Atlassian Support and Managed Services

Here, you will find a reliable team of Atlassian technical support professionals. Our services go beyond issue resolution. We guide your teams to reach your Atlassian platform’s full potential and safety.

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Our Atlassian support expertise

Atlassian certified experts (ACP and ITIL4) on the team
years of experience as an Atlassian Solution Partner
years average customer tenure
long-term support contracts with our customers

Atlassian support services scope

We cover a broad range of products – technical and business – related to your Atlassian stack.
That includes their configuration and infrastructure.

Atlassian on-premise instance support

Our experts offer infrastructure support for both Data Center and Server instances.

We enhance their performance and availability with our experience and proactive approach.

The incidents are resolved fast. At the same time, we work to prevent potential failures.

Ongoing maintenance

We perform periodic maintenance check-ups to optimize your systems on a regular basis. For example, every two months.

Our team can run the security advisory procedures recommended by Atlassian. That guarantees that apps work smoothly. It also keeps valid protection against known vulnerabilities.

Consulting sessions

Our consultants arrange regular meetings with your team. We also set up ways of ongoing communication.

Aside from normal operations, we share domain knowledge and troubleshoot on the go.

We offer support for most Atlassian products and Marketplace apps.

Configuration and development

Our support activities include introducing changes into your Atlassian products and Marketplace apps.

They cover:

  • version upgrades
  • integration with other tools
  • app configuration
  • custom scripting, and more.
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Platinum and Enterprise Solution Partner title:
certifies the quality provided by our solutions and services
confirms our experience in implementing enterprise-grade solutions
allows us to offer attractive license terms
Platinum Marketplace Partner badge proves that:
we create recognized solutions that extend the capabilities of Jira and other Atlassian tools
11+ million end users work with our apps in 103 countries
our applications receive the Staff Pick badge by Atlassian
4.8/5 rating on support quality from 430 user reviews

Rules and standards of our support

Our experts can work in different settings according to your preferences.
At the same time, we bring in our standards and best practices.

Cooperation standards

We work with your end users on the 1st support line.

This is useful if you have a team of admins but they are lacking time or resources.

We work with your Jira admin team as 2nd and 3rd support lines.

Involve our team  as Atlassian software experts for more complex projects.

VIP services (upon agreement)

We can set a special service priority for your top clients or senior management in your company.

These tasks are completed faster than regular and are available upon request.

On-call availability (not recommended)

In extreme cases, we can also provide on-call support, but this is not a recommended solution. 

Guaranteed SLA

We set up an SLA agreement in the following support window:

Monday – Friday, 8 AM to 4 PM (9 AM to 5 PM)

Monday – Friday, 7 AM to 6 PM

We are working according to the Polish calendar.

The SLA metrics can include:

  • time to first response
  • time to resolution
  • custom options tailored to your requirements.
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Clients confirming the quality of our work

Maspex logo
cresit agricole logo
MetLife logo
Echo investment logo
FamiCord logo
Currenda logo
Żabka logo
Carrefour logo
Comarch logo
Brainly logo
Huge Games logo
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Our Atlassian technical support experts

Support is provided within a pool of hours,
so we can engage different teams in a flexible way.

Atlassian Support Team

This team handles day-to-day support.

They focus on resolving:

  • incidents lowering your Atlassian software performance
  • service requests, e.g., creating a project or app installation
  • change requests for more complicated tasks.

Atlassian Consultants Team

This is the 3rd support line for business process modeling and solution design.

The team’s tasks include:

  • gathering requirements for complex configurations 
  • workshops and training
  • business audits, and more.

Atlassian Developers Team

They are the 3rd support line for infrastructure-related tasks. The team covers:

  • application upgrades 
  • instance migrations and consolidations
  • scripting, and more.

Project Managers

Our PM group participates in every project that requires their engagement.

It’s usually above 10 MD estimations.

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What our clients say

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Thanks to the tool Deviniti implemented, the client had access to a general view of all of their projects, which facilitated their work. The team is trustworthy and professional. They worked in a timely manner to make sure expectations were met. Future clients will benefit from working with them.
Michał Domachowski
Solution Train Engineer, Currenda

Support contract introduction process steps:

How we create our cooperation agreement.

Gathering requirements

Deep understanding of your unique needs.

The offer preparation

Crafting a tailored support proposal.

Adjustments and (or) negotiations

Collaborative discussions to meet your expectations.

Contract draft consultations

Detailed negotiations on contract terms.

Agreement sign-off

We establish our partnership.

Kick-off meeting

Launching our collaborative efforts.

Continuous communication

Ongoing transparency and responsiveness in your support process.

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Your Atlassian support experts

Atlassian Cloud Specialized badge

Schedule a consultation

Book a consultation

Contact our consultant

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Sara Binerowska

Senior Account Executive | Atlassian Services

Our consultant is at your disposal from 9 AM to 5 PM CET working days from Monday to Friday for any additional questions.