Atlassian System of Work implementation and consulting, from discovery to rollout

We align strategy to delivery, configure Jira, JSM, and Confluence, and measure outcomes at each step.

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Atlassian System of Work consultancy backed by certifications

Recognition and expertise:
Double Platinum Partner (Solution and Marketplace)
Finalist for Atlassian Partner of the Year 2024–2025 (Emerging Markets)
Extensive experience with Jira, Confluence, Jira Service Management, and Assets
50+ Atlassian-certified professionals across all key products
Comprehensive support ecosystem:
Full-service offering covering audits, licensing, implementations, migrations, integrations, and custom app development
22,500+ app installations on the Atlassian Marketplace
More than 11 million end users supported globally

Atlassian System of Work Consultancy tasks we can help you with

What we configure and roll out

System of Work accelerated implementation
Apply a proven 6-phase method with prebuilt configurations to stand up core workflows, integrations, and value dashboards quickly, using phase gates to manage risk.
Pilot early, then roll out by waves with training and hypercare; track KPIs after go-live and iterate for measurable improvements.
Atlassian Focus for strategy and delivery alignment
Define focus areas and OKRs, then link them to Jira epics and Jira Product Discovery so daily work traces to goals; view real-time maps and dashboards.
Give leaders alerts and quick summaries; integrate with Jira Align and analytics to coordinate portfolios and track funding vs. outcomes.
Enable work management for business teams
Configure Trello or Jira Work Management boards for Marketing, HR, Finance; connect email/calendar and Slack or Teams.
Tie in CRM/ERP or Atlas for updates and reporting; replace scattered spreadsheets with one clear view of progress.
Launch a Confluence knowledge base / intranet
Create spaces, templates, and permissions; migrate key docs; link Jira/JSM so articles surface for agents and requesters.
Improve findability with structure and metadata; enable self-service to reduce repeat tickets and speed onboarding.
Configure Atlassian Intelligence & Virtual Agent
Activate AI across Jira, Confluence, and JSM; enable AI JQL, summaries, smart fields; stand up the Virtual Agent with intents and channels.
Put governance and usage analytics in place; tune the knowledge base to improve AI answer quality and deflection.
Deploy Rovo enterprise search, chat, and agents
Turn on Rovo, connect Jira/Confluence and third-party sources (e.g., Drive, SharePoint), and tune enterprise search and chat.
Roll out pre-built agents (release notes, backlog grooming) and create custom agents; train teams and optimize KB content for better AI answers.
Design custom Jira workflows & automation
Map how your teams actually work, then design statuses, transitions, validators, post-functions, fields, and permissions to match.
Test with real scenarios and roles, document the workflow logic, train users, and refine using metrics like time-in-status.
Connect teams and break down silos
Unify Jira, JSM, Confluence, and third-party tools (Slack, Teams, CRM, ERP) so information flows automatically across departments.
Enable shared dashboards, linked workflows, and cross-project views so business, IT, and leadership operate from one connected system of work.
Atlassian system of work consultancy: process
The System of Work delivery framework
Discovery & align (weeks 1-4)
  • What we do: Assess current tools and workflows, run maturity and vision workshops, define value metrics and ROI, and set OKRs tied to business goals.
  • What we need from you: Executive sponsor, access to users and systems for interviews, and baseline data for value tracking.
Design & roadmap (weeks 5-8)
  • What we do: Capture gaps and requirements, design target architecture and integrations, build a phased implementation roadmap, define value dashboards, and set governance/SSO.
  • What we need from you: Sign-off on architecture and roadmap, security inputs, and resource commitments for the next phase.
Build & configure (weeks 9-14)
  • What we do: Provision cloud environments and SSO, integrate Jira/Confluence/JSM, configure projects, workflows, and apps, migrate data, and stand up the value dashboard.
  • What we need from you: Data stewards and test users, admin access where required, and quick decisions on configuration choices.
Pilot & validate (weeks 15-18)
  • What we do: Select pilot teams, run UAT and training, collect feedback, refine configs, and capture pilot metrics against the baseline to validate ROI.
  • What we need from you: Pilot roster, fast feedback cycles, and go-live approval once success criteria are met.
Rollout & train (weeks 19-24)
  • What we do: Finalize rollout plan and comms, deliver role-based training, deploy by waves with hypercare, and run an internal communication campaign.
  • What we need from you: Communication channels and a champions network, scheduling by team, and coordination with IT support.
Optimize & realize value (weeks 25+)
  • What we do: Track KPIs on a live dashboard, iterate workflows, run quarterly value reviews, accelerate adoption, and re-check alignment to strategy/OKRs.
  • What we need from you: Business owners for KPI reviews, access to usage data, and time for quarterly planning and next-phase decisions.


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Katarzyna Dorosz-Żurkowska

Head of Atlassian Services

Our consultant is at your disposal for any additional questions.

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