Deviniti apps for customer support projects in Jira
Streamline your customer support in Jira & Jira Service Management.
Discover our tools to go beyond Jira’s native capabilities.
Apps Catalogue
Our customer support apps for Jira & JSM
- Improve usability with dynamic customized forms.
- Display relevant information on the request view to keep customers informed.
- Keep SLAs on track with easy access to status and progress updates.
- Accelerate the creation of service requests, or change tickets with smart templates.
- Streamline task management and guide user actions smoothly.
- Easily clone complex task structures across projects using epic templates.
- Manage cross-project queues to view and prioritize tickets from multiple projects in one place.
- Customize queues to prioritize urgent service requests.
- Improve communication between Support, Dev, and Ops.
- Allows customers to edit their requests saving agents’ time.
- Control the request editing process and track changes in real-time.
- Get more customer insights from comments and feedback using surveys within issues.
- Allow customers to sort and filter their requests easily.
- Control visibility to ensure sensitive requests stay private.
- Save time by setting up shareable filters for better search results.
- Create an intuitive user-friendly Help Center.
- Customize the look and feel of the portal to match your brand.
- Adjust themes per project so each team’s portal has a unique style.
- Automatically sync Azure AD user attributes to Jira for reliable, up-to-date information.
- Easily map attributes to align with your team’s specific roles and requirements.
- Lead users through requests with fields that adjust based on their choices.
- Simplify forms by showing only the relevant fields for each request.
- Reduce errors with dynamic options that ensure accurate info every time.
- Easily synchronize tickets between multiple Jira and JSM instances.
- Protect sensitive data by excluding private projects from synchronization.
- Take advantage of the app’s easy configuration and maintenance.
Customer support in Jira
Key features and use cases of Deviniti apps
Tailor support portal design to your brand
With Page Editor in Theme Extension for Jira Service Management you can create Help Desk pages with themed imagery, implement brand colors, and use custom icons for different categories.
Simplify forms to save time
Require only the information necessary to fulfill the request. Use conditional fields in Extension for Jira Service Management. They will appear in a form based on previous responses to reduce form complexity and improve data quality.
Let customers manage their requests with ease
With My Requests Extension, customers can filter requests and get access to information without having to go to each ticket. Users can also export request data to track their support history offline or share it with the team members.
Keep customers updated on request status in real time
The Request Details View allows including fields that furnish customers with more details about the resolution of their submissions. Keep customers in the loop on the progress with their requests, showing that you value their time and satisfaction.
Request submission
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Tailor support portal design to your brand
With Page Editor in Theme Extension for Jira Service Management you can create Help Desk pages with themed imagery, implement brand colors, and use custom icons for different categories.
-
Simplify forms to save time
Require only the information necessary to fulfill the request. Use conditional fields in Extension for Jira Service Management. They will appear in a form based on previous responses to reduce form complexity and improve data quality.
-
Let customers manage their requests with ease
With My Requests Extension, customers can filter requests and get access to information without having to go to each ticket. Users can also export request data to track their support history offline or share it with the team members.
-
Keep customers updated on request status in real time
The Request Details View allows including fields that furnish customers with more details about the resolution of their submissions. Keep customers in the loop on the progress with their requests, showing that you value their time and satisfaction.
Request submission
Tailor support portal design to your brand
With Page Editor in Theme Extension for Jira Service Management you can create Help Desk pages with themed imagery, implement brand colors, and use custom icons for different categories.
Request submission
Simplify forms to save time
Require only the information necessary to fulfill the request. Use conditional fields in Extension for Jira Service Management. They will appear in a form based on previous responses to reduce form complexity and improve data quality.
Request submission
Let customers manage their requests with ease
With My Requests Extension, customers can filter requests and get access to information without having to go to each ticket. Users can also export request data to track their support history offline or share it with the team members.
Request submission
Keep customers updated on request status in real time
The Request Details View allows including fields that furnish customers with more details about the resolution of their submissions. Keep customers in the loop on the progress with their requests, showing that you value their time and satisfaction.
