Complete Jira and JSM support for overloaded IT Teams

Designed for IT leads and system owners who need expert help managing configuration, cleanup, permissions, and performance without internal firefighting.

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Enterprise-grade support backed by Atlassian certifications

Recognition and expertise:
Double Platinum Partner (Solution and Marketplace)
Finalist for Atlassian Partner of the Year 2024–2025 (Emerging Markets)
Extensive experience with Jira, Confluence, Jira Service Management, and Assets
50+ Atlassian-certified professionals across all key products
Comprehensive support ecosystem:
Full-service offering covering audits, licensing, implementations, migrations, integrations, and custom app development
22,500+ app installations on the Atlassian Marketplace
More than 11 million end users supported globally

Atlassian support and optimization use cases

Real-world use cases our solution handles in Jira and JSM

Providing support shouldn’t slow you down. We cover the use cases that matter most to teams working in Jira and Jira Service Management.

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    System higiene and maintenance

    • Reduce configuration sprawl by cleaning up custom fields and workflows.
    • Improve automations and scripts to increase reliability and quality.
    • Standardize project setup with templates instead of one-off solutions.
    • Ensure upgrade readiness with proper maintenance and Data Center practices.
    • Strengthen backup management to protect against data loss.
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    Better user experience

    • Use consistent field names, statuses, and workflows across projects.
    • Make ticket progress and SLAs clear and visible to everyone.
    • Give new users an easier, more welcoming onboarding experience.
    • Gather and act on end-user feedback to cut down on frustration.

     

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    Security and compliance

    • Review user roles and permissions to ensure least-privilege access.
    • Manage access for contractors and external users safely.
    • Keep Jira and Confluence setups aligned with GDPR and data protection rules.
    • Set up secure access models for sensitive projects and data.
    • Regularly review admin rights and system logs to spot issues early.

     

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    Strategy and development

    • Get a clear, long-term plan for how Jira and Confluence can grow with your team.
    • Move from constant firefighting to proactive platform improvements.
    • Have documented, actionable plans for scaling, adoption, and future upgrades.
    • Clear out that backlog of postponed improvements once and for all.

     

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    Up-to-date documentation

    • Keep your Jira and Confluence configuration documentation accurate and up to date.
    • Get clear architecture diagrams and integration maps for better consistency.
    • Avoid relying on “tribal knowledge” that only a few people hold.
    • Make onboarding new admins or system owners quick and painless.

     

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    Reporting and KPIs delivery

    • Build custom reports that give stakeholders a clear view of how the tools are being used.
    • Track SLAs, backlog trends, and performance bottlenecks.
    • Create dashboards that make data-driven process improvements easier.
    • Show leadership how Atlassian tools are driving adoption and ROI.

     

Book your free Jira assessment
Hop on a 60–90 minute session with our certified experts and walk away with a clear plan to cut costs, speed things up, and take the pressure off your admins. We’ll get back to you within 24 hours with all the details.
Book a free consultation

Atlassian support and optimization pricing

Choose the right support package for your team

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Expert administration

Best for: Teams that need reliable, mid-level Jira/Confluence admin help.
  • Certified admin seconded into your environment
  • Handles configuration, workflows, permissions, and daily requests
  • Similar to body leasing, but with Atlassian-certified expertise
  • Includes mentoring to grow internal admin capability
  • Transparent pricing (starting at 10 MD / €3,000)
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Solution support

Best for: Teams that want fast response times and flexible help on-demand.
  • Admin + maintenance + development help, bundled into a task pool
  • SLA-backed turnaround times for fixes and support
  • You decide what we work on or we recommend based on best practices
  • Flat monthly fee with defined hours, plus the option to scale up if needed
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Strategic support

Best for: IT leaders managing complex or fast-changing environments.
  • Includes everything in Solution Support
  • Adds proactive planning, roadmap alignment, and KPI tracking
  • We define OKRs and key initiatives across the 8 Atlassian maturity dimensions
  • Security management and audit readiness support
  • Governance model with quarterly strategy reviews
ATLASSIAN SUPPORT AND OPTIMIZATION PROCESS steps
A simple and reliable way to get the help you need
Free Jira health check and maturity assessment
  • 60–90 minute remote session with a certified expert.
  • We walk through the 6 dimensions of effective Atlassian use.
  • You get a personalized maturity score and gap analysis within 3 business days.
  • Includes short-term recommendations for immediate improvement.
Support and optimization agreement
  • We discuss your goals, challenges, and internal bandwidth.
  • You select the support package that fits (Admin, Solution, or Strategic).
  • Together, we define a 3-month action plan with monthly outcomes.
  • Transparent scope, pricing, and expectations. No surprises.
Ongoing partnership and value delivery
  • Monthly summaries of tasks completed and outcomes delivered.
  • Regular alignment meetings to adjust priorities as your needs evolve.
  • Optional quarterly strategic reviews and KPI tracking.
  • Foundation for a long-term partnership focused on measurable impact.

contact us about atlassian support and optimization

Schedule a 1:1 meeting with our consultant

Book a consultation

We will reply in 24 hours with detailed information. Our expert will invite you for a meeting (or e-mail you) to determine the exact scope of your needs.

Call our consultant

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Katarzyna Dorosz-Żurkowska

Head of Atlassian Services

Our consultant is at your disposal for any additional questions.

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