Your comprehensive customer service tools
Make quality client relationships thanks to multichannel customer service. Control incoming requests regularly and solve customer problems efficiently. Automate many communication activities, support ticketing, and keep your customers coming back.
Clients confirming Freshdesk quality
Benefits
What can you gain with Freshworks help desk software?
Use multichannel service
Reach your customer on any platform. Assign tickets effectively and solve problems quickly in one place. Collect data from multiple channels to effectively measure performance and customer satisfaction.
Personalize your service
Create simple portals for your clients and their tailored profiles for your team. Automate support assignment and provide clients with personalized service.
Respond in a flash
Collect client requests in one place. Automate working on requests and stay up to date with your client statuses. Easily build a chatbot that can assist customers around-the-clock.
Benefit high consulting effectiveness
Build a fully operational call center with local customer numbers in a few hours. Monitor consultants’ work, draw conclusions from conversations and improve service processes.
Collect data & increase performance
Gather customer data, monitor customer behavior, and react in a flash. Increase client satisfaction and value, learn patterns and forecast, and prevent risk.
Functionalities
What will you achieve with Freshdesk?
Customer centricity
Thanks to skill-based consultant selection, your clients will get the best customer experience and support.
Reduce response time
Set up chatbots and configure consultants’ work to quickly deal with common queries.
Remote work support
Help your team work remotely with an app and smart work management panels.
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Customer centricity
Thanks to skill-based consultant selection, your clients will get the best customer experience and support.
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Reduce response time
Set up chatbots and configure consultants’ work to quickly deal with common queries.
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Remote work support
Help your team work remotely with an app and smart work management panels.
Case studies
Clients use our solutions willingly
We are glad, we can improve our clients’ work. Check what we have achieved so far!
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Wakacje.pl
Efficient processes and knowledge base
Wakacje.pl covers thousands of rapidly developing travel agencies across Poland and Middle Europe. To serve customers efficiently we simplified internal processes and made sure to maintain an equally personalized level of supporting external customers – everything with the great help of Freshdesk. Our team’s work allows for creating a knowledge base, thus reducing repetitive e-mail inquiries blocking the agents’ inboxes. Moreover, it shortened the initial response time to 10-15 minutes.
The system implementation and configuration, as well as the data transfer from the support and complaint center to Freshdesk, took less than 2 hours.
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AskHenry
Task automation for urban assistants
The AskHenry team needed a fusion of their inbox and support center. With the assistance of the Freshdesk, each message from the agents’ inboxes is automatically transferred into requests, thus limiting needed actions. Instant insight into the inquiry as well as Trello and Slack integrations, made internal and external communication fast and smooth. An intuitive interface improved task navigation and shortened lead time, resulting in a growing pleased customer base.
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Narodowy Fundusz Gwarancyjny (the National Guarantee Found)
Higher efficiency with Freshdesk
Narodowy Fundusz Gwarancyjny (NFG) is an organization that values high efficiency, fluent process management, and smooth communication with clients. Freshdesk meets these requirements.
With quick, fluent, and trouble-free CRM system implementation, NFG streamlines the workflow of units such as Development, Risk, Initiatives, Operations, and Sales. Problem-solving, process centralization and manual activity limitation, eliminated many problems that used to bother NFG.
Freshdesk as a customer service system improves the customer experience as well as the company’s internal process management.
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Bidfood Farutex
Efficient support of the Polish catering industry
Managing orders consisting of over 6,000 products every day is not an easy task. Without proper support, the situation can get a little messy. In such situations, the key to success is fast and smooth order processing from one place. With Freshdesk software, time of order fulfillment got decreased, and what is more, the communication mess between teams scattered all over Poland was finally dealt with.
Task automation, non-standard task statuses, and pre-defined answer templates made CSAT results soar.
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Militaria Łódź
High efficiency of the online store consultants
Militaria Łódź is an online shop where each military and army enthusiast will find something for themselves. The growing interest in such topics caused a struggle with declining efficiency in the customer service department. It was unacceptable for the team which has always put customer needs in first. Freshdesk came to the rescue, organizing correspondence with customers. Now each agent has an insight into customer orders. The requests are always properly categorized, thus saving the consultants’ time. Insight into the entire client correspondence also proved greatly supportive – consultants gain a comprehensive context of the situation.
With Deviniti’s assistance, the system implementation went flawlessly, and training sessions assure effective use in the future.
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SALESmanago
Marketing automation and effective customer service
As a European leader in marketing automation, SALESmanago covers thousands of clients, whose satisfaction is crucial for the company. Request handling, information flow between employees, and report generation are issues that the company wanted to improve. They achieved it thanks to Freshdesk.
The Deviniti team looked after smooth and quick implementation and employee training sessions. Our specialists made sure that the team’s work wasn’t disrupted during the implementation while no data was omitted during the migration. The intuitive user panel assured the rest – the first days after the tool implementation proved that Freshdesk was an excellent choice. It supported the team’s efficiency both in terms of contact with the client and internal work.
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Dahua Technology
Comprehensive service of customers from around the world
Dahua Technology assures a wide range of security systems related to video technology. The company has over 200 branches in China and more than 50 in Asia, Europe, North America, and Africa. Covering the service of customers from all around the globe was quite a challenge – language diversity and time zones hinder smooth communication.
The unification of multi-channel communication and the automatic system of assigning consultants became the key to success. These changes were possible with the Freshdesk system, implemented with the help of the Deviniti team. The system improved communication with customers, and the internal flow of information. As a result, the team began to work much more effectively.
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Super-Pharm
Customer service for online and brick-and-mortar shopers
Freshdesk has already improved many customer service departments’ work. The same was true for the Super-Pharm team that wanted to take care of customer service for both customers frequenting brick-and-mortar stores and online buyers. Thanks to integrations with tools such as Jira or Magento, Freshdesk has created a comprehensive communication and ticket management system. In addition, Deviniti experts took care of the proper implementation of the feature chat both on the website and in the mobile application. Find out how the whole process went and how Freshdesk changed the daily duties of the Super-Pharm customer service department.
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YES
Effective communiation and helpful knowledge bas
Freshdesk implementation for one of the largest jewelry brands has improved its effectiveness of communication with the client and streamlined the resolution of requests. The Deviniti team conducted a comprehensive implementation and training so that customer service agencies could use the full potential of Freshdesk in their daily tasks.
Chat implementation, knowledge base and many more improvements were brought by Freshdesk!
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Ceneo.pl
Efficient B2B cooperation
Ceneo.pl is one of the largest e-commerce websites in Poland. Thanks to it, users can quickly compare the offers of online stores. The Freshdesk and Freshchat implementation has improved the platform’s cooperation with business customers. As early as at the stage of configuration with the panel, customers are able to quickly contact the appropriate employee and ask for help in solving the problem. In addition, the configuration of tools with a mailbox ensured the continuity of handling requests and their faster implementation.
See Freshdesk in action
Schedule a free demo and learn all Freshdesk implementation benefits.
Services
How can we help you?
Implementation and optimization
Maintenance
Training
testimonials
They value our work
Thanks to Freshdesk, we can provide our clients with the highest service level. The automation offered by Freshdesk allows us to automatically and precisely assign requests to appropriate consultants, to reduce request time processing to a minimum.
We needed a multifunctional tool that could handle every step of the entire process, and Freshdesk perfectly met all of our requirements.
The AskHenry team spends less than three hours deploying new consultants, and one of Freshdesk’s favorite features is the ability to add new consultants on demand. The team can adapt Freshdesk to their needs with no technical assistance.
The first days of using the Freshdesk and Freshchat surprised us. First of all, each of the company’s employees has access to the full correspondence, which eliminated the problem of transferring information, and messages from clients to each other.
Freshdesk offered a lot of flexibility and helpdesk customization which supported us a lot.
Our favorite Freshdesk feature is automation rules. They make it easier for us to automatically distribute requests to specific consultants and direct fake e-mails to spam. In addition, adding private notes in tickets significantly improves our work.
In terms of cooperation with Deviniti, we value openness to cooperation and speed in the support provided. We appreciate Freshdesk for the ability to comprehensively manage communication with our clients, both online and offline. We can monitor the speed of the customer service department, improve efficiency and quality of service. In addition, in the form of data from Freshdesk, we have feedback from customers and it is a starting point for us to change or implement new solutions.
(…) starting cooperation with Deviniti helped us with working on the request-handling time which was significantly shortened. It supported us also in an even division of work in the Team, and improved our chat’s work. Certainly, what we value the most in cooperation with your company is the support of our account manager (…)
Increase your possibilities
Freshworks products
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A must-have for your sales and marketing departments that allows for increasing the transaction dynamics. With this world-class data center, you can track open rates and click rates, analyze customer behavior, send personalized or mass emails. Easily identify potential customers and automate repetitive tasks.
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Optimize your marketing channels and gain insight into potential customer activities. Identify the best leads and send them personalized messages. Introduce multi-channel marketing automation and implement campaigns that turn leads into customers.
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Use the Freshservice tool to improve the quality of ITSM services. Automate manual steps, react faster with alerts, and increase overall efficiency. Boost employee productivity and business scalability with easy-to-implement solutions.
Get in touch
How can we help you?
Leave us a message
Contact our Consultant
Karolina Kędra
Account Executive
Our consultant is at your disposal from 9 AM to 5 PM CET working days from Monday to Friday for any additional questions.