Synchronized information flow across the group of companies

In everyday work, Arena uses SAP as its central ERP system. However, they have a development team for business processes where team members use Jira as their project management software. 

Arena uses Jira and Jira Service Management mostly to track issues and create sprints in the Agile development processes. There is also Arena’s sister company, Arena Connect for mobile sales and distribution, and Arena Solar which sells and distributes solar panels. Their other companies, like Paynet, use Jira too for the same purposes. The employees of the whole group of companies every day deal with requests that require approvals from the managers or c-level managers. This is why Arena needed a solution that could help synchronize the information from their Active Directory to Jira.

Arena claims that 20% of its requests in Jira Service Management need approval from the other team members across the group of companies.

This is why employees started using the Active Directory Attributes Sync app to keep on track of the information on which user should approve their requests. The app turned out to be really useful, as now, the teams don’t have to maintain or replicate information about tickers in Jira custom fields. Thanks to AD Attributes Sync, Jira Service Management is linked directly to Active Directory and Arena teams have all necessary information automatically updated. Additionally, Arena is migrating to Cloud hosting in January 2023. For now, they are performing a test migration. This is why, in order to keep up with their effects, Arena contacted us about the Azure AD Attributes for Jira app.