HR Service Desk implementation that brings order to HR requests
We design and implement an HR service desk in Jira Service Management and Confluence, ready for enterprise scale.
You can trust our experts
HR Service Desk implementation backed by certifications
HR service desk tasks we can help you with
HR request flows we design
- We map HR request channels, volumes and pain points with HR, IT and stakeholders.
- You provide current examples, system access and compliance constraints.
- We design request types, workflows, forms, SLAs, queues, and the Confluence structure for HR knowledge.
- You confirm scope for phase one (which HR processes to include), mandatory data, and approval rules.
- We configure JSM projects, portals, automations, permissions, and Confluence spaces to match the design.
- You grant admin access, share existing groups/roles, and validate any required integrations.
- We run end-to-end tests, refine flows based on feedback, and train HR agents and key IT users.
- You provide a pilot group, schedule the go-live window, and support internal communication to employees.
- We document the setup, share admin and “how to” guides, and propose a roadmap for future enhancements.
- You nominate internal owners for the HR service desk and decide on any ongoing support from our team.
We design and implement an HR service desk in Jira Service Management and Confluence
Book your free consultation about HR Service Desk implementation
Book a consultation
We will reply in 24 hours with detailed information. Our expert will invite you for a meeting (or e-mail you) to determine the exact scope of your needs.
Call our consultant
Katarzyna Dorosz-Żurkowska
Head of Atlassian Services
Our consultant is at your disposal for any additional questions.
FAQ: HR Service Desk implementation
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Can you migrate our existing HR requests or FAQs?
Yes. We can import HR tickets, recreate forms, and move your HR FAQ/policy content into Confluence with templates and labels for easy maintenance.
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Is sensitive HR data protected inside Jira Service Management?
Yes. We configure roles, permissions and issue security so only HR sees sensitive data. IT and managers see only the fields needed for their tasks.
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Can we integrate the HR service desk with our HRIS or identity tools?
Yes. We support optional integrations such as SSO, user directory sync, and HR system triggers for onboarding/offboarding tasks.
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Will our HR team be able to maintain the setup afterward?
We provide configuration documentation, admin guides and governance rules so your team can safely add request types, knowledge articles and workflow changes.
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Do you have security/compliance documentation we can use for vendor due diligence (audits, certifications, privacy)?
Yes. Deviniti’s Trust Center provides downloadable security and compliance documentation for vendor due diligence, including:
- ISO/IEC 27001 certificate (ISMS)
- ISO/IEC 27017 certificate (cloud security controls guidance)
- SOC 2 Type 1 report
- Privacy & Security Overview
- CAIQ Lite – Apps (Cloud Security Alliance questionnaire)
- Cloud Hosting Locations & Data Residency Options
- Information Security Policy (AUP)
For GDPR due diligence, Deviniti provides a Data Processing Agreement (DPA) under GDPR Article 28. As a general rule, personal data processing takes place within the EU/EEA. Where international transfers are necessary, Deviniti uses lawful transfer mechanisms (e.g., EU adequacy decisions and Standard Contractual Clauses) with additional safeguards. For products that support it, you can also choose service delivery exclusively via infrastructure located in the EEA.