Your comprehensive customer service tools

Make quality client relationships thanks to multichannel customer service. Control incoming requests regularly and solve customer problems efficiently. Automate many communication activities, support ticketing, and keep your customers coming back.

Freshdesk to program do obsługi klienta, który umożliwia tworzenie prostych witryn dla klientów i analizowanie ruchów w witrynie, sprawnego kontaktu z klientem dzięki połączeniu wielu kanałów komunikacji oraz skrócenie czasu obsługi klienta. Zwiększ satysfakcję klienta i customer success dzięki inteligentnym narzędziom.

Clients confirming Freshdesk quality

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Philip Morris logo
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AskHenry logo
Wakacje logo
Bidfood Farutex logo
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Benefits

What can you gain with Freshworks help desk software?


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Use multichannel service

Reach your customer on any platform. Assign tickets effectively and solve problems quickly in one place. Collect data from multiple channels to effectively measure performance and customer satisfaction.

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Personalize your service

Create simple portals for your clients and their tailored profiles for your team. Automate support assignment and provide clients with personalized service.

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Respond in a flash

Collect client requests in one place. Automate working on requests and stay up to date with your client statuses. Easily build a chatbot that can assist customers around-the-clock.

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Benefit high consulting effectiveness

Build a fully operational call center with local customer numbers in a few hours. Monitor consultants’ work, draw conclusions from conversations and improve service processes.

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Collect data & increase performance

Gather customer data, monitor customer behavior, and react in a flash. Increase client satisfaction and value, learn patterns and forecast, and prevent risk.

Functionalities

What will you achieve with Freshdesk?

Dzięki Freshdesk rozwiązywanie problemów klienta jest o wiele bardziej dopasowane. Dobierz odpowiedniego konsultanta pod kątem umiejętności do kontaktu klientem i przyspiesz realizację całego procesu.

Customer centricity

Thanks to skill-based consultant selection, your clients will get the best customer experience and support.

Skonfiguruj system do obsługi klienta w wersji zautomatyzowanej. Ustaw chatboty oraz tryb pracy konsultantów w celu zapewnienia płynnego kontaktu z klientem.

Reduce response time

Set up chatbots and configure consultants’ work to quickly deal with common queries.

Przenieś swoje centrum pomocy klientom na wyższy poziom dzięki aplikacjom mobilnym. Twórz customer success niezależnie od miejsca pracy konsutlantów.

Remote work support

Help your team work remotely with an app and smart work management panels.

Case studies

Clients use our solutions willingly 


We are glad, we can improve our clients’ work. Check what we have achieved so far!

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    Wakacje.pl

    Efficient processes and knowledge base

    Wakacje.pl covers thousands of rapidly developing travel agencies across Poland and Middle Europe. To serve customers efficiently we simplified internal processes and made sure to maintain an equally personalized level of supporting external customers – everything with the great help of Freshdesk. Our team’s work allows for creating a knowledge base, thus reducing repetitive e-mail inquiries blocking the agents’ inboxes. Moreover, it shortened the initial response time to 10-15 minutes.

    The system implementation and configuration, as well as the data transfer from the support and complaint center to Freshdesk, took less than 2 hours.

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    AskHenry

    Task automation for urban assistants

    The AskHenry team needed a fusion of their inbox and support center. With the assistance of the Freshdesk, each message from the agents’ inboxes is automatically transferred into requests, thus limiting needed actions. Instant insight into the inquiry as well as Trello and Slack integrations, made internal and external communication fast and smooth. An intuitive interface improved task navigation and shortened lead time, resulting in a growing pleased customer base.

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    Narodowy Fundusz Gwarancyjny (the National Guarantee Found)

    Higher efficiency with Freshdesk

    Narodowy Fundusz Gwarancyjny (NFG) is an organization that values high efficiency, fluent process management, and smooth communication with clients. Freshdesk meets these requirements.

    With quick, fluent, and trouble-free CRM system implementation, NFG streamlines the workflow of units such as Development, Risk, Initiatives, Operations, and Sales. Problem-solving, process centralization and manual activity limitation, eliminated many problems that used to bother NFG.

    Freshdesk as a customer service system improves the customer experience as well as the company’s internal process management.

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    Bidfood Farutex

    Efficient support of the Polish catering industry

    Managing orders consisting of over 6,000 products every day is not an easy task. Without proper support, the situation can get a little messy. In such situations, the key to success is fast and smooth order processing from one place. With Freshdesk software, time of order fulfillment got decreased, and what is more, the communication mess between teams scattered all over Poland was finally dealt with.

    Task automation, non-standard task statuses, and pre-defined answer templates made CSAT results soar.

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    Militaria Łódź

    High efficiency of the online store consultants

    Militaria Łódź is an online shop where each military and army enthusiast will find something for themselves. The growing interest in such topics caused a struggle with declining efficiency in the customer service department. It was unacceptable for the team which has always put customer needs in first. Freshdesk came to the rescue, organizing correspondence with customers. Now each agent has an insight into customer orders. The requests are always properly categorized, thus saving the consultants’ time. Insight into the entire client correspondence also proved greatly supportive – consultants gain a comprehensive context of the situation.

    With Deviniti’s assistance, the system implementation went flawlessly, and training sessions assure effective use in the future.

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    SALESmanago

    Marketing automation and effective customer service

    As a European leader in marketing automation, SALESmanago covers thousands of clients, whose satisfaction is crucial for the company. Request handling, information flow between employees, and report generation are issues that the company wanted to improve. They achieved it thanks to Freshdesk.

    The Deviniti team looked after smooth and quick implementation and employee training sessions. Our specialists made sure that the team’s work wasn’t disrupted during the implementation while no data was omitted during the migration. The intuitive user panel assured the rest – the first days after the tool implementation proved that Freshdesk was an excellent choice. It supported the team’s efficiency both in terms of contact with the client and internal work.

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    Dahua Technology

    Comprehensive service of customers from around the world

    Dahua Technology assures a wide range of security systems related to video technology. The company has over 200 branches in China and more than 50 in Asia, Europe, North America, and Africa. Covering the service of customers from all around the globe was quite a challenge – language diversity and time zones hinder smooth communication.

    The unification of multi-channel communication and the automatic system of assigning consultants became the key to success. These changes were possible with the Freshdesk system, implemented with the help of the Deviniti team. The system improved communication with customers, and the internal flow of information. As a result, the team began to work much more effectively.

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    Super-Pharm

    Customer service for online and brick-and-mortar shopers

    Freshdesk has already improved many customer service departments’ work. The same was true for the Super-Pharm team that wanted to take care of customer service for both customers frequenting brick-and-mortar stores and online buyers. Thanks to integrations with tools such as Jira or Magento, Freshdesk has created a comprehensive communication and ticket management system. In addition, Deviniti experts took care of the proper implementation of the feature chat both on the website and in the mobile application. Find out how the whole process went and how Freshdesk changed the daily duties of the Super-Pharm customer service department.

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    YES

    Effective communiation and helpful knowledge bas

    Freshdesk implementation for one of the largest jewelry brands has improved its effectiveness of communication with the client and streamlined the resolution of requests. The Deviniti team conducted a comprehensive implementation and training so that customer service agencies could use the full potential of Freshdesk in their daily tasks.

    Chat implementation, knowledge base and many more improvements were brought by Freshdesk!

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    Ceneo.pl

    Efficient B2B cooperation

    Ceneo.pl is one of the largest e-commerce websites in Poland. Thanks to it, users can quickly compare the offers of online stores. The Freshdesk and Freshchat implementation has improved the platform’s cooperation with business customers. As early as at the stage of configuration with the panel, customers are able to quickly contact the appropriate employee and ask for help in solving the problem. In addition, the configuration of tools with a mailbox ensured the continuity of handling requests and their faster implementation.

See Freshdesk in action 

Schedule a free demo and learn all Freshdesk implementation benefits. 

Services

How can we help you?

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Implementation and optimization

You will easily go through purchasing a license and implementing Freshworks tools with our help. In addition, we will support you in migrating data from existing instances. We will optimize the system to meet your business goals best.
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Maintenance

Use your Freshworks tools seamlessly. We will take care of system monitoring, administration, and maintenance thus allowing your customers to enjoy consistently good service.
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Training

You and your team will learn to use Freshworks solutions’ full potential. We will guide you through all improved communication aspects, more efficient customer service, and work automation.

testimonials

They value our work

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Thanks to Freshdesk, we can provide our clients with the highest service level. The automation offered by Freshdesk allows us to automatically and precisely assign requests to appropriate consultants, to reduce request time processing to a minimum.
Wojciech Ligman
Customer Service Manager at SFD S.A.
wakacje pl
We needed a multifunctional tool that could handle every step of the entire process, and Freshdesk perfectly met all of our requirements.
Jacek Sosnowski
Head of Helpdesk Department at Wakacje.pl chain
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The AskHenry team spends less than three hours deploying new consultants, and one of Freshdesk’s favorite features is the ability to add new consultants on demand. The team can adapt Freshdesk to their needs with no technical assistance.
Norbert Szmit
AskHenry Co-founder
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The first days of using the Freshdesk and Freshchat surprised us. First of all, each of the company’s employees has access to the full correspondence, which eliminated the problem of transferring information, and messages from clients to each other.
Marek Dziamarski
Owner of Militaria Łódź
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Freshdesk offered a lot of flexibility and helpdesk customization which supported us a lot.
Maciej Pietrzak
Technical Manager at Dahua Technology
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Our favorite Freshdesk feature is automation rules. They make it easier for us to automatically distribute requests to specific consultants and direct fake e-mails to spam. In addition, adding private notes in tickets significantly improves our work.
Tomasz Tomczyk
Head of Customer Success at SALESmanago
Super-pharm logo testimonial
In terms of cooperation with Deviniti, we value openness to cooperation and speed in the support provided. We appreciate Freshdesk for the ability to comprehensively manage communication with our clients, both online and offline. We can monitor the speed of the customer service department, improve efficiency and quality of service. In addition, in the form of data from Freshdesk, we have feedback from customers and it is a starting point for us to change or implement new solutions.
Michał Dyski
Customer Service Coordinator
YES logo
(…) starting cooperation with Deviniti helped us with working on the request-handling time which was significantly shortened. It supported us also in an even division of work in the Team, and improved our chat’s work. Certainly, what we value the most in cooperation with your company is the support of our account manager (…)
Marta Machowska
eCommerce Customer Service Team Manager

Increase your possibilities

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    Optimize your marketing channels and gain insight into potential customer activities. Identify the best leads and send them personalized messages. Introduce multi-channel marketing automation and implement campaigns that turn leads into customers.

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Get in touch 

How can we help you?


Leave us a message

Contact our Consultant

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Karolina Kędra

Account Executive

Our consultant is at your disposal from 9 AM to 5 PM CET working days from Monday to Friday for any additional questions.