Atlassian Licenses

In mid-October 2020, Atlassian announced that it would be withdrawing Server version licenses. There are still Data Center, and Cloud licenses that you can migrate to.

Important dates:

We offer free Jira consultations about Atlassian licensing and are ready to answer all your questions concerning migrating to Cloud or Data Center.

Both types of licenses are hosted on the client's infrastructure. The difference is that the Data Center provides high availability and large-scale performance for mission-critical Atlassian applications.

The Data Center allows you to run applications in a cluster with multiple nodes and a load balancer in order to distribute traffic/load. Additional advantages of the Data Center liecensing include:

Cloud licenses are subscriptions hosted in the Atlassian infrastructure, and Server licenses are hosted in the Client’s infrastructure.

Therefore, the advantage of Cloud is the reduction of costs related to the administration of tools, because Atlassian hosts, sets up, secures, and protects the Cloud environment for us. Additionally, the version upgrade for the Cloud license is also made by Atlassian.

In addition, Cloud is available in annual (size thresholds) and monthly payments (payment for a single user), as well as various plans depending on functional needs and capacity, that affect a particular Jira license cost.

The individual Jira Cloud license plans differ from each other by:

Yes, it is possible to increase the number of licenses you have.

However, remember that when expanding the master license, you also need to increase the size of the plugins to keep them functional.

For Server licenses, it is best to increase the number of users as close as possible to the end of the support period. The price is calculated proportionally for the time remaining until the end of the subscription.

Yes, it is possible to reduce the number of licenses you have.

For Cloud, all licenses expire on the same date, even if the additional license was purchased during the subscription period.

For Server and Data Center licenses, this date alignment can be done as part of a transaction - for example, when renewing.

According to Atlassian's policy, plugins must be purchased at least in the same size as the main license to work (if you have several Jira on one instance, the plugin must match the size of the largest one). So it is necessary to buy a plugin for all users.

Per-user payment is only available for monthly Cloud licenses. For Server, Data Center, and annual Cloud licenses, there are size thresholds set by Atlassian, and it is not possible to increase a given threshold by a single user. Atlassian products, including Jira, license cost per user may be calculated taking into account the number of users and a chosen license plan.

Confluence and Jira are separate Atlassian master licenses. The size of either one does not affect the size of the other. Confluence and Jira licenses can be purchased in different sizes.

Jira Service Management is licensed per Agent - the person handling customer requests. Customers have access to requests through the Customer Portal, and their number does not affect the license size - when purchasing a license for the required number of Agents, you get an unlimited number of customer accesses through the Customer Portal.

In Atlassian Access, a paid account is any domain-managed account that has access to Jira Software, Jira Work Management, Confluence, Bitbucket, Jira Service Management (agents only), or Trello. When a user has access (even for free) to any of these products, they are considered to be chargeable.