Atlassian & Jira asset management for clear, accurate, up-to-date inventory

Yes. Our approach is built on Jira Service Management Assets (CMDB). That’s where we model, clean, and automate your inventory. If your team already uses JSM, we can improve your current setup and connect external data sources.

If you don’t have JSM yet, we’ll help you choose the right plan and prepare your environment, so the asset management setup fits your ITSM goals from day one.

Out of the box, Jira Service Management gives you the tools, but not the structure. We design that structure with you: what to track, how it connects, who owns it, and how to keep it clean. You get a governed, automated CMDB with lifecycle rules, ownership standards, and workflows tied to incidents, changes, and requests. In short: JSM gives you Assets; we turn it into a system your teams can actually rely on.

We can connect most tools that store asset or user data, like SCCM, Intune, Jamf, Snow, or even spreadsheets. During onboarding, we review your current sources, clean duplicates, and define which system becomes your “source of truth”.

Once connected, we automate syncs and updates, so you don’t need to manually import data again. Everything stays consistent across systems.

A typical project takes around 6-8 weeks from kickoff to handover. That includes CMDB design, data import, automation rules, and training. You’ll start seeing value early. Once your data is cleaned and relationships are mapped, agents can already link tickets to the right assets and spot dependencies. By the end, you get a fully operational, well-documented setup ready for everyday use.

You’ll receive all documentation, admin training, and a clear ownership plan for your CMDB. That means your team can manage and extend it confidently on their own.

If you’d rather have ongoing support, we also offer hypercare and managed service options, from regular data health checks to workflow adjustments and integration updates as your environment evolves.

Yes. Deviniti’s Trust Center provides downloadable security and compliance documentation for vendor due diligence, including:

• ISO/IEC 27001 certificate (ISMS)
• ISO/IEC 27017 certificate (cloud security controls guidance)
• SOC 2 Type 1 report
• Privacy & Security Overview
• CAIQ Lite – Apps (Cloud Security Alliance questionnaire)
• Cloud Hosting Locations & Data Residency Options
• Information Security Policy (AUP)

For GDPR due diligence, Deviniti provides a Data Processing Agreement (DPA) under GDPR Article 28. As a general rule, personal data processing takes place within the EU/EEA. Where international transfers are necessary, Deviniti uses lawful transfer mechanisms (e.g., EU adequacy decisions and Standard Contractual Clauses) with additional safeguards. For products that support it, you can also choose service delivery exclusively via infrastructure located in the EEA.