Atlassian Platinum Solution Partner for enterprise IT teams

We plan, implement, and support the Atlassian tech stack at scale for IT leaders and busy service teams.

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Enterprise-grade Atlassian Platinum Solution Partner backed by certifications

Recognition and expertise:
Double Platinum Partner (Solution and Marketplace)
Finalist for Atlassian Partner of the Year 2024–2025 (Emerging Markets)
Extensive experience with Jira, Confluence, Jira Service Management, and Assets
50+ Atlassian-certified professionals across all key products
Comprehensive support ecosystem:
Full-service offering covering audits, licensing, implementations, migrations, integrations, and custom app development
22,500+ app installations on the Atlassian Marketplace
More than 11 million end users supported globally

atlassian platinum solution Partner: what can we help you with?

Atlassian projects we run end-to-end

Migrate Data Center to Cloud (Jira, JSM, Confluence)
Plan cutover with pilots; map Marketplace apps to Cloud paths; set up SSO/SCIM and groups.
Move projects/spaces with full history, attachments, and permissions; rehearse to minimize downtime.
Implement ITSM with Jira Service Management
Build request types, forms, SLAs, queues, and a Confluence knowledge base tied to portals.
Configure incident, problem, change, and service request workflows; add dashboards and reports.
License management and renewals
Right-size Jira/JSM/Confluence editions, co-term renewals, and consolidate billing across orgs.
Audit Marketplace apps, remove duplicates, forecast spend, and advise annual vs. monthly plans.
Atlassian and Jira consulting
Redesign workflows, fields, screens, and permissions; standardize schemes and naming.
Set governance: change control, admin guardrails, and reporting that stakeholders can trust.
Complete Jira support
Handle break/fix, performance tuning, indexing, archiving, and cleanup of stale projects.
Manage users/groups/permissions and small enhancements with tracked, documented changes.
Jira admin outsourcing
Provide fractional admins with SLAs for changes, backlog triage, and release notes.
Maintain environments (prod/sandbox), run periodic audits, and keep configuration docs current.
Jira cross-instance merge/split services
Merge: reconcile users, groups, and schemes; de-duplicate custom fields; preserve links and keys.
Split: carve out projects with history and attachments; set new permissions and mail schemes.
Jira & JSM automation services
Design scalable, safe rules with naming standards, ownership, logging, and guardrails to avoid loops.
Automate triage, approvals, SLA timers, notifications, and handoffs across Jira and JSM.

What can you gain from working with Atlassian Platinum Solution Partner?

What will you have in place?

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Reliable delivery: clear scope, runbooks, and stakeholder updates

Agree on scope, timeline, and acceptance criteria; track progress in Jira with a named PM. Provide runbooks, change calendar, and weekly updates; one point of contact for decisions.
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Cleaner instances: standardized workflows, fewer custom fields, better performance

Standardize issue types, workflows, screens, and schemes; archive stale projects/spaces. Remove duplicate/unused custom fields; improve indexing and load times with regular health checks.
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Faster time to value: weeks to go-live for priority workflows

Sequence a “first release” for 1–3 high-impact workflows; ship early, then iterate. Use templates and proven configs to avoid rework and shorten build/test cycles.
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Lower risk: tested cutovers, rollback plans, and change control

Rehearse migrations/cutovers in sandbox; verify data, permissions, and integrations. Enforce change control with approvals, logs, and a documented rollback path.
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Cost clarity: right-sized licensing and Marketplace app parity

Map users and features to the correct edition; remove unused licenses and add-ons. Co-term renewals and forecast spend; advise annual vs. monthly based on usage.
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Stronger governance: roles, permissions, SSO/SCIM, audit-ready change logs

Implement least-privilege groups, SSO/MFA, and automated user provisioning via SCIM. Set admin guardrails, naming standards, and keep audit-ready change logs and runbooks.
atlassian platinum solution partner: how we work
Build, cutover, support: our process
Discovery and readiness

Confirm goals, scope, risks, and environments.

  • We do: stakeholder interviews, instance/app/integration inventory, risk register, success metrics, and draft timeline.
  • You provide: admin access, SMEs and decision maker, sample exports, policies/compliance notes, preferred change windows.
Design and plan

Map workflows, data, apps, security; choose editions and licensing.

  • We do: solution design, data/workflow mapping, app pathing, SSO/SCIM plan, comms plan, and right-sized licensing.
  • You provide: review/approvals, security and naming standards, integration owners, and procurement constraints.
Pilot and validate

Prove the approach on real data/workflows; fix gaps early. 

  • We do: pilot migration/config in sandbox, UAT scripts, data/permissions/SLA checks, and defect log with fixes.
  • You provide: UAT testers, test data, sign-off criteria, and feedback within agreed timeframes.
Implement and migrate

Build/configure, migrate data, set up SSO, integrate tools. 

  • We do: configure Jira/JSM/Confluence, migrate history/attachments, enable SSO/MFA/SCIM, and wire key integrations.
  • You provide: content freeze coordination, integration credentials, change control approvals, and user comms support.
Cutover and stabilize

Execute the change window, verify, and monitor.

  • We do: runbook execution, data and permission verification, performance monitoring, and post-cutover checklist.
  • You provide: business acceptance on priority flows, incident routing for issues, and user notification channels.
Operate and improve

Support, admin outsourcing, reporting, enhancements.

  • We do: hypercare with SLAs, scheduled health checks, admin runbooks, training, and a groomed improvement backlog.
  • You provide: KPI targets, quarterly review cadence, budget/priority calls, and access for ongoing support.

 


Talk to an atlassian platinum solution partner

Talk to an Atlassian Platinum Solution Partner about your project

Book a consultation

We will reply in 24 hours with detailed information. Our expert will invite you for a meeting (or e-mail you) to determine the exact scope of your needs.

Call our consultant

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Katarzyna Dorosz-Żurkowska

Head of Atlassian Services

Our consultant is at your disposal for any additional questions.

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FAQ about working with Atlassian Platinum Solution Partner