atlassian Marketplace
More than 11 million end users supported globally

More than a ticketing portal

JSM use cases we deliver

Logo image

Get a clear, complete price estimate

Plan/app/seat comparisons with one total covering setup and support. Options to phase spend by quarter so there are no surprises.
Logo image

Get a custom Jira Service Management demo

Your request types, fields, and SLAs built into the walkthrough. Portals, queues, approvals, automations, and reports shown end to end.
Logo image

Get end-to-end onboarding

Service projects, forms, SLAs, queues, portals, and knowledge base configured. Roles, permissions, email, notifications, and branding aligned per team.
Logo image

Get license management and renewals handled

Seat right-sizing, plan recommendations, and co-termed renewal dates. Renewal tracking, budget forecasts, and guidance on Cloud/Enterprise and Access (SSO).
Logo image

Get ongoing admin support

Form, workflow, automation changes, and SLA tuning done for you. Scheduled health checks with small enhancements on a set cadence.
Logo image

Get an implementation roadmap you can execute

Phased plan from first release to multi-team rollout with success measures. Named owners, dates, risks, and acceptance tests per milestone.
Logo image

Get the right Marketplace apps set up

Shortlist, trials, and comparisons mapped to your use cases. Secure configuration, permissions, and support documentation.

Jira service management implementation

Results you can count on

Total cost clarity
One estimate covering licenses, apps, services, and support.
“Now vs. later” options so you can phase spend by quarter.
Faster time to value
First release live in weeks with a usable portal and SLAs.
Automations cut manual triage and reduce handoffs on day one.
Fit-for-purpose setup
Forms, fields, and SLAs match your current rules – nothing generic.
Queues and views tuned for agent speed and workload balance.
Risk control
Approvals, audit logs, and permissions follow least-privilege.
Tested rollback steps and documented configs reduce go-live risk.
Self-sufficiency
Admin/agent training, short videos, and step-by-step runbooks.
Handover includes config export and clear support paths.
Jira Service Management in your organization
How we deliver (JSM implementation process)
Discovery & scoping
  • We interview stakeholders and review tools, request types, SLAs, and integrations.
  • You share sample tickets, forms, SLA rules, and integration endpoints.
Design & architecture
  • We map projects, portals, workflows, roles, and data controls.
  • You validate the design, approval model, and retention needs.
Build & configure
  • We create request types, forms, SLAs, queues, automations, KB, and branding in test.
  • You provide field lists, portal copy, KB articles, and sign-offs.
Integrations & apps
  • We connect identity (SSO/Atlassian Access), email, Assets/CMDB, monitoring, and approved apps.
  • You supply test credentials, system owners, and purchase approvals.
Test, train & UAT
  • We run scenarios, tune SLAs/automations, and deliver admin/agent training.
  • You run UAT with named users and confirm acceptance criteria.
Go-live & hypercare
  • We plan cutover, monitor issues, and manage rollback if needed.
  • You communicate changes to users and route go-live questions.
Operate & improve
  • We provide health checks, reports, and a small-change backlog.
  • You set priorities and approve optimizations per quarter.


See how JSM can HELP YOU

Book your Jira Service Management scoping call

Book a consultation

We will reply in 24 hours with detailed information. Our expert will invite you for a meeting (or e-mail you) to determine the exact scope of your needs.

Call our consultant

Consultant image

Katarzyna Dorosz-Żurkowska

Head of Atlassian Services

Our consultant is at your disposal for any additional questions.

Follow me on LinkedIn

FAQ

FAQ – Jira Service Management

  • What is Jira Service Management?

    Jira Service Management (JSM) is a platform for IT and business request handling. It combines portals, SLAs, queues, automation, and reports to help teams deliver faster and more transparent service to both customers and employees.

  • Is JSM useful beyond IT teams?

    Yes. JSM is also ideal for HR, procurement, finance, legal, and administrative teams. We design portals, forms, and workflows tailored to each department’s needs.

  • Can we migrate from another service desk tool?

    Absolutely. We migrate data, forms, SLAs, and automations from tools like Freshdesk, Zendesk, or ServiceNow – ensuring no loss of history or functionality.

  • What does a Jira Service Management demo include?

    We prepare a custom demo based on your real scenarios – including request types, forms, SLAs, and reports. You’ll see exactly how JSM can fit into your organization.

  • Do you offer training for admins and agents?

    Yes. We deliver practical workshops and Q&A sessions for admins, agents, and team leads – helping your teams work efficiently and stay self-sufficient after go-live.