IT asset management implementation built on Atlassian for service and support teams

We design and implement a complete digital asset management solution on Atlassian, so IT always knows where everything is.

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IT asset management implementation backed by certifications

Recognition and expertise:
Double Platinum Partner (Solution and Marketplace)
Finalist for Atlassian Partner of the Year 2024–2025 (Emerging Markets)
Extensive experience with Jira, Confluence, Jira Service Management, and Assets
50+ Atlassian-certified professionals across all key products
Comprehensive support ecosystem:
Full-service offering covering audits, licensing, implementations, migrations, integrations, and custom app development
22,500+ app installations on the Atlassian Marketplace
More than 11 million end users supported globally

asset management tasks we can help you with

IT asset management scenarios we solve

Map all IT assets in one place
Build a single asset structure in Atlassian for hardware, software, SaaS, licenses, and services.
Define relationships between assets (e.g., laptop → user → service) so impact is clear at a glance.
Link assets to Jira tickets
Add asset fields and lookups to Jira Service Management so agents can quickly select the right item.
Show full asset history on the ticket (incidents, changes, owners) to speed up diagnosis.
Standardise request & approval flows
Set up request types and forms for hardware, software, and SaaS with required details up front.
Configure approvals, SLAs, and stock/budget checks so nothing slips through or stalls.
Support audits and compliance
Use Atlassian reports and filters to show who has which device, license, or access.
Track approvals and changes per asset to answer audit questions with evidence, not guesswork.
Prepare for cloud and tool changes
Model which services depend on which systems, integrations, and vendors inside your asset data.
Use this view to plan migrations and upgrades with clear impact and rollback options.
Retire and refresh assets on time
Track purchase dates, warranties, and license terms to know what is due for renewal or end-of-life.
Trigger queues or automation when assets need replacement, reclamation, or disposal.

The value our clients confirm

What you get from our IT asset management implementation

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Single, trusted source of IT asset data

Move from scattered spreadsheets, local lists, and memory to one shared Atlassian view. Give IT, security, and finance the same numbers so decisions are based on consistent data.
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Faster incident and request resolution

Let agents see asset details, history, and owner in the ticket instead of chasing extra info. Cut back-and-forth with users and reduce time to resolve common hardware and software issues.
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Lower license and hardware waste

Spot unused or duplicate licenses and devices so you can reclaim or cancel them. Use simple reports to back renewal and purchase decisions with data, not rough estimates.
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Stronger audit readiness

Keep a clear record of who owns each asset and when access or changes were approved. Answer audit and security questions quickly using filters and dashboards, not manual hunts.
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Less risk during change and outages

Understand which services and teams depend on a given system before you touch it. Reduce surprises during incidents by knowing which assets are involved and who to involve.
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Foundation for ITSM maturity

Align your asset data with ITIL practices like CMDB, change, and problem management. Make it easier to add modules later (e.g., change enablement, problem analysis) on solid data.
IT asset management implementation: process
How we run your IT asset management implementation
Discovery & current-state review
  • Review how you track assets today (tools, exports, CMDBs, spreadsheets) and where it breaks down.
  • Agree on goals, scope, owners, and constraints, including timelines, regions, and compliance requirements.
Design the asset model in Atlassian
  • Define asset types, attributes, and relationships that match your environment and reporting needs.
  • Validate the design with your IT and support leads so it works in real life, not just on paper.
Data preparation & migration
  • Map and clean existing data, resolve duplicates, and fill critical gaps before import.
  • Run test imports in non-production, validate with your team, then promote into production.
Workflow & integration setup
  • Connect assets to Jira request types, forms, queues, and SLAs so they show up where work happens.
  • Integrate with key tools (e.g., HR, MDM, monitoring, procurement) where it adds clear value.
Training & handover
  • Train agents, admins, and process owners on how to use and maintain the asset solution.
  • Provide clear documentation on data standards, roles, and common admin tasks.
Stabilization & optimization
  • Monitor early usage, gather feedback, and fix issues with data quality or process fit.
  • Suggest and implement small improvements (reports, automations, fields) once the basics are stable.

Contact us about IT asset implementation

Book your free consultation about IT asset management implementation

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We will reply in 24 hours with detailed information. Our expert will invite you for a meeting (or e-mail you) to determine the exact scope of your needs.

Call our consultant

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Katarzyna Dorosz-Żurkowska

Head of Atlassian Services

Our consultant is at your disposal for any additional questions.

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FAQ about IT asset management implementation

  • How long does an IT Asset Management implementation usually take?

    Timelines vary depending on the size of your environment, how many data sources you have, and the quality of your current asset records. Most teams can expect a complete implementation within several weeks. The process moves smoothly because we follow a clear sequence (from discovery, to modelling your asset structure, to data migration and training) so you always know exactly where the project stands.

  • We currently track assets in spreadsheets and scattered tools. Can you migrate all of that into Atlassian?

    Yes. We can work with spreadsheets, exports, MDM systems, CMDBs, and other tools you rely on today. During migration, we help clean duplicates, fix broken data, and fill essential gaps before import. After testing the structure in a safe environment, we only promote it to production once your team confirms everything matches reality.

  • What if we don’t have a formal asset structure or naming convention yet?

    That’s very common, and it’s not a blocker. Part of the engagement involves designing an asset model that fits your environment, hardware, software, SaaS, licenses, services, and relationships between them. We guide you through defining types, attributes, and standards that are easy to maintain over time, even if you’re starting from a very informal system.

  • Can this solution integrate with our existing tools like HR systems, MDM, monitoring, or procurement?

    Yes. Integrations are included when they provide clear value for your workflows. Whether you need new laptops from procurement to flow into the asset database, or HR to automatically assign devices during onboarding, or monitoring tools to reflect system dependencies, we can connect the pieces so asset data stays accurate without manual work.

  • Will this help with audits, compliance checks, and access reviews?

    Definitely. The implementation includes clear ownership tracking, approval histories, and change records for each asset. Filters and dashboards allow you to answer audit questions with exact evidence instead of searching through email threads or spreadsheets. This reduces audit stress and ensures compliance processes rely on consistently accurate data.

  • Is this suitable for teams planning a Cloud migration or system upgrade?

    Yes. Mapping asset relationships and service dependencies gives you a clear view of what relies on what, which makes planning migrations or upgrades far less risky. You’ll know which integrations, teams, or services could be affected before you make changes, and you can plan proper rollback or fallback options with confidence.

  • Do you have security/compliance documentation we can use for vendor due diligence (audits, certifications, privacy)?

    Yes. Deviniti’s Trust Center provides downloadable security and compliance documentation for vendor due diligence, including:

    • ISO/IEC 27001 certificate (ISMS)
    • ISO/IEC 27017 certificate (cloud security controls guidance)
    • SOC 2 Type 1 report
    • Privacy & Security Overview
    • CAIQ Lite – Apps (Cloud Security Alliance questionnaire)
    • Cloud Hosting Locations & Data Residency Options
    • Information Security Policy (AUP)

    For GDPR due diligence, Deviniti provides a Data Processing Agreement (DPA) under GDPR Article 28. As a general rule, personal data processing takes place within the EU/EEA. Where international transfers are necessary, Deviniti uses lawful transfer mechanisms (e.g., EU adequacy decisions and Standard Contractual Clauses) with additional safeguards. For products that support it, you can also choose service delivery exclusively via infrastructure located in the EEA.