Jira backup and recovery services for Cloud and Data Center

We set recovery targets (RPO/RTO), automate backups, and drill restores for Jira Cloud or Data Center.

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you can trust our experts

Enterprise-grade support backed by Atlassian certifications

Recognition and expertise:
Double Platinum Partner (Solution and Marketplace)
Finalist for Atlassian Partner of the Year 2024–2025 (Emerging Markets)
Extensive experience with Jira, Confluence, Jira Service Management, and Assets
50+ Atlassian-certified professionals across all key products
Comprehensive support ecosystem:
Full-service offering covering audits, licensing, implementations, migrations, integrations, and custom app development
22,500+ app installations on the Atlassian Marketplace
More than 11 million end users supported globally

Jira backup and recovery services

Backup and recovery work we deliver

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Set policy & targets

Translate business criticality into clear RPO/RTO per project/service; document owners and SLAs. Create a decision tree for restore vs. hotfix, including comms and approval paths.
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Automate backups

Select and configure tooling (native exports, APIs, vetted vendors) with encryption, retention, storage location. Add monitoring and alerts; verify job success and data integrity with least-privilege access.
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Restore with confidence

Build runbooks for project-level, instance-level, and point-in-time restores, including configs and attachments. Perform scheduled test restores in a sandbox; time the process and close gaps.
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JSM specifics

Back up JSM objects: request types, SLAs, queues, forms, workflows; map dependencies. Validate restore steps so agent views, portals, and email channels return with correct permissions.
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Apps & limits

Inventory Marketplace apps, their data locations, and backup coverage; document gaps. Propose workarounds: exports, vendor backups, config-as-code for critical add-ons.
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Roll back broken configurations

Snapshot and compare schemes/workflows/screens/permissions; revert safely. Add pre-change backups and change windows to reduce impact of bad deploys.
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Undo bulk updates & automation mistakes

Find affected issues via logs/JQL; restore prior values from backups or audit trails. Add guardrails: dry runs, rate limits, approvals for high-impact rules or scripts.
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Monitor backup health

Build dashboards for status, size, duration, retention age, errors. Alert on failures and policy drift; auto-create Jira issues for follow-up.

Clear backup and recovery plan

What you’ll walk away with

Agreed recovery targets
Set RPO (how much data you can lose) and RTO (how long you can be down) per project/service, signed off by owners.
Publish targets in the runbook and a simple dashboard; use them in drills and incident calls.
Reliable backups
Scheduled, encrypted backups with clear retention by data class and region; immutable/offsite copy where required.
Least-privilege access, monitoring, and alerts.
Proven restores
Step-by-step playbooks for project, instance, and point-in-time restores, including configs and attachments.
Quarterly test restores in a sandbox; time the process, fix gaps, and record results.
Faster incident response
Defined roles (owner, approver, executor), on-call paging, and an escalation tree that’s easy to follow.
Pre-approved actions and a restore decision tree to cut handoffs and waiting.
Audit-ready evidence
Reports showing backup success, retention, access, and drill outcomes; full change history kept.
Downloadable artifacts: policy, runbooks, test logs, approvals—mapped to your compliance controls.
Simple and transparent process
Step-by-step delivery
Discovery
  • Map your Jira Cloud/Data Center and JSM: size, critical projects, custom fields, apps, integrations, SLAs, and compliance needs.
  • Confirm constraints and owners: regions, retention rules, IAM model, change windows, and success criteria.

 

Design
  • Define the target backup/recovery architecture: tooling, schedules, storage/encryption, monitoring, and least-privilege access.
  • Document policy and runbook outline: RPO/RTO per service, retention by data class, restore decision tree, comms plan.

 

Implement
  • Configure backup jobs for Cloud/DC and JSM objects; set retention, encryption keys, alerts, offsite/immutable copies.
  • Enable dashboards and audit logs; add pre-change snapshots for high-risk config or schema updates.

 

Validate
  • Run table-top and live sandbox restores (project, instance, point-in-time); measure against RPO/RTO targets.
  • Fix gaps and finalize runbooks, access lists, and templates; obtain stakeholder sign-off. 
Drill
  • Schedule periodic restore drills (mass delete, config corruption, ransomware); record outcomes and timings.
  • Train admins and on-call teams; update runbooks and create a clear action report after each drill.
Operate (optional)
  • Provide managed backup ops: monitor health, investigate failures, rotate keys/access, and handle updates.
  • Deliver monthly/quarterly reports, run scheduled drills, and review RPO/RTO and retention with stakeholders.

Get a backup readiness assessment

Book a scoping call

We will reply in 24 hours with detailed information. Our expert will invite you for a meeting (or e-mail you) to determine the exact scope of your needs.

Call our consultant

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Katarzyna Dorosz-Żurkowska

Head of Atlassian Services

Our consultant is at your disposal for any additional questions.

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FAQ

Have questions? We have the answers

  • Do Atlassian Cloud backups cover everything?

    No. Atlassian Cloud has limited native backups. Issues, projects, and configurations can be exported, but not all Marketplace apps or attachments are covered. We design a complete backup plan that includes apps, configs, and critical objects.

  • How often should Jira backups be tested?

    We recommend at least quarterly test restores in a sandbox. This ensures your backups are usable, your RPO/RTO targets are realistic, and any gaps are fixed before a real incident.

  • Can you restore individual projects instead of the whole instance?

    Yes. With the right tools and runbooks, we can restore a single project, the full instance, or even point-in-time data. This limits disruption and speeds up recovery.

  • What about Marketplace apps – are they included in backups?

    Not always. Each app stores data differently. We inventory app data, confirm what is backed up, and provide workarounds such as exports, vendor backups, or config-as-code for critical add-ons.

  • What compliance standards do your backups support?

    We align with common enterprise requirements, including ISO 27001, SOC 2, and GDPR. Reports include backup logs, retention policies, test results, and access controls for audit readiness.

  • What are RPO and RTO, and why do they matter?

    RPO (Recovery Point Objective) is how much data you can afford to lose. RTO (Recovery Time Objective) is how quickly you need the system restored. We define these per project/service with stakeholders, then measure drills against them.

  • Do you offer managed backup operations?

    Yes. As an optional service, we monitor backup health, investigate failures, rotate keys and access, and run regular restore drills. You also get reports and reviews of RPO/RTO with stakeholders.

  • Do you have security/compliance documentation we can use for vendor due diligence (audits, certifications, privacy)?

    Yes. Deviniti’s Trust Center provides downloadable security and compliance documentation for vendor due diligence, including:

    • ISO/IEC 27001 certificate (ISMS)
    • ISO/IEC 27017 certificate (cloud security controls guidance)
    • SOC 2 Type 1 report
    • Privacy & Security Overview
    • CAIQ Lite – Apps (Cloud Security Alliance questionnaire)
    • Cloud Hosting Locations & Data Residency Options
    • Information Security Policy (AUP)

    For GDPR due diligence, Deviniti provides a Data Processing Agreement (DPA) under GDPR Article 28. As a general rule, personal data processing takes place within the EU/EEA. Where international transfers are necessary, Deviniti uses lawful transfer mechanisms (e.g., EU adequacy decisions and Standard Contractual Clauses) with additional safeguards. For products that support it, you can also choose service delivery exclusively via infrastructure located in the EEA.