Atlassian (Jira) implementation

Consulting and workshops

We will analyze the ways your teams work, focusing on how they can do it better within Atlassian tools.

This includes defining performance KPIs (like incident resolution time, request response time, and SLA adherence), as well as establishing reporting mechanisms within Jira to track them.

System analysis

We will examine your current tool stack, whether it’s about looking for Jira integrations or transferring functionality from other solutions to Jira.

We will also consider the best hosting options and infrastructure that will suit your needs.

Business case

We will create a document outlining the agreed requirements and the implementation plan along with the project timeline and cost estimation.

This also includes any necessary integrations with non-Atlassian tools.

Environment setup

We will set up a new environment with Jira and related Atlassian Marketplace apps.

We will also configure user access and permissions, and plan data migration if necessary.

Testing will ensure stability before deployment and a smooth transition.

Project configuration

We will execute the implementation plan by configuring Atlassian Jira according to your business requirements.

This includes setting up projects, boards, issue types, and workflows, as well as integrating Marketplace apps and external tools to ensure smooth operation.

Reporting and dashboards

We will prepare a sample dashboard to present useful data such as the number of tickets in progress or sprint burndown.

Over time, we can add more options to help you monitor your teams’ performance and KPIs.

Marketplace app selection

If needed, we will help you select Atlassian Marketplace apps aligned with your specific needs.

We can also support you with implementing them to ensure proper configuration.

Integration support

We can help you integrate your Jira with other Atlassian tools.

If you’d like to integrate Jira with the rest of your stack, we will handle this process as well.

This will ensure flawless communication between various solutions.

Automation and scripting

We can help you eliminate certain menial tasks and speed up workflows with automation and scripting.

Examples include automatic closure of resolved tickets, or change of submission status when the submitter changes it.

You can also count on the automatic creation of a page containing information about specific incidents within your knowledge base.

Project documentation

We will prepare a handy user manual to support your work with your new Jira instances.

The delivered documentation will include information about processes implemented in Jira to make it easier for users to use the system.

Post-implementation support

Once your implementation is complete, we will provide ongoing support to ensure that your instance is working correctly.

You can contact us with any issues, and we will respond promptly.

Jira training

Learn to manage all your company-specific processes in Jira for improved efficiency.

Our experts will show you the flexibility and capabilities of Jira that will let you greatly accelerate your work.

PMO/PPM implementation

We will help you implement capacity management as an Atlassian tool feature.

You will get a high-level overview of all your projects and their contribution to the business goals.

IT service desk integration

We can help you improve IT service management processes.

This can involve integrating tools to improve incident management, request fulfillment, and service level management processes.

ITSM support

We can support you with setting up and implementing ITSM within your company.

We can also help you align your ITSM practices with ITIL best practices (assessment, implementation roadmaps, training programs).

Long-term support

We can help you with any discrepancies between the tool functionalities and your expectations or business goals.

We will make sure your Jira is always fully operational and remain in contact with you to confirm it.

License management

Get competitive pricing, entire license stacks under one invoice, and timely reminders or special offers.

Our license management services will ensure that you always have the most optimal license in terms of costs and service.

Confirmed Atlassian expertise

We have 17 years of experience as an Atlassian Solution Partner and 50+ technical experts holding at least two Atlassian Certified Professional (ACP) certificates.

Cross-domain experience

Our team offers cross-domain product, technical, and business process expertise.

Enterprise IT support

We specialize in supporting IT departments of enterprises with 200-1,000+ employees and significant scale of operations.

Quick response

We will respond to your inquiry within 24 hours on working days.

Fast execution

We take on the project within 5 working days upon setting the scope.

Seamless communication

Deviniti can guarantee seamless communication with the project team regardless of your time zone.

Regular meetings and updates on your selected communication platform are our standard.