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About the client
AskHenry is a dynamic startup and one of the top-of-mind brands specializing in the personal assistant segment.
AskHenry’s city assistants perform time-consuming tasks for various corporate employees, thus allowing them to spend more time on crucial duties. Assistant services include shopping at IKEA stores, applying for a visa, caring for pets, renting out means of transport, and organizing private events on request.
AskHenry’s city assistants went over 100,000 km for their customers
Couriers travel through various Polish cities, such as Warsaw, Wroclaw, and Cracow.
AskHenry’s couriers and city assistants handle most of the tedious and bizarre jobs while employees can spend time performing important and complex tasks at work.
Making the majority of Polish corporations’ employees maintain a perfect work-life balance isn’t an easy task. Before AskHenry came across Freshdesk, its co-founder, Norbert, used a Polish helpdesk with only basic functions. Most of the tasks had to be done manually, and operating the system was time-consuming. It lacked a basic structure and didn’t scale with the increasing number of team members. Eventually, Norbert was faced with the task of finding a solution that best suited the company. After testing numerous tools, he decided Freshdesk would the best option.
Work scalability so that the company can handle a greater volume of work
Trello and Slack integrations to improve communication inside and outside the company
Accelerating operations and increasing customer satisfaction levels
Limiting manual tasks so that assistants can spend more time on more complicated matters
A comprehensive customer service tool
How did we do it?
The ability to link inboxes and a helpdesk impressed the AskHenry team.
Their service team is divided by function – city couriers and online assistants. The Dispatcher rule in Freshdesk allows them to sort the reports by type. This introduces transparency in assigning task ownership and facilitates resource management. Incoming messages from their inboxes and Help Center are automatically converted into tickets, reducing manual tasks. This wasn’t possible with the earlier tool.
Critical business information is always at its place, while the ability to monitor requests and a broader overview of tasks via intuitive dashboards solve many of the team’s problems.
The AskHenry team spends less than three hours deploying new consultants, and one of their favorite Freshdesk features is the option to add new consultants on demand using day passes. The team appreciates that they don’t need technical or programming assistance to adapt Freshdesk to their needs.
Freshdesk has made working at AskHenry much easier. The company has hired a dedicated manager to handle all tasks at Freshdesk. Norbert, AskHenry co-founder can now fully focus on serving VIP customers.
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