We strive to facilitate workflows and make every Customer Portal experience functional. That’s why we now provide users with Actions for Jira Service Management!
Design multiple Request actions that can be precisely adjusted to customers’ needs and increase their satisfaction by allowing them to edit their requests directly on the Customer Portal. Additionally, create Workflow actions that enable customers to update their requests on the relevant workflow transitions, ensuring updates are made at the right stage.
Actions for JSM reduces agent workload and simplifies the service management process by enabling clients to edit their requests. While customers edit their requests and provide your team with the necessary updates, your team can focus on issue resolution without needing to reach out for information frequently. To ensure your agents will get information about all request edits, the app provides agents with a complete history of customer changes and updates through internal comments.
Check the app’s features below and start your journey from the Introduction chapter.
Here’s what you can do with Actions for JSM:
Actions for Jira Service Management doesn’t have its own database. It uses Forge Storage, so data is stored directly in Jira. Deviniti doesn’t have access to your stored data.
If you are interested in purchasing our app, find Actions for Jira Service Management on the Atlassian Marketplace or contact our Sales Department at atlassian@devinti.com.
Are you looking for more solutions to improve the daily work of your team? Discover other apps from Deviniti.
