About

The Actions for Jira Service Management app helps you improve processes and create a smoother Customer Portal experience. Build Request actions that let customers edit their requests directly on the portal, and Workflow actions that allow updates during workflow transitions.

By empowering customers to manage their own requests, you reduce agent workload and keep your team focused on resolving issues. Every change can be tracked with internal comments, ensuring full visibility for agents.

With Request progress, customers can see which stage their request is in, improving transparency and communication throughout the process. Check the app’s features below and start your journey from the Introduction chapter.

Key features

Here’s what you can do with Actions for JSM:

• Create Request actions that allow your customers to edit requests directly on the Customer Portal.
• Configure Workflow actions that allow users of your Customer Portal to edit their requests on relevant transitions.
• Create Request progress configurations that allow customers to track which stage their requests are in.
• Manage Request actions, Workflow actions and Request progress by determining their content, editing permissions, and visibility on the Customer Portal.
• Add, customize, and manage internal comments that allow Jira agents to follow all updates of a particular request.
• Use more than 30 field types supported by the app.
• Display Assets in Request actions and Workflow actions so your team can efficiently manage various assets and include them in request forms on the Customer Portal.

Data storage

Actions for JSM doesn’t have its own database. It uses Forge Storage, so data is stored directly in Jira. Deviniti doesn’t have access to your stored data.

Use cases

Among many possible usages of our app, we selected the most popular cases and gathered them in the Use cases chapter. Based on real examples, read more about how Actions for JSM app strive to facilitate workflows and make every Customer Portal experience functional.

Get the app

If you are interested in purchasing our app, find Actions for Jira Service Management on the Atlassian Marketplace or contact our Sales Department at atlassian@devinti.com.

Are you looking for more solutions to improve the daily work of your team? Discover other apps from Deviniti.