ServiceNow-to-Jira migration services delivered by a Platinum Solution Partner
We plan, map, and migrate tickets, workflows, and knowledge to Jira Service Management with proven, staged cutovers.
you can trust our experts
ServiceNow → Jira migration handled by Atlassian specialists
Servicenow → Jira Migration
Measurable results you can expect
- We inventory data, workflows, integrations, volumes; propose cutover model.
- You provide admin/API access, sample exports, and SME time.
- We produce field mappings, SLA designs, request types, Assets schemas, KB plan.
- You review/approve designs and acceptance criteria.
- We migrate a safe subset to non-prod; run tests with real users.
- You validate results, log gaps, and approve fixes.
- We configure portals, queues, automations; set up SSO/integrations; build dashboards.
- You confirm naming, permissions, and notification rules.
- We freeze, run full load, reconcile counts, and switch traffic; backout ready.
- You manage comms, freeze windows, and change approvals.
- We provide on-call support, fix defects, deliver training and runbooks.
- You accept sign-off pack and transition to BAU ownership.
We’ll review your ServiceNow setup, assess data and workflows
Book a consultation with a migration expert
Book a consultation
We will reply in 24 hours with detailed information. Our expert will invite you for a meeting (or e-mail you) to determine the exact scope of your needs.
Call our consultant
Katarzyna Dorosz-Żurkowska
Head of Atlassian Services
Our consultant is at your disposal for any additional questions.
FAQ
FAQ – ServiceNow-to-Jira migration
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Can we migrate all ticket history and attachments?
Yes. We migrate tickets, comments, attachments, and timestamps wherever possible. Field mapping and reconciliation ensure all key data is preserved.
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Will our SLAs and priorities work the same way in Jira?
We rebuild SLAs in Jira using equivalent clocks, calendars, and breach rules, then validate results on sample tickets. Breach math is checked to match your ServiceNow reports.
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Can we migrate our CMDB to Jira Assets?
Yes. We import CIs, relationships, and attributes into Assets and recreate ownership, lifecycle, and impact links to keep your CMDB context intact.
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What happens to our knowledge base articles?
ServiceNow knowledge articles are migrated to Confluence, with ownership, permissions, labels, and redirects fixed. Outdated or duplicate articles are archived.
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How do you minimize migration risk?
We use pilot migrations, backout plans, and hypercare after cutover. All go/no-go decisions are based on signed-off test results and data validation.
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Do you have security/compliance documentation we can use for vendor due diligence (audits, certifications, privacy)?
Yes. Deviniti’s Trust Center provides downloadable security and compliance documentation for vendor due diligence, including:
- ISO/IEC 27001 certificate (ISMS)
- ISO/IEC 27017 certificate (cloud security controls guidance)
- SOC 2 Type 1 report
- Privacy & Security Overview
- CAIQ Lite – Apps (Cloud Security Alliance questionnaire)
- Cloud Hosting Locations & Data Residency Options
- Information Security Policy (AUP)
For GDPR due diligence, Deviniti provides a Data Processing Agreement (DPA) under GDPR Article 28. As a general rule, personal data processing takes place within the EU/EEA. Where international transfers are necessary, Deviniti uses lawful transfer mechanisms (e.g., EU adequacy decisions and Standard Contractual Clauses) with additional safeguards. For products that support it, you can also choose service delivery exclusively via infrastructure located in the EEA.