Freshservice to Jira Service Management migration services for busy IT teams
From discovery to hypercare, we move your data and workflows into Jira Service Management with proven methods.
you can trust our experts
Freshservice to Jira Service Management migration handled by specialists
Freshservice to Jira service management migration tasks we can help you with
Freshservice migration workflows we tackle
We review your Freshservice setup, current ITSM processes, and existing Atlassian footprint.
You provide admin access (or exports), key stakeholders, and examples of priority workflows and reports.
- We design target JSM projects, request types, workflows, SLAs, fields, and integrations based on your needs.
- You review and approve the blueprint, confirm scope, and flag any compliance or regional constraints.
- We configure Jira Service Management, set up automations, and run one or more test data migrations.
- You run UAT with agents and process owners, logging feedback on queues, forms, and reporting.
- We lock in data scope, freeze windows, cut-over steps, and communication and rollback plans.
- You confirm impacted teams, schedule change windows, and align internal comms and training.
- We execute the Freshservice to JSM migration, monitor data quality, and fix issues in real time.
- You coordinate agent switch-over, update links and portals, and support users during the transition.
- We provide post-go-live support, optimize queues and SLAs, and finalize documentation and admin guides.
- You sign off on the migration, take over day-to-day ownership, and decide on any follow-on improvements.
Tell us about your setup and timelines
Book your Freshservice to JSM migration consultation
Book a consultation
We will reply in 24 hours with detailed information. Our expert will invite you for a meeting (or e-mail you) to determine the exact scope of your needs.
Call our consultant
Katarzyna Dorosz-Żurkowska
Head of Atlassian Services
Our consultant is at your disposal for any additional questions.
FAQ: Freshservice to Jira Service Management migration
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How long does the migration usually take?
It depends on how much data you have and how complex your workflows are. Most migrations take a few weeks from discovery to cut-over. We set clear timelines after the scoping call, so you always know what’s happening and when.
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Will we lose any ticket history or SLAs?
No. We bring over tickets, conversations, attachments, and as much SLA data as the APIs allow. Your agents can still see who handled the request, how long it took, and any important context. Nothing resets or disappears when you switch tools.
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Can you recreate our Freshservice workflows in JSM?
Yes. We translate your Freshservice automations, request types, and forms into the JSM way of working. While doing this, we also remove outdated steps and duplicated fields. You end up with a cleaner setup that matches how your teams work today.
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Will the migration disrupt our support teams?
We plan the cut-over carefully to avoid downtime. Test migrations help us confirm everything works before going live, and we time the switch so agents can pick up tickets in JSM right away. Most teams experience a smooth handoff with minimal interruption.
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Can you connect JSM with Jira Software and Confluence for us?
Absolutely. Many teams migrate specifically to unify IT, Dev, and business in one place. We set up linking between incidents/requests and development tasks, and we attach your Confluence knowledge base so users find answers faster.
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What happens to Freshservice after the migration?
We help you close it down safely. Together we validate data in JSM, decide what should stay as an archive, and make sure you still meet audit or reporting requirements. You can retire Freshservice without losing anything important.
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Do we need a lot of internal resources to support this project?
Not really. We designed the process to work well for busy IT teams. You tell us your priorities, review key decisions, and test the staging environment. We handle the technical work, configurations, scripts, and actual data moves.
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What kind of support do we get after go-live?
We stay with you during hypercare to make sure everything runs smoothly. We adjust queues, fine-tune SLAs, fix edge cases, and help agents settle into the new tool. When things are stable, we hand over documentation and admin guides so your team can take ownership comfortably.
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Do you have security/compliance documentation we can use for vendor due diligence (audits, certifications, privacy)?
Yes. Deviniti’s Trust Center provides downloadable security and compliance documentation for vendor due diligence, including:
- ISO/IEC 27001 certificate (ISMS)
- ISO/IEC 27017 certificate (cloud security controls guidance)
- SOC 2 Type 1 report
- Privacy & Security Overview
- CAIQ Lite – Apps (Cloud Security Alliance questionnaire)
- Cloud Hosting Locations & Data Residency Options
- Information Security Policy (AUP)
For GDPR due diligence, Deviniti provides a Data Processing Agreement (DPA) under GDPR Article 28. As a general rule, personal data processing takes place within the EU/EEA. Where international transfers are necessary, Deviniti uses lawful transfer mechanisms (e.g., EU adequacy decisions and Standard Contractual Clauses) with additional safeguards. For products that support it, you can also choose service delivery exclusively via infrastructure located in the EEA.