The Dynamic Forms for Jira app doesn’t support Service Management spaces yet.
Warning
If an instance has two applications that affect fields on work items, only the app installed first will function properly.
Info
To set a configuration, log in as a user with Jira Administrators project permission.
Remember to add all configured fields and custom fields to relevant screens and work types.
Data is saved in Jira by pairing a project and an work type. Screen schemes in a project are used for organizing purposes. Their configuration doesn’t affect other spaces. You need to configure dynamic fields for other spaces for the same screen scheme again manually.
Enable work types
Before you configure rules and actions you need to enable work types that will be available for Dynamic Forms configuration.
Steps
Navigate to Apps > Dynamic Forms.
Click Define rules.
Go to define rules.
Select the project you want to configure rules for.
Click Go to configuration.
Select project to configure.
Select screen scheme and expand it.
Drag and drop work types to the Enabled configuration column to enable configuration for them.
Tip
You can add additional work types even after the configuration has been created.
Click Configure rules in the upper right corner. The list of all fields that you can define rules for, related to the selected screen scheme, will be displayed.
Go to configure rules.
Result
You can now add and configure rules for the enabled work types.
Watch the full configuration walkthrough
Dynamic forms for Jira Service Management
Dynamic Fields are available not only in Jira forms but also on the Customer Portals. To use Dynamic Fields in Jira Service Management, try the Extension for Jira Service Management app for free. It allows you to configure fields and display only the essential details. For more information about the app, see documentation and demo.