Launch Atlassian Intelligence with a Platinum Partner

Activate AI features and virtual agents, aligned to Premium and Enterprise plans. A Platinum Partner sets up AI in Jira, JSM, and Confluence with governance and ROI.

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Atlassian Intelligence implementation

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Atlassian Intelligence implementation backed by certifications

Recognition and expertise:
Double Platinum Partner (Solution and Marketplace)
Finalist for Atlassian Partner of the Year 2024–2025 (Emerging Markets)
Extensive experience with Jira, Confluence, Jira Service Management, and Assets
50+ Atlassian-certified professionals across all key products
Comprehensive support ecosystem:
Full-service offering covering audits, licensing, implementations, migrations, integrations, and custom app development
22,500+ app installations on the Atlassian Marketplace
More than 11 million end users supported globally

Services Atlassian partner can help you with

Where we help (Atlassian AI)

Launch JSM virtual agent (portal, Slack, Teams)
Configure intents, conversation flows, KB integration, and clear escalation paths; deploy across portal, Slack, and Teams.
Deflect 15-40% of requests and cut context-switching by 35% with multi-channel support.
Activate Atlassian Intelligence org-wide
Turn on AI at the org level; enable product features in Jira, Confluence, and JSM; set permissions and run initial tests.
Unlock ~30-45 min/user/week and ensure a compliant rollout with access controls and validation.
Optimize your Confluence knowledge base
Audit structure, article quality, metadata/tagging, permissions, and content gaps to align with AI needs.
Improve AI answer accuracy by ~40% and findability by ~35% with targeted fixes.
Enable natural-language search & JQL
Set up NL→JQL, Confluence Q&A, cross-product search, Google Workspace federation, and relevance tuning.
Reduce search time by ~70% and save ~30 min/day with unified, AI-powered discovery.
Automate triage and routing with AI
Implement intelligent classification, predictive assignment, and smart notifications/alert policies.
Achieve ~50% faster triage, 25% better workload balance, and 50% less alert fatigue.
Stand up Confluence AI writing assistant + prompt templates
Configure the assistant; ship page templates with in-context prompts.
Draft content ~45% faster with consistent voice and structure.
Enable natural-language → JQL (+ starter query library)
Turn on NL-to-JQL and publish a shared “query cookbook” for common asks.
Make querying accessible to ~80% of users; enable 50% faster issue discovery.
Automate documentation from Jira/Confluence (release notes, runbooks)
Wire automation to generate docs from issues/changes and page templates.
Finish documentation ~60% faster with fewer gaps.

The value you get from Atlassian Intelligence implementation

What improves after go-live

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Service desk deflection (virtual agent)

Intent library, flows, KB integration, and multi-channel rollout (portal/Slack/Teams) with live performance tracking. It can deflect 15–40% of requests and cut context-switching by around 35% for faster, always-on support.
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Time back to teams

Org-wide AI features enabled and tuned across Jira, Confluence, and JSM, with quick wins prioritized. It gives teams roughly 30–45 minutes back per user each week once the core features are active.
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Faster documentation & reporting

Automated documentation from Jira and Confluence plus Atlassian Analytics (natural language to SQL and chart insights). It shortens documentation and report creation by up to 60%, making BI usable for almost all users.
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Better findability

Knowledge base audit, metadata and permission fixes, Confluence Q&A, and relevance tuning across products and Google Workspace. It reduces search time by up to 70% and boosts answer accuracy and satisfaction across teams.
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Risk-managed rollout

AI usage policies, privacy and security framework, prompt standards, and output validation aligned with Atlassian Trust. It ensures data isn’t used for model training and all outputs remain verifiable and compliant.
Atlassian Intelligence implementation process
From readiness to rollout
Readiness & priorities (1-2 weeks)
  • What we do: AI readiness assessment, use-case identification & prioritization, and baseline metrics/ROI framework.
  • What you see: 30–50% faster time-to-value from clear priorities and a measurement plan everyone agrees on.
Org & product setup (days)
  • What we do: Activate Atlassian Intelligence org-wide; configure product features; set permissions; run initial testing & validation.
  • What you see: Features live safely and ~25% quicker deployment thanks to a structured feature inventory and rollout plan.
Pilot build (3-6 weeks)
  • What we do: Deliver a high-impact pilot (often JSM Virtual Agent): intents, flows, KB integration, portal/Slack/Teams rollout, and a performance dashboard.
  • What you see: 15–40% ticket deflection and 50–70% faster response times, with ~35% less context-switching.
Knowledge & search optimization (1–3 weeks)
  • What we do: KB structure/quality/metadata fixes; permission alignment; enable NL→JQL, Confluence Q&A, cross-product/Google Workspace search; relevance tuning.
  • What you see: ~40% higher AI answer accuracy, ~70% faster information access, and ~35% better findability.
Governance, training & change (days-2 weeks)
  • What we do: AI usage and privacy/security policies, prompt standards, output validation; role-based training and change plan.
  • What you see: 40–60% higher adoption and ~40% fewer AI-related errors; admins see ~35% fewer support requests.
Measure & optimize (ongoing/monthly)
  • What we do: ROI dashboard, time-savings and deflection tracking, monthly performance reviews, and continuous intent/flow & KB improvements.
  • What you see: Transparent executive reporting, ~30% effectiveness lift over 6 months, and ~25% quarterly adoption gains.


Contact us and tell us about your teams, tools and goals

Book your Atlassian Intelligence consultation

Book a consultation

We will reply in 24 hours with detailed information. Our expert will invite you for a meeting (or e-mail you) to determine the exact scope of your needs.

Call our consultant

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Katarzyna Dorosz-Żurkowska

Head of Atlassian Services

Our consultant is at your disposal for any additional questions.

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FAQ – Atlassian Intelligence

  • What is Atlassian Intelligence?

    Atlassian Intelligence is an AI layer built into Jira, Confluence, and Jira Service Management. It helps users find information faster, automate repetitive work, and improve decision-making with natural-language features and AI-powered virtual agents.

  • How long does it take to implement Atlassian Intelligence?

    Most organizations complete a pilot within 3–6 weeks, depending on scope. Full rollout (including governance, training, and optimization) typically takes 6–10 weeks.

  • Is Atlassian Intelligence available for all plans?

    AI features are available for Premium and Enterprise plans across Jira, Confluence, and JSM. We help you verify eligibility and activate features organization-wide.

  • Is it safe to use AI in regulated industries?

    Yes. Atlassian Intelligence adheres to Atlassian Trust standards. Data is not used to train public models, stays within Atlassian systems, and follows strict privacy, access, and compliance rules (GDPR, SOC2, ISO27001).

  • What can AI automate in Jira and JSM?

    AI can automate ticket classification, routing, and escalation, as well as generate responses, release notes, and reports. It also enables natural-language queries for faster insights and self-service.

  • What measurable results can we expect?

    Clients typically see 15–40% ticket deflection, 30–45 min saved per user per week, and up to 60% faster documentation after full adoption.

  • What’s included in your implementation service?

    We handle readiness assessment, rollout planning, configuration, governance setup, and training. You get a measurable ROI framework and continuous optimization after go-live.

  • Do we need technical expertise to start?

    No. Our team manages setup end-to-end. We provide admin enablement, clear documentation, and post-deployment support to ensure your team is fully independent afterward.