Deviniti apps for Customer Support projects in Jira

Streamline your Customer Support in Jira & Jira Service Management.

Discover our tools to go beyond Jira native capabilities.

Deviniti apps for customer support in jira

Apps Catalogue

Our customer support apps for Jira & JSM


Features and use cases
Hosting type
Parent Product
Working area
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Bestseller
Extension
for Jira Service Management
  • Add custom fields and organize forms to make requests super clear.
  • Set up conditional fields to guide customers through the right options.
  • Keep SLAs on track with easy access to status and progress updates.
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Bestseller
Issue Templates
for Jira
  • Standardize tasks with reusable templates for consistent issue creation.
  • Pre-fill fields automatically to save time and avoid manual errors.
  • Set up templates for recurring tasks to streamline repetitive work.
App logo
Queues
for Jira Service Management
  • Manage cross-project queues to view and prioritize tickets from multiple projects in one place.
  • Filter requests by any field to quickly find what needs attention.
  • Set up team-specific queues to keep everyone focused on their tasks.
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Actions
for Jira Service Management
  • Integrate automated actions into workflows to keep processes efficient.
  • Trigger custom actions based on specific conditions.
  • Get more customer insights from comments and feedback using surveys within issues.
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My Requests Extension
for Jira Service Management
  • Give customers a clear view of all their requests in one place.
  • Let users filter and sort requests to find updates quickly.
  • Control visibility to ensure sensitive requests stay private.
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Theme Extension
for Jira Service Management
  • Customize the portal’s look to match your brand and make it feel familiar.
  • Improve UX with a clean, branded layout for easy navigation.
  • Adjust themes per project so each team’s portal has a unique style.
App logo
Azure AD Attributes
for Jira
  • Sync Azure AD user attributes to Jira automatically for reliable, current info.
  • Map attributes to match your organization’s specific roles and needs.
  • Improve security by keeping user permissions and profiles up to date in Jira.
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Issue Sync Pro
for Jira
  • Keep stakeholders informed through seamless information exchange across multiple Jira Cloud instances.
  • Take care of sensitive data by excluding private projects from the synchronization scope.
  • Enjoy the benefits of the app’s quick configuration and effortless maintenance.
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Dynamic Forms
for Jira
  • Lead users through requests with fields that adjust based on their choices.
  • Simplify forms by showing only the relevant fields for each request.
  • Reduce errors with dynamic options that ensure accurate info every time.

Sorry, no apps.

Customer support in Jira

Key features and use cases of Deviniti apps

support portal design customization

Tailor support portal design to your brand

With Page Editor in Theme Extension for Jira Service Management you can create Help Desk pages with themed imagery, implement brand colors, and use custom icons for different categories.

Simplifying forms in jira service management

Simplify forms to save time

Require only the information necessary to fulfill the request. Use conditional fields in Extension for Jira Service Management. They will appear in a form based on previous responses to reduce form complexity and improve data quality.

Filtering requests in jsm

Let customers manage their requests with ease

With My Requests Extension, customers can filter requests and get access to information without having to go to each ticket. Users can also export request data to track their support history offline or share it with the team members.

Providing customers real-time updates in jsm

Keep customers updated on request status in real time

The Request Details View allows including fields that furnish customers with more details about the resolution of their submissions. Keep customers in the loop on the progress with their requests, showing that you value their time and satisfaction.

Request submission

Accelerating ticket creation in jira with templates

Accelerate ticket creation with templates

Apply predefined templates in Issue Templates for Jira for common requests. By speeding up the ticket creation, agents will not need to fill in the same details manually. They can also customize templates on the go to suit specific customer needs.

Organizing requests with queues in jsm

Organize requests using queues

Help agents prioritize and triage incoming requests based on urgency or type. Create and configure queues in Jira Service Management to have a centralized view of issues across multiple projects.

Simplified request forms in jsm

Use simplified request forms

With conditions and validators in Extension for Jira Service Management, you can ensure that only relevant fields are shown to customers based on their previous inputs. It reduces errors, and facilities agents work as they receive precise and complete information.

Request editing process in jsm

Control the request editing process

Using Actions for Jira Service Management features, you let customers make changes in their requests, saving time and enabling self-service but without losing control. Manage request actions and stay in the loop with all the changes made in the requests.

Ticket management

  • Accelerate ticket creation with templates

    Apply predefined templates in Issue Templates for Jira for common requests. By speeding up the ticket creation, agents will not need to fill in the same details manually. They can also customize templates on the go to suit specific customer needs.

  • Organize requests using queues

    Help agents prioritize and triage incoming requests based on urgency or type. Create and configure queues in Jira Service Management to have a centralized view of issues across multiple projects.

  • Use simplified request forms

    With conditions and validators in Extension for Jira Service Management, you can ensure that only relevant fields are shown to customers based on their previous inputs. It reduces errors, and facilities agents work as they receive precise and complete information.

  • Control the request editing process

    Using Actions for Jira Service Management features, you let customers make changes in their requests, saving time and enabling self-service but without losing control. Manage request actions and stay in the loop with all the changes made in the requests.

Accelerating ticket creation in jira with templates

Accelerate ticket creation with templates

Apply predefined templates in Issue Templates for Jira for common requests. By speeding up the ticket creation, agents will not need to fill in the same details manually. They can also customize templates on the go to suit specific customer needs.

Control the request editing process

Ticket management

Prioritizing urgent-issues queues for jsm

Prioritize urgent issues effectively

Use Queues for Jira Service Management to enable agents filter tickets by priority, urgency, or SLA requirements within queues. Filtering requests allow them to focus on high-priority issues first and ensure compliance with service level agreements.

Displaying sla metrics in the request details

Display SLA metrics in the Request Details View

Using SLAs options in Extension for Jira Service Management you can display SLA metrics as a column in the Request Details View for selected request types and Jira groups. This facilitates visibility into potential SLA breaches before they happen.

Displaying SLA field as a default column in jsm

Show SLA field as a default column

If you want to enhance visibility of SLA information, you can use My Requests Extension to display the SLA field as the default column on the requests list. Customers can also add this column themselves if they wish, customizing their Requests view. 

SLA management and prioritization

  • Prioritize urgent issues effectively

    Use Queues for Jira Service Management to enable agents filter tickets by priority, urgency, or SLA requirements within queues. Filtering requests allow them to focus on high-priority issues first and ensure compliance with service level agreements.

  • Display SLA metrics in the Request Details View

    Using SLAs options in Extension for Jira Service Management you can display SLA metrics as a column in the Request Details View for selected request types and Jira groups. This facilitates visibility into potential SLA breaches before they happen.

  • Show SLA field as a default column

    If you want to enhance visibility of SLA information, you can use My Requests Extension to display the SLA field as the default column on the requests list. Customers can also add this column themselves if they wish, customizing their Requests view. 

Syncing user data for effective teamwork

Sync user data for effective teamwork

With Issue Sync Pro options you can synchronize issues between different Jira projects. This will allow support teams to collaborate effectively with development teams on resolving technical problems reported by customers.

Tracking issue history in jsm

Get insights from issue history

Access issue history for better troubleshooting. Using search features of My Requests Extension for Jira Service Management, agents can track changes and view the full history of an issue, including updates from other teams.

Automating task creation in jira

Automate task creation to speed up problem resolution

Use Issue Templates for Jira to recreate repetitive tasks and structures. All with the necessary details that will be filled automatically. It will cut down time on manual work, allowing agents to focus on solving problems.

Displaying relevant fields in jsm

Show only the fields that are necessary

Utilize Dynamic Forms for Jira to display relevant fields on tickets based on prior selections. Guide users in completing issues by providing all the essential information they need.

Reducing ticket backlog

Reduce ticket backlog

Set up multi-level queue structures to provide clear visibility into priority tickets. Additionally, use bulk deleting queues to keep your Jira environment organized and clutter-free.

 

All jsm tickets in one place

View all tickets in one place

Queues for Jira & JSM consolidates tickets from multiple projects into one view. This way agents can track tickets across various departments and projects including requests needing their approval.

Easy jira ticket filtering

Filter tickets with ease

Queues for Jira & JSM allows agents to filter and group tickets by priority, assignee, or status. It enables them to quickly assess each request’s status and significantly reducing manual search efforts.

Ticket fulfillment time tracking in jira

Track time spent on ticket fulfillment

With Extension for Jira Service Management you can track time spent across the lifecycle of a ticket, from the initial response to final resolution. Customers can also see the progress as it’s displayed on the Request Details View.

Request fulfillment

Editing requests in jsm

Enable customers to edit their requests

Actions for Jira Service Management allows customers to directly update requests through the portal, reducing agent’s involvement. Customers can change priority or details, keeping information up-to-date. 

Internal comments in the jira issue view

Track changes in issues though internal comments

In Actions for JSM, agents can track changes in different tasks through internal comments and the change history visible in specific issues. This provides them with greater clarity to update customers on progress.

Customized request views in jsm

Empower users with customized request views

With My Requests Extension for Jira Service Management, users can filter, sort, and group their requests according to their needs. This makes it easy for customers to stay organized and track the status of their requests.

Customized knowledge base in jsm

Help users quickly find relevant information

Offer knowledge base to help customers search solutions themselves. Provide a self-service library for customers, featuring FAQs, troubleshooting guides, and how-to instructions. Integrate with Confluence using Theme Extension for Jira Service Management.

Exporting requests in jsm

Let users export their requests

With My Requests Extension, external users can export their requests in CSV or XLSX formats. This allows vendors or partners to track requests, meet compliance needs, and report internally without relying on Jira or JSM users only.

Self-service capabilities

Workflow actions

Automate workflow actions

Automate various workflow actions related to request management, such as approvals or updates based on specific conditions. It streamlines processes and reduces manual work.

Predefined template for issues in jira

Reduce manual work with templates

Standardize tasks with Issue Templates for Jira. You can implement predefined templates that automate the creation of common issues or requests. This will ensure consistency and efficiency in handling repetitive tasks.

Ticket categorization in jsm

Enhance ticket categorization and assignment

Make sure that incoming requests are handled by the right agents. With Queues for Jira & JSM, you can effectively sort and assign tickets based on their priority, type, or SLA conditions.

Synchronizing actions across projects in jira

Synchronize actions across projects

Use Issue Sync Pro to automatically synchronize updates, comments, and status changes between different Jira instances or projects. This ensures that all teams are on the same page, reducing delays and improving collaboration.

Synchronization events history in jira

Control synced data

Issue Sync Pro enables teams to quickly identify and address high-priority issues. Automatic data synchronization between Jira and JSM keeps everyone informed. Users can also search and filter synchronization events from the past 30 days.

Automation

Synchronization of user attributes in jira

Gather feedback with accurate customer data

Azure AD Attributes Sync allows quick and seamless synchronization of user attributes. Sync user information from Azure AD directly into Jira custom fields, making it easier to resolve requests across different projects and collect information.

Easy access to customer data in jira

Easy access to customer data

By automatically syncing user attributes across projects, agents can access accurate Azure AD data, without the need to manually gather or update user information. All information is always available within Jira issues and request views.

Feedback collection

Clients confirming the quality of our apps


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Michał Żurkowski

Head of Sales | Atlassian

Our consultant is at your disposal from 9 AM to 5 PM CET working days from Monday to Friday for any additional questions.