Atlassian training for teams led by a Platinum Solution Partner

We provide practical, scenario-based training for users, admins, and leaders – onsite or virtual, global or regional.

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Atlassian training services backed by certifications

Recognition and expertise:
Double Platinum Partner (Solution and Marketplace)
Finalist for Atlassian Partner of the Year 2024–2025 (Emerging Markets)
Extensive experience with Jira, Confluence, Jira Service Management, and Assets
50+ Atlassian-certified professionals across all key products
Comprehensive support ecosystem:
Full-service offering covering audits, licensing, implementations, migrations, integrations, and custom app development
22,500+ app installations on the Atlassian Marketplace
More than 11 million end users supported globally

Services Atlassian training partner can help you with

Atlassian training scenarios we cover

Onboard after migration
What changed in Cloud vs. Server/Data Center so users and admins can work without confusion.
Run role-based quick starts, cheat sheets, and office hours in the first weeks after go-live.
Role-based enablement
Courses for agents, project leads, approvers, space owners, and org/admin roles – each with clear do/don’t practices.
Set guardrails for permissions, naming, request types, page templates, and change controls.
Admin upskilling
Jira admin deep dive: schemes, workflows, custom fields, permissions/notifications, and safe automation at scale.
JSM admin essentials: request types, forms, SLAs, queues, approvals, Assets/CMDB, incident/change/problem.
Service teams training (Jira Service Management)
Agents: triage in queues, priorities, SLAs, runbooks, knowledge suggestions, and chat/virtual agent basics.
Leads: reports and dashboards, capacity views, major incident comms, and change gating.
Agile delivery training (Jira Software)
Scrum/Kanban in practice: boards, backlogs, sprints, WIP limits, estimation, and releases/versions.
Planning at scale: Advanced Roadmaps basics, dependencies, team capacity, and cross-team visibility.
Knowledge management (Confluence + JSM KB)
Build useful spaces: templates, labels, permissions, page lifecycle, and review cadences.
Deflect tickets: link KB to JSM portals, measure helpfulness, and improve search with clear titles/tags.
Train-the-trainer
Equip champions with slide decks, facilitator notes, demo scripts, and hands-on labs.
Create a repeatable program: cohorts, recordings, feedback loops, and simple badging/certificates.
Custom labs & integrations
Hands-on labs in your sandbox/data with key apps: Automation, Assets, Tempo, Zephyr, ScriptRunner.
Integration scenarios: Jira + Bitbucket/Git, CI/CD, Statuspage, identity/SSO (Atlassian Access), with guardrails.

The value you get from Atlassian training services

Skills and improvements delivered

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Faster time to proficiency

New users complete core tasks (create issues, move work, comment) on day one, not week three. Teams run their first sprint or service queue confidently within the first 1–2 weeks.
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Higher adoption and consistency

Shared ways of working: standard boards, request types, templates, and naming – less variance across teams. Fewer “side tools” and duplicate trackers as people trust Jira/Confluence/JSM for daily work.
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Reduced admin rework

Fewer misconfigurations: cleaner schemes, controlled custom fields, and safer automation rules. Lower support load as “how do I…?” tickets drop and updates follow agreed patterns.
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Better SLA and audit readiness

Agents understand queues, priorities, and handoffs – less SLA breach risk. Documented processes and permission hygiene make audits and reviews faster and simpler.
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Reusable materials

Role-based decks, step-by-step guides, and quick-reference checklists your team can reuse. Optional session recordings for new-hire onboarding and refreshers.
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Measurable progress

Pre/post assessments show skill lift; course feedback highlights gaps to close. Simple dashboards track adoption signals (usage, ticket deflection, sprint health) over time.
Atlassian training partner: training process
Our Atlassian training delivery process
Discovery & goals
  • We: Map roles, tools, and outcomes; review your instance, policies, and constraints;
    confirm success metrics.
  • You: Name stakeholders, share read-only access/schemas, and provide any existing
    workflows or training materials.
Curriculum design
  • We: Build role-based course outlines, durations, and formats (onsite/virtual,
    languages); propose a schedule.
  • You: Confirm priorities, audience sizes, and availability; approve the plan and
    preferred delivery mix.
Tailored labs
  • We: Create hands-on exercises using your projects/spaces, issue types, SLAs, and
    guardrails; prep sandboxes.
  • You: Provide sample data or a safe test environment; validate scenarios match real
    work.
Delivery
  • We: Run live sessions with Q&A, capped class sizes; record where allowed; provide
    decks and lab guides. 
  • You: Ensure attendee attendance, tools access, and comms; nominate champions
    for follow-ups.
Assess & certify
  • We: Run pre/post checks, share results, and issue attendance certificates or badges
    as required.
  • You: Encourage completion of assessments; confirm any compliance or HR
    documentation needs.
Handover & support
  • We: Deliver recordings, quick-reference sheets, and a plan for refreshers or
    train-the-trainer.
  • You: Store materials where teams can find them; schedule refreshers and new-hire
    onboarding sessions.

Contact us and tell us about your teams, tools and goals

Book your Atlassian training consultation

Book a consultation

We will reply in 24 hours with detailed information. Our expert will invite you for a meeting (or e-mail you) to determine the exact scope of your needs.

Call our consultant

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Katarzyna Dorosz-Żurkowska

Head of Atlassian Services

Our consultant is at your disposal for any additional questions.

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FAQ about Atlassian training services

  • Can you tailor the training to our setup?

    Yes. Every session is based on your actual Jira, Confluence, or JSM configuration. We use your fields, workflows, SLAs, and permissions so everything feels familiar and immediately useful.

  • Do you provide training materials and recordings?

    Absolutely. Participants receive slide decks, quick-reference sheets, and optional recordings (where policy allows). These are ready for reuse in onboarding or refreshers.

  • Can we host the training onsite or remotely?

    Both options are available. We deliver virtual sessions globally and onsite training regionally.

  • Do you offer ongoing enablement or refresher sessions?

    Yes. We can design quarterly refreshers, onboarding series, or custom labs for new hires, feature releases, or process updates.

  • Do you have security/compliance documentation we can use for vendor due diligence (audits, certifications, privacy)?

    Yes. Deviniti’s Trust Center provides downloadable security and compliance documentation for vendor due diligence, including:

    • ISO/IEC 27001 certificate (ISMS)
    • ISO/IEC 27017 certificate (cloud security controls guidance)
    • SOC 2 Type 1 report
    • Privacy & Security Overview
    • CAIQ Lite – Apps (Cloud Security Alliance questionnaire)
    • Cloud Hosting Locations & Data Residency Options
    • Information Security Policy (AUP)

    For GDPR due diligence, Deviniti provides a Data Processing Agreement (DPA) under GDPR Article 28. As a general rule, personal data processing takes place within the EU/EEA. Where international transfers are necessary, Deviniti uses lawful transfer mechanisms (e.g., EU adequacy decisions and Standard Contractual Clauses) with additional safeguards. For products that support it, you can also choose service delivery exclusively via infrastructure located in the EEA.