Jira change management implementation and set-up services for teams that need controlled workflows

We help teams set up practical change management in Jira, with the right forms, approvals, automation, and reporting for real day-to-day work.

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You can trust our experts

Change management implementation backed by certifications

Recognition and expertise:
Double Platinum Partner (Solution and Marketplace)
Finalist for Atlassian Partner of the Year 2024–2025 (Emerging Markets)
Extensive experience with Jira, Confluence, Jira Service Management, and Assets
50+ Atlassian-certified professionals across all key products
Comprehensive support ecosystem:
Full-service offering covering audits, licensing, implementations, migrations, integrations, and custom app development
22,500+ app installations on the Atlassian Marketplace
More than 11 million end users supported globally

change management implementation and set up tasks we can help you with

The change workflows we help you build and improve

Set up standard, normal, and emergency change workflows
Build separate workflows for low-risk, planned, and urgent changes so each type follows the right level of review.
Make it clear when a change can move fast, when it needs deeper approval, and how emergency work is logged after the fact.
Build change request forms
Create request forms that capture the details teams need up front, such as business impact, affected services, risk, test plan, and rollback plan.
Reduce back-and-forth by making sure every request starts with the right information before review begins.
Route approvals automatically
Set approval paths based on rules like change type, risk score, service owner, team, or system affected.
Cut manual chasing by sending requests to the right approvers at the right time, with clear due dates and status updates.
Create CAB-ready views and queues
Build queues, filters, and board views that help change managers and CAB members review upcoming work in one place.
Give teams a simple way to see what is waiting for review, what is approved, and what may conflict with other planned changes.
Connect changes to incidents, problems, releases, and deployments
Link change records to related incidents, problem records, releases, and deployment work so teams can trace what happened and why.
Improve visibility across support and delivery teams by keeping related work connected instead of split across separate tools or tickets.
Configure dashboards and reports
Set up dashboards that show change volume, approval times, failed changes, emergency changes, and overdue work.
Make audit and leadership reporting easier with clear records, trend views, and saved reports that do not rely on manual spreadsheets.

The value our clients confirm

The practical results of a well-built change set-up

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Clearer change control

Give every change a defined path so teams know what must be reviewed, who approves it, and when work can move forward. Reduce confusion by replacing informal handoffs with one shared process inside Jira.
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Less manual work

Automate repetitive steps like routing, approvals, notifications, field updates, and status changes. Free up admins, change managers, and service teams from chasing updates in email or spreadsheets.
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Better visibility into risk

Capture the details that matter, such as business impact, affected services, implementation timing, and rollback plans. Help teams spot higher-risk changes earlier so they can review conflicts, dependencies, and approval needs before work starts.
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Stronger audit readiness

Keep a clear record of each request, approval, status change, linked issue, and timestamp in one place. Make internal reviews and external audits easier by giving teams traceable evidence without manual record gathering.
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Faster review cycles

Move requests through review faster by sending them straight to the right approvers with the right context. Cut delays caused by missing information, unclear ownership, or approvals that sit outside Jira.
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A process teams will actually use

Build a workflow that matches how teams already work, instead of forcing them into a process that feels heavy or unclear. Improve adoption by making the request, review, and approval steps simple enough for daily use.
How we run our service
Our step-by-step approach to change management in Jira
Discovery and workflow review

Understand current change policies, approval paths, pain points, compliance needs, and Jira setup:

  • Included: stakeholder workshops, current-state review, requirements capture.
  • We need from you: key process owners, existing workflow docs, current Jira access.
Solution design

Map the future process in plain language before configuring Jira:

  • Included: workflow design, issue types, fields, permissions, approval logic, reporting plan.
  • We need from you: sign-off on process rules and exceptions.
Jira configuration and automation

Build the change request experience inside Jira and related Atlassian tools:

  • Included: forms, workflows, screens, automations, queues, dashboards, notifications.
  • We need from you: admin access, environment decisions, testing contacts.
Testing and validation

Check that workflows work as planned for standard, normal, and emergency changes:

  • Included: test scenarios, UAT support, workflow adjustments, approval path checks.
  • We need from you: user testers, edge cases, feedback on real scenarios.
Rollout and enablement

Launch the process with the right guidance for admins, approvers, and requesters:

  • Included: launch support, admin handover, user training, simple documentation.
  • We need from you: rollout owner, internal communications, go-live timing.
Post-launch improvement

Refine the setup after real usage data comes in:

  • Included: early-life support, reporting review, workflow tuning, backlog of improvements.
  • We need from you: usage feedback, performance data, follow-up priorities.

Contact us about change management implementation and set up

Start your change management with a scoping call

Book a consultation

We will reply in 24 hours with detailed information. Our expert will invite you for a meeting (or e-mail you) to determine the exact scope of your needs.

Call our consultant

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Katarzyna Dorosz-Żurkowska

Head of Atlassian Services

Our consultant is at your disposal for any additional questions.

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FAQ about change management set-up

  • Do you use Jira Service Management, Jira Software, or both for change management?

    We can work with Jira Service Management, Jira Software, or both, depending on how your teams manage change today.

    In most cases, Jira Service Management is the main tool for handling change requests, approvals, calendars, and audit records. When development teams are involved, we can also connect Jira Software so change records link to delivery work, releases, and deployments.

  • Can you design the process if our current change workflow is unclear or inconsistent?

    Yes. Many teams come to us with a process that has grown over time and is no longer clear.

    We help you define a practical workflow first, then set it up in Jira. That includes clarifying change types, approval rules, required information, and who owns each step.

  • Can you support approval flows for standard, normal, and emergency changes?

    Yes. We can set up separate workflows and approval rules for standard, normal, and emergency changes.

    This helps you move low-risk work faster, apply the right controls to higher-risk changes, and make sure urgent changes are still recorded and reviewed properly.

  • Can this align with ITIL-based change management practices?

    Yes. We can design the setup to support ITIL-aligned change management practices while keeping the process practical for your team.

    That means using clear change categories, approval paths, risk checks, implementation records, and audit trails without making the workflow harder than it needs to be.

  • Can you improve an existing Jira setup instead of starting from scratch?

    Of course, we can improve an existing Jira change process, not just build a new one.

    This may include cleaning up workflows, simplifying forms, fixing approval paths, improving automation, adding reporting, or making the process easier for teams to follow.

  • What do you need from our team to begin?

    To get started, we usually need access to the right stakeholders, a view of your current process, and access to your Jira environment.

    That often includes your service management lead, Jira admin, change manager, or platform owner, along with any existing workflow documents, approval rules, or reporting needs.

  • Do you have security/compliance documentation we can use for vendor due diligence (audits, certifications, privacy)?

    Yes. Deviniti’s Trust Center provides downloadable security and compliance documentation for vendor due diligence, including:

    • ISO/IEC 27001 certificate (ISMS)
    • ISO/IEC 27017 certificate (cloud security controls guidance)
    • SOC 2 Type 1 report
    • Privacy & Security Overview
    • CAIQ Lite – Apps (Cloud Security Alliance questionnaire)
    • Cloud Hosting Locations & Data Residency Options
    • Information Security Policy (AUP)

    For GDPR due diligence, Deviniti provides a Data Processing Agreement (DPA) under GDPR Article 28. As a general rule, personal data processing takes place within the EU/EEA. Where international transfers are necessary, Deviniti uses lawful transfer mechanisms (e.g., EU adequacy decisions and Standard Contractual Clauses) with additional safeguards. For products that support it, you can also choose service delivery exclusively via infrastructure located in the EEA.