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Deviniti Atlassian ITSM Solution

Let the journey begin!

Based on Atlassian tools and Marketplace Apps we provide you with bricks to build your own ITSM system. Working with us gives you a comprehensive solution, including the vision of business processes, complementary tools, and professional training. Save time and money, and bring your customer experience to a higher level!



They trust our galaxy of possibilities

Improve your business with ITSM

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Save time

Save time thanks to ready-to-use ITSM processes, that can be quickly implemented. On average, the whole migration to Jira Service Management from another tool takes us only 3 months. In the case of ITSM customization to fit your needs, the implementation lasts about 6 months, instead of 2-3 years.

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Get a comprehensive solution

Get a comprehensive solution that includes not only tools but also business processes. Receive support at all stages of implementation and services management, from business analysis and strategy, through choosing and implementing tools, to trainings and maintenance.

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Ease the cooperation

Achieve better KPIs and improve communication thanks to one comprehensive platform that provides you with more possibilities of integration between processes and faster tasks processing.

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Increase customer satisfaction

Increase customer satisfaction and make your knowledge base management more effective and easier to use thanks to a standardized solution, shorter time of tickets resolving, and better communication between support and client.

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Reduce costs

Reduce costs thanks to one, standardized platform, quick implementation, trainings, and support included in Deviniti's ITSM solution. The total costs are significantly lower than fraction of the cost that other tools on the market bring.

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Stay agile-friendly

Support your agile IT teams providing them with the solution that is compatible with common agile methodologies and frameworks.

Case study

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Probe
Successful implementation by a trusted partner

25% of access management tickets resolved automatically. During over 10 years, many companies used our experience and knowledge to improve their management processes. In early 2014, MetLife Poland was one of the first companies in the country to implement Jira Service Management in IT services, which was a pioneering experience they willingly share at Atlassian-related events. First of all, they’ve completed their goal of having a unified IT service tool. Moreover, 25% of access management tickets are now resolved automatically, thanks to Catalog Synchro and Application Synchro.




Over 74% of companies
use ITSM!

Key features available with Deviniti ITSM software

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ITIL processes
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Knowledge Base integrated with the Customer Portal
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Service Desk
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Asset Management and Configuration Management (CMDB)
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Time tracking and Reporting

Listen to entrepreneurs we helped

It was a big change, and it was hard to adapt to. We were used to previous solutions, however uncomfortable had they been. But the migration proved right shortly after, and now we’re sure it leads us in the right direction. We see this change as a big plus  -  thank you Deviniti for your help!

Joanna Czochara

MetLife Poland

Process

You can trust us

Platinum Solution Partner EnterprisePlatinum Marketplace Partner
Astro OK

Contact us

Leave us a message

Call our Consultant

Kara Herbut

Kara Herbut

Business Development Partner

Our team is at your disposal from 8am to 5pm working days from Monday to Friday for any additional questions. (Central European Time, UTC/GMT+1)

+48 731 411 600

FAQ

Do you have any questions about ITSM?
Here you can find some answers!