Jira automation & workflow services for teams that need fewer clicks and faster flow
We map your process, build clean automations, and remove manual steps without breaking reporting.
You can trust our experts
Jira automations & workflows services backed by certifications
jira automation & workflow services we can help you with
Workflows we automate
- We do: review projects, queues, SLAs, current rules; map top 3–5 flows and pain points; note quick wins.
- You provide: admin access, sample projects, key stakeholders; confirm goals and any compliance limits.
- We deliver: target workflow diagrams, rule catalog, naming/ownership model, rollback plan, and metrics to track.
- We decide together: required fields, status model, SLAs, approval paths, and what stays manual vs. automated.
- We build: workflows, custom fields, and automation rules with tests for volume, loops, and rate limits.
- You help: supply test users/data; validate key paths and edge cases before we move on.
- Pilot: release to one team, define success measures (e.g., TTR, reopen rate), collect feedback, refine.
- Enablement: short runbooks, quick videos, and admin/agent training with “how to own this” guidance.
- Go-live: staged release in a change window; backup, monitoring, and fallback ready; comms to users.
- Handover: ownership matrix, alerting rules, and maintenance schedule so your team can run it day-to-day.
- Operate: weekly health checks, fix noisy rules, tune SLAs, and address the enhancement backlog.
- Prove value: report before/after metrics (clicks saved, TTR, SLA hit rate) and agree next improvements.
Contact us about Jira Automation & workflow services
Book your free consultation about Jira automation and workflow
Book a consultation
We will reply in 24 hours with detailed information. Our expert will invite you for a meeting (or e-mail you) to determine the exact scope of your needs.
Call our consultant
Katarzyna Dorosz-Żurkowska
Head of Atlassian Services
Our consultant is at your disposal for any additional questions.
FAQ about Jira automation and workflow
-
What kind of teams is this service for?
Our Jira automation & workflow Services are built for teams that already use Jira but feel they’re doing too many manual clicks: support, ITSM, development, or operations. If you’re spending time chasing approvals, updating fields, or moving tickets through repetitive steps, this service helps you cut that noise. We make sure automations fit your process, not the other way around.
-
How do you make sure automations don’t break our existing setup or reports?
We start with a full process review, looking at your workflows, rules, and reports to spot dependencies and fragile points before building anything. All changes are built and tested in a sandbox, following naming conventions and ownership rules, so you keep clean reporting and stable automations. We also include rollback plans and health checks so nothing runs wild in production.
-
Can you help if we already have some automations set up?
Absolutely. Many clients come to us with a mix of working and broken rules. We review what’s there, fix what’s worth keeping, and remove duplicates or conflicting logic. The goal is to make your automation layer clean, reliable, and scalable without losing what already works.
-
What’s the ROI or outcome we can expect?
Teams that go through this process usually see:
- 30-50% fewer manual actions per ticket (less clicking and data entry)
- Shorter time-to-first-response and fewer SLA breaches
- Cleaner dashboards and audits since fields and states are standardized
And maybe most importantly happier agents who spend time solving, not updating.
You’ll also get before/after metrics (clicks saved, SLA hit rate, TTR) so you can show the value internally.
-
Why should we choose Deviniti for Jira automation and workflow?
Because we’ve been building in Jira for over a decade. Our team includes certified Jira administrators and solution architects who’ve automated workflows for enterprises, service desks, and DevOps teams across industries. We design stable, audit-ready automations that scale as your instance grows. Every project includes standards for naming, ownership, and versioning, so your setup stays clean even after we hand it over.
In short: you get automations that save time and survive the next Jira upgrade.
-
Do you have security/compliance documentation we can use for vendor due diligence (audits, certifications, privacy)?
Yes. Deviniti’s Trust Center provides downloadable security and compliance documentation for vendor due diligence, including:
- ISO/IEC 27001 certificate (ISMS)
- ISO/IEC 27017 certificate (cloud security controls guidance)
- SOC 2 Type 1 report
- Privacy & Security Overview
- CAIQ Lite – Apps (Cloud Security Alliance questionnaire)
- Cloud Hosting Locations & Data Residency Options
- Information Security Policy (AUP)
For GDPR due diligence, Deviniti provides a Data Processing Agreement (DPA) under GDPR Article 28. As a general rule, personal data processing takes place within the EU/EEA. Where international transfers are necessary, Deviniti uses lawful transfer mechanisms (e.g., EU adequacy decisions and Standard Contractual Clauses) with additional safeguards. For products that support it, you can also choose service delivery exclusively via infrastructure located in the EEA.