Deviniti in collaboration with Atlassian presents
Deviniti ITSM Solution
Our experience has shown that there are two groups of customers. The first group prefers bespoke implementations due to the clarity of their ITSM vision or uniqueness of their IT operations. The second group would instead rely on tried-and-tested off-the-shelf solutions recommended and preconfigured by an Atlassian Partner based on their experience, and receive a standardized training and best practices.
Deviniti's ITSM solution is addressed to the second group. Our numerous ITSM implementations have enabled us to identify ITSM patterns. These allowed us to create a standardized and complete ITSM solution based on a composition of Atlassian tools spiced up with Atlassian Marketplace Apps. If you value frictionless implementations and would like to rely on our ITSM experience, then you are in the right place.
Deviniti's ITSM solution is addressed to the second group. Our numerous ITSM implementations have enabled us to identify ITSM patterns. These allowed us to create a standardized and complete ITSM solution based on a composition of Atlassian tools spiced up with Atlassian Marketplace Apps. If you value frictionless implementations and would like to rely on our ITSM experience, then you are in the right place.
Offering
Starter Pack
Advanced Package
Enterprise Solution
Starter Pack
- ITIL Processess
- Incident Management
- Problem Management
- Service Request with Approval
- Change Management
- Basic Escalation Process
- Customer Portal
- Basic Service Desk
Advanced Package
- Knowledge Base integrated with the Customer Portal
- Enablement of the customer portal look-and-feel adjustments
- Improvements regarding the work of agents providing IT Services
- Advanced notification configuration possibilities
+ Everything included in the Deviniti ITSM Starter Pack
Enterprise Solution
- Asset Management and Configuration Management (CMDB)
- Automated asset directory creation and updates
- Time tracking and Reporting
- Advanced Incident Management integrated with Monitoring Systems
- Automatic issue assignment, roosters and escalations
- Sharing service status with end-users live
+ Everything included in the Deviniti ITSM Advanced Package
With the Deviniti ITSM solution you will receive:
- Implementation of an ITIL-ready preconfigured Jira Service Management installation containing all ITIL processes (and more)
- Training and onbooarding covering
- How to carry out day-to-day work within the implemented ITSM solution
- How to administer the environment on your own
- An support agreement including
- Our experts always on alert and taking care of your environment by
- Resolving issues
- Preventing downtime
- Performing root cause analysis
- Providing on-demand consulting, configuration, upgrades, development and scripting services
Products that we have used
- Jira Service Management
- Confluence
- Extension for Jira Service Management
- My Requests Extension for Jira Service Management
- Theme Extension for Jira Service Management
- Queues for Jira Service Management
- Insight & Insight Discovery
- Email this issue
- Tempo Timesheets
- OpsGenie
- StatusPage
Implementation approach
- Contact us
- Get on a discovery session with us
- Receive the quotation from Deviniti
- Send a purchase order to Deviniti
- Prepare an environment according to our guidelines
- Provide us with remote access to your environment (if needed)
- Deviniti installs the solution
- Deviniti provides the training for users, agents, and administrators
- Deviniti supports your environment (optional)
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More about ITSM services
Our experience in ITSM consists of implementing:
- IT service desks
- ITIL processes such as incident, problem, service request, access management, etc.
- Asset management
- Configuration management databases
- Knowledge bases
- Self-service methods for external and internal customers
- Approval processes
- Service-level agreements (SLAs) and operational-level agreements (OLAs)
You can trust us
Deviniti is an Atlassian Partner with Platinum and Enterprise statuses. We also hold the Gold Marketplace Partner title among Atlassian partners.
Contact us
Leave us a message
Call our Team
Katarzyna Dorosz-Żurkowska
Julita Sroczyńska
Patryk Plewa
Michał Żurkowski
Our team is at your disposal from 8am to 5pm working days from Monday to Friday for any additional questions. (Central European Time, UTC/GMT+1)