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Jira Service Management connects the familiar Jira environment with a convenient customer portal. The system guarantees the fulfillment of all ITIL needs – incident, change, defect, and notification management.
Faster and more efficient request handling
Provide customers with a form suited to the type of request. Simplify the ticket submission. Collect the required data at the right time.
Increasing customer satisfaction
Give customers a sense of control by introducing them to the ticket handling process and information about it. Show them how to solve problems on their own.
Complete control over data flow
Monitor and control the information disclosed to your clients and employees. Limit access to data to specific individuals or groups where necessary.
Personalized customer portal
Configure the customer portal according to your needs. Match the visual setting to your brand and show your customers that your business cares about their needs.
Provide a common system for your DevOps and IT teams. From now on, everyone can work in one environment that is well known in the industry.
Include all ticket handling items in Jira Service Management and set a lead time to meet your SLA terms better.
Introduce simple automation to expedite your ticket handling. Jira will do some of the work for you so that you can respond to requests faster.
Combine Jira Service Management with Atlassian apps or third-party products to increase system capabilities. Get versatile and effective tools.
… and over 40 other tools.
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