Deviniti Atlassian ITSM Solution
Let the journey begin!
Based on Atlassian tools and Marketplace Apps we provide you with bricks to build your own ITSM system. Working with us gives you a comprehensive solution, including the vision of business processes, complementary tools, and professional training. Save time and money, and bring your customer experience to a higher level!
They trust our galaxy of possibilities
Improve your business with ITSM
Save time
Save time thanks to ready-to-use ITSM processes, that can be quickly implemented. On average, the whole migration to Jira Service Management from another tool takes us only 3 months. In the case of ITSM customization to fit your needs, the implementation lasts about 6 months, instead of 2-3 years.
Get a comprehensive solution
Get a comprehensive solution that includes not only tools but also business processes. Receive support at all stages of implementation and services management, from business analysis and strategy, through choosing and implementing tools, to trainings and maintenance.
Ease the cooperation
Achieve better KPIs and improve communication thanks to one comprehensive platform that provides you with more possibilities of integration between processes and faster tasks processing.
Increase customer satisfaction
Increase customer satisfaction and make your knowledge base management more effective and easier to use thanks to a standardized solution, shorter time of tickets resolving, and better communication between support and client.
Reduce costs
Reduce costs thanks to one, standardized platform, quick implementation, trainings, and support included in Deviniti's ITSM solution. The total costs are significantly lower than fraction of the cost that other tools on the market bring.
Stay agile-friendly
Support your agile IT teams providing them with the solution that is compatible with common agile methodologies and frameworks.
Case study
Successful implementation by a trusted partner
25% of access management tickets resolved automatically. During over 10 years, many companies used our experience and knowledge to improve their management processes. In early 2014, MetLife Poland was one of the first companies in the country to implement Jira Service Management in IT services, which was a pioneering experience they willingly share at Atlassian-related events. First of all, they’ve completed their goal of having a unified IT service tool. Moreover, 25% of access management tickets are now resolved automatically, thanks to Catalog Synchro and Application Synchro.
Over 74% of companies
use ITSM!
Key features available with Deviniti ITSM software
ITIL processes
Knowledge Base integrated with the Customer Portal
Service Desk
Asset Management and Configuration Management (CMDB)
Time tracking and Reporting
Listen to entrepreneurs we helped
It was a big change, and it was hard to adapt to. We were used to previous solutions, however uncomfortable had they been. But the migration proved right shortly after, and now we’re sure it leads us in the right direction. We see this change as a big plus - thank you Deviniti for your help!
Joanna Czochara
MetLife Poland
Process
Step 1
Contact us
Let us know that you are interested in ITSM. We'll call you back to discuss your needs and all of the important details.
Step 2
Pricing and order
After a deep analysis of your needs, we send you an implementation pricing. The next step is up to you - just send us your order.
Step 3
Preparation & access
Prepare your environment in accordance with our guidelines and provide our specialists with the necessary access.
Step 4
Implementation
Now is the time for the crucial part. Our experts will implement your new ITSM solution in your company.
Step 5
Training and support
Don't worry, we won't leave you alone with your new tool. You are provided with professional training and further support.
You can trust us
Contact us
Leave us a message
Call our Consultant
Kara Herbut
Business Development Partner