About

Working on requests without updated information can be extremely ineffective for service desk agents and frustrating for customers. As we strive to facilitate workflows, our aim is to make every Customer Portal experience functional. That’s why we now provide users with more Actions!

With Actions for Jira Service Management you can truly move your Customer Portal to the highest level of usability!

Design multiple Request actions that can be precisely adjusted to customers’ needs and allow users of your Customer Portal to edit their requests easily and efficiently. Additionally, create Workflow actions that enable customers to update their requests on the relevant workflow transitions.

Key features

• Creating multiple Request actions used by your customers to edit requests on the Customer Portal.
• Managing Request actions by determining their content, editing permissions, and visibility on the Customer Portal.
• Adding, customizing, and managing internal comments that allow Jira agents to follow all updates of a particular request, as a comment will appear after every request edit.
• Configuring Workflow actions which provide users of your Customer Portal with the possibility to edit their requests on relevant transitions.

Data storage

Actions for Jira Service Management doesn’t have its own database. It uses Forge Storage, so data is stored directly in Jira. Deviniti doesn’t have access to your stored data.

Get the app

If you are interested in purchasing our app, find Actions for Jira Service Management on the Atlassian Marketplace or contact our Sales Department at atlassian@devinti.com.

Are you looking for more solutions to improve the daily work of your team? Discover other apps from Deviniti.