Robotic process automation for your customer service
ROC3 (Robotization of Company-Customer Communication) is high-tech Artificial Intelligence software supporting robotic process automation in customer service. Your customers and employees will appreciate swift and accurate analyses and responses generated thanks to natural language processing. The AI content generator can help you save hundreds hours every month. In the case of one of our customers, it was 750 working hours per month. Find out what results you can reach!
What can you gain from robotic process automation with ROC3?
The automated document processing software eliminates human error and can save hundreds of working hours so that you can invest your employee’s time and skills in more demanding tasks.
Accurate responses made by the AI content generator and received in a short time will increase customer satisfaction and communication quality in general.
Understanding customer intentions based on natural language processing allows for the execution of basic tasks by robots (RPA) and shows your employees the “emotional level” of messages in advance (sentiment analysis).
Improved work organization
The robotic process automation software leads to doing manual tasks faster and gives you more time for decision-making, problem-solving, or creative tasks.
SLA times shorter by 50%
Automated data analysis tools and data classification tools dealing with incoming messages as well as predefined responses (including unusual cases) can shorten SLA times up to 50%.
ROC3 is a machine learning-based software, so it works better with every new message, and your employees also get more opportunities for professional development and honing their skills.
We bring value to our customers with ROC3
Our customers enjoy numerous productivity benefits – read how ROC3 supports their businesses.
Credit Agricole Bank Polska S.A.
Full support of e-mail communication with customers
Thanks to ROC3, we solved the problems of Credit Agricole Bank Polska related to the customer request handling time and adhering to their SLAs. The ROC3 system, based on AI and ML, aids the bank throughout the entire process. The solution allowed our client to shorten the response time as per SLAs by 50% and save around 756 working hours per month. Specific ROC3 modules enable automatic classification and prioritization of requests (delivering to the right department and queueing depending on the request rank and the emotional intensity of the content). The system also helps employees compose replies and executes some customer orders on its own. Thanks to such support, Credit Agricole Bank Polska employees can focus on more challenging tasks and building customer relationships.
See how ROC3 can deliver robotic process automation
Benefit from key data extraction tools
The data extraction tools will recognize documents and define their structure and style as well as additional information such as a bar code, signature number, personal data, keywords, products, or the party to the communication. You will review the document contents in split seconds by just skimming it.
Increase speed with data classification tools
The data classification tools with deep learning features automatically classify wrongly assigned cases, identify customers’ intentions and emotions, and prioritize cases. You will get a ready-to-use task list without spending time on lengthy document analysis. ROC3 reaches very high accuracy level that increases with the tool’s use.
Use the AI Writing Assistant
The AI writing assistant (AWA) applies natural language processing and historical data for AI-based content generation. Get a complete file that you can immediately send to your customer or modify if necessary – the AI-generated content has a high accuracy degree that even improves as the tool learns from your employees.
Introduce robotic process automation
Take advantage of robotic process automation to reorganize your company. Teach your employees to cooperate with artificial intelligence tools. This will help you save on time, money, and your team’s energy; apply process automation to gain more control of your work instead.
Create your own Business Intelligence
Use the power of data transformation tools inside ROC3 to create your own Business Intelligence. Collect the data into your own data warehouses and use the acquired knowledge to form practical procedures, facilitate the work of others and improve the onboarding of new employees.
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