ITSM One
Customized service desk solution built around Jira Service Management.
Simplify request management, support teams with an intuitive self-service portal, and minimize manual IT work using expert automation.
Automatically assign tickets to the right teams or agents based on predefined criteria, like request type, priority, or department.
Configure request forms with up to 40 unique fields. Support precise data collection and categorize requests transparently.
Give employees a branded, user-friendly portal to submit requests, track progress, and find relevant solutions themselves through an integrated knowledge base.
Use dedicated workflows for common request types, including multi-stage approvals. Make sure you handle requests consistently across the company.
Turn e-mails into actionable tickets, link them to existing workflows, and keep a full interactions record.
Guarantee compliance with ITIL best practices to deliver consistent and reliable IT services.
Get pre-configured workflows for incidents with statuses such as “New,” “In Progress,” and “Resolved” already included.
Link incidents to related problems and ensure that issues won’t come back once solved.
Add monitoring tools to get instant alerts in case of any problems. Make it possible for IT agents to always respond on time.
Optimize your change requests with workflows that include impact assessments, timelines, and evaluating risks.
Use Jira’s built-in approval system for changes, ensuring proper authorization at every step.
Link incident and change management processes to assets in the CMDB (Configuration Management Database) for better visibility into affected services.
Stay on top with pre-configured dashboards highlighting key metrics like ticket volumes, SLA compliance, and operational bottlenecks.
Define, track, and see through SLAs. Use automated notifications to catch breaches before they happen.
A comprehensive catalog of available IT services, categorized and linked to automated workflows.
Features like shared queues of issues and internal comments simplify working together across IT, support, and development teams.
Automate reporting with metrics on SLA adherence, team performance, and incident trends to make decisions based on real data.
Scale safely using a flexible solution tailored to your organization’s growth. ITSM One adapts as your needs evolve.
ITSM One automates routine processes such as ticket routing, approvals, and SLA escalations. This reduces manual effort and allows service teams to dedicate more time to addressing complex issues.
ITSM One gathers IT, development, and business teams on a single platform, breaking communication barriers. Shared queues, internal comments, and development tool integrations support real-time collaboration for faster resolutions.
Customizable workflows and automated processes help IT teams handle requests and incidents. Self-service portals reduce the agents’ workload by letting users find the answers they need on their own.
No more prioritizing vanity metrics. ITSM One shifts focus to true value-driven data like improved customer satisfaction and reduced downtime. Built-in analytics gives you clear insights into how IT services align with your organizational goals.
With monitoring and alerting, ITSM One helps teams identify recurring issues before they escalate into major problems. Predictive reports help identify trends and address potential disruptions early enough to reduce their impact.
ITSM One’s workflow configurations allow teams to locate resources accordingly. It helps respond to changing business needs on time.
Seamless integrations with Jira Software, Bitbucket, and other development tools bridge the gap between IT operations and DevOps teams. This alignment enables faster deployment of changes and quick request and incident handling.
ITSM One allows service and product teams to configure workflows, SLAs, and service desks to fit their specific needs. Despite this decentralized approach, all configurations remain aligned with organizational policies and standards.
Try ITSM One risk-free for 90 days
See yourself how ITSM One can save time and improve service quality. All without any commitment or upfront cost.
itsm one free trial
What’s included?
Fully configured Jira Service Management Cloud instance
Simulation of your key IT processes and workflows
Sample data uploads for a realistic preview of ITSM One in action
Our experts configure ITSM One on Jira Service Management, creating adjusted workflows, SLAs, and dashboards that match common IT use cases in your company.
At this point, you manage service requests, track incidents, and handle changes, just like every other day. Dive into dashboards, workflows, and automation tools to fully understand how they work.
Our specialists implement ITSM One with no disruption to your operations. You get comprehensive training to ensure your team is ready and comfortable using the new solution from day one.
You can trust us
Go for long-term success with ITSM One post-implementation support
Setting up ITSM One is just the beginning. With post-implementation support, you also gain a dedicated partner committed to optimizing your IT service management for the long run.
Timely responses to technical issues minimize disruptions to your IT operations.
Help with workflow updates, SLAs, or integrations as your project’s needs evolve.
Recommendations to guarantee your ITSM processes align with industry standards.
Regular check-ins on your Jira Service Management setup help catch and fix issues quickly.
Customized workflow adjustments and automation optimize speed and reliability.
Support for scaling your ITSM setup safely as your organization expands or changes.
Regular system updates to maintain data security and prevent vulnerabilities.
Tools and processes that help ensure your team stays on track with ITIL guidelines.
Complete records of activities within your ITSM system.
Detailed review of your current workflows to identify bottlenecks and possible inefficiencies.
Implementing new configurations or tools to meet changing requirements.
Assistance with connecting ITSM One to other platforms your teams use, such as CMDBs or DevOps tools.
Get in touch with itsm expert
Let’s discuss implementing ITSM One solution at your company
Book a consultation
We will reply in 24 hours with detailed information. Our expert will invite you for a meeting (or e-mail you) to determine the exact scope of your needs.
Call our consultant
Sara Binerowska
Senior Account Executive | Atlassian Services
Our consultant is at your disposal from 9 AM to 5 PM CET working days from Monday to Friday for any additional questions.