Deviniti apps for Customer Support projects in Jira
Streamline your Customer Support in Jira & Jira Service Management.
Discover our tools to go beyond Jira native capabilities.
Apps Catalogue
Our customer support apps for Jira & JSM
- Add custom fields and organize forms to make requests super clear.
- Set up conditional fields to guide customers through the right options.
- Keep SLAs on track with easy access to status and progress updates.
- Standardize tasks with reusable templates for consistent issue creation.
- Pre-fill fields automatically to save time and avoid manual errors.
- Set up templates for recurring tasks to streamline repetitive work.
- Manage cross-project queues to view and prioritize tickets from multiple projects in one place.
- Filter requests by any field to quickly find what needs attention.
- Set up team-specific queues to keep everyone focused on their tasks.
- Integrate automated actions into workflows to keep processes efficient.
- Trigger custom actions based on specific conditions.
- Get more customer insights from comments and feedback using surveys within issues.
- Give customers a clear view of all their requests in one place.
- Let users filter and sort requests to find updates quickly.
- Control visibility to ensure sensitive requests stay private.
- Customize the portal’s look to match your brand and make it feel familiar.
- Improve UX with a clean, branded layout for easy navigation.
- Adjust themes per project so each team’s portal has a unique style.
- Sync Azure AD user attributes to Jira automatically for reliable, current info.
- Map attributes to match your organization’s specific roles and needs.
- Improve security by keeping user permissions and profiles up to date in Jira.
- Keep stakeholders informed through seamless information exchange across multiple Jira Cloud instances.
- Take care of sensitive data by excluding private projects from the synchronization scope.
- Enjoy the benefits of the app’s quick configuration and effortless maintenance.
- Lead users through requests with fields that adjust based on their choices.
- Simplify forms by showing only the relevant fields for each request.
- Reduce errors with dynamic options that ensure accurate info every time.
Customer support in Jira
Key features and use cases of Deviniti apps
Tailor support portal design to your brand
With Page Editor in Theme Extension for Jira Service Management you can create Help Desk pages with themed imagery, implement brand colors, and use custom icons for different categories.
Simplify forms to save time
Require only the information necessary to fulfill the request. Use conditional fields in Extension for Jira Service Management. They will appear in a form based on previous responses to reduce form complexity and improve data quality.
Let customers manage their requests with ease
With My Requests Extension, customers can filter requests and get access to information without having to go to each ticket. Users can also export request data to track their support history offline or share it with the team members.
Keep customers updated on request status in real time
The Request Details View allows including fields that furnish customers with more details about the resolution of their submissions. Keep customers in the loop on the progress with their requests, showing that you value their time and satisfaction.
Request submission
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Tailor support portal design to your brand
With Page Editor in Theme Extension for Jira Service Management you can create Help Desk pages with themed imagery, implement brand colors, and use custom icons for different categories.
-
Simplify forms to save time
Require only the information necessary to fulfill the request. Use conditional fields in Extension for Jira Service Management. They will appear in a form based on previous responses to reduce form complexity and improve data quality.
-
Let customers manage their requests with ease
With My Requests Extension, customers can filter requests and get access to information without having to go to each ticket. Users can also export request data to track their support history offline or share it with the team members.
-
Keep customers updated on request status in real time
The Request Details View allows including fields that furnish customers with more details about the resolution of their submissions. Keep customers in the loop on the progress with their requests, showing that you value their time and satisfaction.