Learn how to manage the settings of the configured Request actions.
Warning
Before you start, log in as a user with Jira Administrators project permissions. For more information, see Atlassian documentation.
The Actions for JSM app enables you to easily manage the Request action configurations. Simply navigate to desired service project > Space settings > Apps > Request actions.
Tip
If you have Jira Administrators global permissions, you can also access Request actions by navigating
to Jira sidebar > Apps > Actions for Jira Service Management > Request actions > Desired service project.
Within this view you’re able to:
Manage Request Actions - Actions for Jira Service Management
View the configuration details of a specific Request action, including its description, editors, transition details, request edit settings, and editable fields.
Enable or disable the Request action’s visibility on the Customer Portal. When the toggle is turned on, your Request action is displayed on the Customer Portal so customers can edit their requests.
Edit the configuration of the created Request action. When you click the pen icon, you’ll be redirected to the Configuration view.
Copy the Request action along with its full configuration to create a duplicate. This is especially useful when setting up multiple similar actions for different request types or transitions. Note that copied Request actions are not linked - changes made to the original will not affect the duplicate.
Delete the created Request action and its configuration.
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