Atlassian DORA compliance services for control, evidence, and audit-ready workflows

We help to map DORA needs to Atlassian workflows, controls, reports, and evidence trails without adding manual work or unclear ownership..

Book a DORA scoping call
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you can trust our experts

Atlassian expertise with compliance-aware delivery

Recognition and expertise:
Double Platinum Partner (Solution and Marketplace)
Finalist for Atlassian Partner of the Year 2024–2025 (Emerging Markets)
Extensive experience with Jira, Confluence, Jira Service Management, and Assets
50+ Atlassian-certified professionals across all key products
Comprehensive support ecosystem:
Full-service offering covering audits, licensing, implementations, migrations, integrations, and custom app development
22,500+ app installations on the Atlassian Marketplace
More than 11 million end users supported globally

Where Atlassian can support your DORA work

DORA workflows we help you build in Atlassian

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DORA workflow mapping

Map DORA-related requirements to practical workflows across Jira, Jira Service Management, Confluence, Atlassian Guard, and approved Marketplace apps.
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ICT incident management

Set up Jira Service Management for ICT incident intake, severity rating, ownership, escalation, timelines, and evidence capture.
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Change and release governance

Improve Jira workflows so high-risk changes include review steps, approvals, ownership, rollback notes, and traceable history.
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Seat management and cost control

User numbers often change, but licenses don’t automatically update. We help you downgrade, reassign, or remove seats so your costs match the real team size.
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Third-party ICT risk tracking

Track supplier risks, actions, reviews, and evidence using Jira workflows, Confluence registers, and linked records.
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Control dashboards and reporting

Build dashboards for risk, compliance, IT, and service owners to track open incidents, risks, tests, overdue actions, and control gaps.
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Access and identity controls

Strengthen Atlassian access management with Atlassian Guard, including user lifecycle, authentication policies, domain visibility, and admin controls.
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Resilience testing workflows

Prepare workflows for operational resilience testing, including test planning, findings, remediation actions, owners, and proof of closure.

Practical DORA support built into daily work

What your team gets from the engagement

Clear control ownership
Define who owns incidents, changes, risks, suppliers, tests, evidence, and follow-up actions.
Reduce confusion during audits, reviews, and incidents by making ownership visible in Jira and Confluence.
Less manual evidence gathering
Capture approvals, actions, comments, attachments, and decisions inside normal Atlassian workflows.
Reduce last-minute evidence chasing before audits or internal reviews.
Faster ICT incident review
Use consistent Jira Service Management fields for severity, impact, timeline, escalation, and root cause.
Make post-incident reviews easier with linked records, owners, due dates, and follow-up actions.
Better audit readiness
Keep policies, controls, workflow records, test results, and decisions connected in one place.
Give auditors and internal control teams a clearer trail from requirement to evidence.
Cleaner reporting for leaders
Build dashboards that show open risks, incident status, overdue actions, change activity, and testing progress.
Help leaders see what needs attention without asking teams for manual status updates.
Stronger change governance
Add approval points, review steps, and required fields for higher-risk changes.
Make it easier to show what changed, who approved it, when it happened, and why.
Scope and current-state review

We review your Atlassian setup, DORA priorities, key teams, workflows, and evidence needs.

  • Included: stakeholder interviews, tool review, risk areas, first backlog.
  • Client provides: system access, process owners, current policies, known gaps.
DORA-to-Atlassian mapping

We map your DORA-related needs to practical workflows, fields, reports, spaces, permissions, and controls.

  • Included: workflow design, control mapping, data model, reporting needs.
  • Client provides: compliance input, internal control language, approval rules.
Configuration and build

We configure Jira, Jira Service Management, Confluence, Guard, and approved apps to support the agreed workflows.

  • Included: projects, request types, issue types, fields, permissions, automations, spaces, templates, dashboards.
  • Client provides: test users, naming standards, app constraints.
Evidence and reporting setup

We build the views teams need to track incidents, changes, risks, suppliers, tests, and remediation work.

  • Included: dashboards, filters, Confluence templates, sample evidence packs.
  • Client provides: reporting audience, audit evidence examples, review cycles.
Testing and handover

We test the workflows with real scenarios and train the teams who will own them.

  • Included: test scripts, fixes, admin handover, user guidance.
  • Client provides: reviewers, sample incidents or changes, acceptance feedback.
Post-launch support and improvement plan

We support early use and give you a backlog for later improvements.

  • Included: hypercare, issue triage, admin Q&A, next-step roadmap.
  • Client provides: usage feedback, support contacts, change approvals.

Get clear pricing and partner discounts

Book your DORA scoping call

Book a consultation

We will reply in 24 hours with detailed information. Our expert will invite you for a meeting (or e-mail you) to determine the exact scope of your needs.

Call our consultant

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Katarzyna Dorosz-Żurkowska

Head of Atlassian Services

Our consultant is at your disposal for any additional questions.

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FAQ

Have questions? We have the answers

  • Can Atlassian make us DORA compliant?

    No tool can make an organisation compliant on its own. DORA compliance depends on your policies, controls, people, suppliers, and operating model.

    Atlassian tools can help support the work behind DORA. We help you set up clear workflows, evidence trails, dashboards, approvals, and ownership in Jira, Jira Service Management, Confluence, Atlassian Guard, and related tools.

  • What does this service actually deliver?

    We help you turn DORA-related needs into working Atlassian processes.

    That may include incident workflows, change approval processes, evidence spaces, supplier risk tracking, control dashboards, access controls, and resilience testing workflows. The exact scope depends on your current setup and the areas you need to improve first.

  • Which Atlassian products are usually involved?

    Most DORA support work involves Jira, Jira Service Management, Confluence, and Atlassian Guard.

    Depending on your setup, we may also use Assets, Jira automation, Advanced Roadmaps, Compass, Bitbucket, or approved Marketplace apps. We only recommend tools that fit your process and risk needs.

  • Who is this service for?

    This service is built for teams in regulated organizations that use Atlassian and need stronger control over operational resilience work.

    Typical stakeholders include IT leaders, risk and compliance teams, service management teams, DevOps teams, platform owners, security teams, and audit teams.

  • Can you work with our risk, legal, or compliance team?

    Yes. In most projects, we work with both technical and non-technical teams.

    Your risk, legal, or compliance team helps define control needs, evidence requirements, approval rules, and reporting expectations. We then help turn those needs into practical Atlassian workflows.

  • Do we need to start from scratch?

    No. We can work with your existing Jira, Jira Service Management, and Confluence setup.

    In many cases, the best path is to clean up and improve what you already have. That may mean fixing workflows, adding required fields, improving permissions, creating better dashboards, or linking evidence more clearly.

  • Can you help us prepare for audits?

    Yes. We can help make evidence easier to find, review, and maintain.

    This includes Confluence evidence spaces, Jira issue links, approval records, change history, test results, decision logs, and dashboards. The goal is to reduce manual evidence chasing and give auditors a clearer trail.

  • How long does the engagement take?

    It depends on the scope.

    A focused readiness review or workflow assessment may take a few weeks. A larger implementation across incidents, change, risk, evidence, and reporting may take longer. We confirm timing after we review your Atlassian setup, DORA priorities, and internal approval process.

  • What do you need from us to start?

    We usually need access to your current Atlassian setup, a list of key workflows, and input from the people who own risk, compliance, IT service management, and platform administration.

    Helpful inputs include current policies, audit findings, incident processes, change workflows, supplier registers, reporting needs, and known pain points.

  • Do you have security/compliance documentation we can use for vendor due diligence (audits, certifications, privacy)?

    Yes. Deviniti’s Trust Center provides downloadable security and compliance documentation for vendor due diligence, including:

    • ISO/IEC 27001 certificate (ISMS)
    • ISO/IEC 27017 certificate (cloud security controls guidance)
    • SOC 2 Type 1 report
    • Privacy & Security Overview
    • CAIQ Lite – Apps (Cloud Security Alliance questionnaire)
    • Cloud Hosting Locations & Data Residency Options
    • Information Security Policy (AUP)

    For GDPR due diligence, Deviniti provides a Data Processing Agreement (DPA) under GDPR Article 28. As a general rule, personal data processing takes place within the EU/EEA. Where international transfers are necessary, Deviniti uses lawful transfer mechanisms (e.g., EU adequacy decisions and Standard Contractual Clauses) with additional safeguards. For products that support it, you can also choose service delivery exclusively via infrastructure located in the EEA.