Wakacje.pl covers thousands of rapidly developing travel agencies across Poland and Middle Europe. To serve customers efficiently we simplified internal processes and made sure to maintain an equally personalized level of supporting external customers – everything with the great help of Freshdesk. Our team’s work allows for creating a knowledge base, thus reducing repetitive e-mail inquiries blocking the agents’ inboxes. Moreover, it shortened the initial response time to 10-15 minutes.

The system implementation and configuration, as well as the data transfer from the support and complaint center to Freshdesk, took less than 2 hours.

Narodowy Fundusz Gwarancyjny (NFG) is an organization that values high efficiency, fluent process management, and smooth communication with clients. Freshdesk meets these requirements.

With quick, fluent, and trouble-free CRM system implementation, NFG streamlines the workflow of units such as Development, Risk, Initiatives, Operations, and Sales. Problem-solving, process centralization and manual activity limitation, eliminated many problems that used to bother NFG.

Freshdesk as a customer service system improves the customer experience as well as the company’s internal process management.

Militaria Łódź is an online shop where each military and army enthusiast will find something for themselves. The growing interest in such topics caused a struggle with declining efficiency in the customer service department. It was unacceptable for the team which has always put customer needs in first. Freshdesk came to the rescue, organizing correspondence with customers. Now each agent has an insight into customer orders. The requests are always properly categorized, thus saving the consultants’ time. Insight into the entire client correspondence also proved greatly supportive – consultants gain a comprehensive context of the situation.

With Deviniti’s assistance, the system implementation went flawlessly, and training sessions assure effective use in the future.

Dahua Technology assures a wide range of security systems related to video technology. The company has over 200 branches in China and more than 50 in Asia, Europe, North America, and Africa. Covering the service of customers from all around the globe was quite a challenge – language diversity and time zones hinder smooth communication.

The unification of multi-channel communication and the automatic system of assigning consultants became the key to success. These changes were possible with the Freshdesk system, implemented with the help of the Deviniti team. The system improved communication with customers, and the internal flow of information. As a result, the team began to work much more effectively.

Freshdesk implementation for one of the largest jewelry brands has improved its effectiveness of communication with the client and streamlined the resolution of requests. The Deviniti team conducted a comprehensive implementation and training so that customer service agencies could use the full potential of Freshdesk in their daily tasks.

Chat implementation, knowledge base and many more improvements were brought by Freshdesk!