Trusted Atlassian ITSM Partner for full-service Jira Service Management delivery
We align Atlassian tools to your workflows, so requests, changes, and incidents flow without friction.
you can trust our experts
Enterprise-grade Atlassian ITSM Partner backed by certifications
atlassian ITsM Partners: what can we help you with?
ITSM & Jira Service Management use cases we handle
- We meet with your IT team to understand current tools, workflows, and service goals.
- You share access to existing systems and walk us through current support pain points.
- We map your ITSM needs to Atlassian tools like JSM, Opsgenie, Confluence, and Assets.
- You review proposed workflows, request types, and integrations before build starts.
- We set up or refine Jira Service Management projects, automation, forms, and alerts.
- You assign a technical point of contact to validate environments and access.
- We connect your systems, simulate key workflows, and test scenarios like incidents or changes.
- You run validation steps and confirm key edge cases behave as expected.
- We train admins, service agents, and stakeholders with live walkthroughs and recordings.
- You schedule sessions and identify key roles to ensure successful adoption.
- Post-launch, we stay available for tuning, roadmap input, and new feature planning
- You bring forward real feedback and evolving needs so we can adjust with you
Set up JSM with ITSM expert, pre-configured tools, additional functionalities, and ongoing support.
Get an ITIL-aligned service desk that your users actually adopt and your auditors trust.
Implement your Jira Service Management IT help desk with custom workflows, a functional portal, and reliable SLA tracking.
Design a complete HR service desk in Jira Service Management and Confluence, built for enterprise HR teams.
Implement end-to-end incident workflows, alerts, and communication using Jira Service Management and Opsgenie.
Automate Jira asset management to keep your data clean and your changes safe.
Turn scattered asset lists into one structured Atlassian system. Map every device, license, and service.
Talk to an atlassian itsm partner
Talk to an Atlassian ITSM consultant about your project
Book a consultation
We will reply in 24 hours with detailed information. Our expert will invite you for a meeting (or e-mail you) to determine the exact scope of your needs.
Call our consultant
Katarzyna Dorosz-Żurkowska
Head of Atlassian Services
Our consultant is at your disposal for any additional questions.
FAQ about working with Atlassian ITSM Partner
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Why should we choose a Atlassian ITSM Partner instead of implementing Jira Service Management on our own?
Because we’ve done this many times before. We know the pitfalls, best practices, and shortcuts that save you weeks of trial and error. You get a setup that works from day one, not months of fixing misconfigurations.
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What does “certified” mean in practice?
Our consultants are Atlassian-certified in Jira Service Management, ITSM, and related tools. We’ve delivered dozens of ITSM projects across industries, so we combine official expertise with real-world lessons learned.
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We already have Jira Software, how does Jira Service Management fit into our existing setup?
Jira Service Management extends Jira to handle requests, incidents, and changes with the right workflows, queues, and SLAs. Your development teams stay in Jira Software, while support teams use JSM, connected and not siloed.
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We’re currently on ServiceNow or Zendesk, how disruptive will the migration to JSM be?
We run migrations in stages with rollback plans, so you don’t face downtime. Historical data, SLAs, and workflows come with you. Most customers report smoother transitions than expected, with lower licensing costs afterward.
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Can you configure workflows for compliance frameworks like ISO, SOC 2, or GDPR?
Yes. We design change approvals, audit logs, and access controls to align with your compliance needs. You stay audit-ready without adding manual overhead.
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What cost savings can we realistically expect by switching to JSM with your support?
Customers often cut licensing costs by 20-40% compared to legacy tools. The bigger savings come from reduced tool sprawl, fewer manual processes, and faster resolution times, which directly free up team capacity.
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Do you provide ongoing support after implementation, or is it a one-time project?
We do both. Some clients want a full handover after go-live, others prefer ongoing partnership for training, scaling, and feature adoption. You choose the level of support that fits your team.
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How do you train our admins and agents to manage JSM on their own?
We deliver live training sessions tailored to your setup. Admins learn configuration, agents learn workflows, and managers learn reporting. The goal: your team runs JSM confidently without vendor lock-in.
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Can you integrate Jira Service Management with our non-Atlassian tools (Slack, Teams, monitoring tools, etc.)?
Yes. We connect JSM with collaboration tools, monitoring platforms, and identity systems. This ensures incidents, requests, and alerts flow where your teams already work.
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How do you ensure high performance and scalability in large JSM environments?
We design with your growth in mind: structured request types, optimized workflows, and asset management that scales. We also validate against load and edge cases so your JSM won’t break as teams expand.
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Do you have security/compliance documentation we can use for vendor due diligence (audits, certifications, privacy)?
Yes. Deviniti’s Trust Center provides downloadable security and compliance documentation for vendor due diligence, including:
- ISO/IEC 27001 certificate (ISMS)
- ISO/IEC 27017 certificate (cloud security controls guidance)
- SOC 2 Type 1 report
- Privacy & Security Overview
- CAIQ Lite – Apps (Cloud Security Alliance questionnaire)
- Cloud Hosting Locations & Data Residency Options
- Information Security Policy (AUP)
For GDPR due diligence, Deviniti provides a Data Processing Agreement (DPA) under GDPR Article 28. As a general rule, personal data processing takes place within the EU/EEA. Where international transfers are necessary, Deviniti uses lawful transfer mechanisms (e.g., EU adequacy decisions and Standard Contractual Clauses) with additional safeguards. For products that support it, you can also choose service delivery exclusively via infrastructure located in the EEA.